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Crisp

96
73
+ 1
20
Intercom

5.4K
2.1K
+ 1
599
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Crisp vs Intercom: What are the differences?

What is Crisp? Simple Customer service built for startups. Chat with website visitors, integrate your favorite tools, and deliver a great customer experience.

What is Intercom? A fundamentally new way to communicate with your customers. Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.

Crisp and Intercom are primarily classified as "Customer Support Chat" and "Engagement/Lifecycle Marketing" tools respectively.

Some of the features offered by Crisp are:

  • Chat with your customers for free
  • Apps for any device
  • Offline email responses

On the other hand, Intercom provides the following key features:

  • Live customer data
  • Rich user and company profiles
  • Real-time customer segments

"Auto-messaging" is the primary reason why developers consider Crisp over the competitors, whereas "Know who your users are" was stated as the key factor in picking Intercom.

StackShare, Heroku, and thoughtbot are some of the popular companies that use Intercom, whereas Crisp is used by StreamJar, cSite, and mkdev. Intercom has a broader approval, being mentioned in 1405 company stacks & 212 developers stacks; compared to Crisp, which is listed in 29 company stacks and 4 developer stacks.

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Pros of Crisp
Pros of Intercom
  • 6
    Real-time visualization of clients
  • 4
    Auto-messaging
  • 3
    Instant chat
  • 2
    Mac app
  • 1
    Direct chat with customers on your site
  • 1
    Know who your users are
  • 1
    Usage tracking
  • 1
    Customer support
  • 1
    In-app messaging as well as email
  • 167
    Know who your users are
  • 114
    Auto-messaging
  • 107
    In-app messaging as well as email
  • 88
    Customer support
  • 67
    Usage tracking
  • 18
    Great Blog
  • 11
    Organized engagement, great ui & service
  • 9
    Direct chat with customers on your site
  • 3
    Onboarding new users
  • 3
    Very helpful
  • 2
    Tirman
  • 2
    Free tier
  • 2
    Filter and segment users
  • 2
    Github integration
  • 2
    Very Useful
  • 2
    No Mac app

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Cons of Crisp
Cons of Intercom
    Be the first to leave a con
    • 5
      Changes pricing model all the time

    Sign up to add or upvote consMake informed product decisions

    What is Crisp?

    Chat with website visitors, integrate your favorite tools, and deliver a great customer experience.

    What is Intercom?

    Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.

    Need advice about which tool to choose?Ask the StackShare community!

    What companies use Crisp?
    What companies use Intercom?
    See which teams inside your own company are using Crisp or Intercom.
    Sign up for Private StackShareLearn More

    Sign up to get full access to all the companiesMake informed product decisions

    What tools integrate with Crisp?
    What tools integrate with Intercom?

    Sign up to get full access to all the tool integrationsMake informed product decisions

    Blog Posts

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    What are some alternatives to Crisp and Intercom?
    Shields.io
    Legible & concise status badges for third-party codebase services.
    Drift
    Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere.
    tawk.to
    It is a live chat support & messaging application that focuses on successful communication between businesses and their customers.
    LiveChat
    LiveChat provides a live chat application with help desk and web analytics functionalities, allowing online businesses to communicate with visitors in real time.
    Olark
    Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.
    See all alternatives
    Reviews of Crisp and Intercom
    Rollout.io
    Review of
    Intercom

    We love intercom.io, from customer management to automatic emails. Great wat to stay in touch with your users.

    How developers use Crisp and Intercom
    Tim Lucas uses
    Intercom

    Intercom powers both the email support, and support via the inline message window on the web. Custom events are sent from both the browser via click and Wistia video events, as well as from the Rails application, to give a complete view of user activity from within Intercom. Intercom let us segment the users based on trialling, purchased, and levels of engagement.

    Volkan Özçelik uses
    Crisp

    Crisp is a realtime chat widget that, unlike its competitors, does not demand your leg and kidney to deliver a decent service.

    It works great for zerotoherojs.com and I recommend anyone if they have a similar need.

    Even their free tier is more than enough for the majority of the use cases that you can think of.

    Badge List uses
    Intercom

    I don't know what we would do without Intercom. It's the best tool I've ever found for knowing who your users are and establishing a bulletproof line of communication with them both outbound and inbound.

    Cyril Duchon-Doris uses
    Intercom

    Intercom popup for easy user interactions, displaying help messages. Static and event-based user context lets us send smart and targeted messages to users.

    Lyndon Wong uses
    Intercom

    Full-lifecycle communications via email and in-app messaging, for batch and automated campaigns.

    bright machine uses
    Intercom

    Used by our clients to track what their users are doing, and for proactive support.

    Fangoo uses
    Crisp

    We love the easy way we can communicate with our customers. Seamlessly.

    In Situ Training uses
    Crisp

    User communication/interactions