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Crisp vs Intercom: What are the differences?
What is Crisp? Simple Customer service built for startups. Chat with website visitors, integrate your favorite tools, and deliver a great customer experience.
What is Intercom? A fundamentally new way to communicate with your customers. Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.
Crisp and Intercom are primarily classified as "Customer Support Chat" and "Engagement/Lifecycle Marketing" tools respectively.
Some of the features offered by Crisp are:
- Chat with your customers for free
- Apps for any device
- Offline email responses
On the other hand, Intercom provides the following key features:
- Live customer data
- Rich user and company profiles
- Real-time customer segments
"Auto-messaging" is the primary reason why developers consider Crisp over the competitors, whereas "Know who your users are" was stated as the key factor in picking Intercom.
StackShare, Heroku, and thoughtbot are some of the popular companies that use Intercom, whereas Crisp is used by StreamJar, cSite, and mkdev. Intercom has a broader approval, being mentioned in 1405 company stacks & 212 developers stacks; compared to Crisp, which is listed in 29 company stacks and 4 developer stacks.
Pros of Crisp
- Real-time visualization of clients6
- Instant chat4
- Auto-messaging4
- Mac app2
- Customer support1
- In-app messaging as well as email1
- Know who your users are1
- Direct chat with customers on your site1
- Usage tracking1
Pros of Intercom
- Know who your users are167
- Auto-messaging114
- In-app messaging as well as email107
- Customer support88
- Usage tracking67
- Great Blog18
- Organized engagement, great ui & service11
- Direct chat with customers on your site9
- Very helpful4
- Onboarding new users3
- Tirman2
- No Mac app2
- Free tier2
- Filter and segment users2
- Github integration2
- Very Useful2
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Cons of Crisp
Cons of Intercom
- Changes pricing model all the time6
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What is Crisp?
What is Intercom?
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