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Crisp vs Intercom: What are the differences?
What is Crisp? Simple Customer service built for startups. Chat with website visitors, integrate your favorite tools, and deliver a great customer experience.
What is Intercom? A fundamentally new way to communicate with your customers. Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.
Crisp and Intercom are primarily classified as "Customer Support Chat" and "Engagement/Lifecycle Marketing" tools respectively.
Some of the features offered by Crisp are:
- Chat with your customers for free
- Apps for any device
- Offline email responses
On the other hand, Intercom provides the following key features:
- Live customer data
- Rich user and company profiles
- Real-time customer segments
"Auto-messaging" is the primary reason why developers consider Crisp over the competitors, whereas "Know who your users are" was stated as the key factor in picking Intercom.
StackShare, Heroku, and thoughtbot are some of the popular companies that use Intercom, whereas Crisp is used by StreamJar, cSite, and mkdev. Intercom has a broader approval, being mentioned in 1405 company stacks & 212 developers stacks; compared to Crisp, which is listed in 29 company stacks and 4 developer stacks.
Pros of Crisp
- Real-time visualization of clients6
- Auto-messaging4
- Instant chat3
- Mac app2
- Direct chat with customers on your site1
- Know who your users are1
- Usage tracking1
- Customer support1
- In-app messaging as well as email1
Pros of Intercom
- Know who your users are167
- Auto-messaging114
- In-app messaging as well as email107
- Customer support88
- Usage tracking67
- Great Blog18
- Organized engagement, great ui & service11
- Direct chat with customers on your site9
- Onboarding new users3
- Very helpful3
- Tirman2
- Free tier2
- Filter and segment users2
- Github integration2
- Very Useful2
- No Mac app2
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Cons of Crisp
Cons of Intercom
- Changes pricing model all the time5
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What is Crisp?
What is Intercom?
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What companies use Crisp?
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Blog Posts
We love intercom.io, from customer management to automatic emails. Great wat to stay in touch with your users.
Intercom powers both the email support, and support via the inline message window on the web. Custom events are sent from both the browser via click and Wistia video events, as well as from the Rails application, to give a complete view of user activity from within Intercom. Intercom let us segment the users based on trialling, purchased, and levels of engagement.
Crisp is a realtime chat widget that, unlike its competitors, does not demand your leg and kidney to deliver a decent service.
It works great for zerotoherojs.com and I recommend anyone if they have a similar need.
Even their free tier is more than enough for the majority of the use cases that you can think of.
I don't know what we would do without Intercom. It's the best tool I've ever found for knowing who your users are and establishing a bulletproof line of communication with them both outbound and inbound.
Intercom popup for easy user interactions, displaying help messages. Static and event-based user context lets us send smart and targeted messages to users.
Full-lifecycle communications via email and in-app messaging, for batch and automated campaigns.
Used by our clients to track what their users are doing, and for proactive support.