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ClickTale

133
43
+ 1
0
FullStory

286
280
+ 1
33
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ClickTale vs FullStory: What are the differences?

Developers describe ClickTale as "Visualize visitor's interactions". ClickTale tracks every mouse move, click and scroll, creating playable videos of customers’ entire browsing sessions as well as powerful visual heatmaps and behavioral reports that perfectly complement traditional web analytics. As a fully hosted subscription service, ClickTale is cost-effective and quick to set up. On the other hand, FullStory is detailed as "Meet FullStory, the app that captures all your customer experience data in one powerful, easy-to-use platform". Our tiny script unlocks pixel-perfect session playback, automatic insights, funnel analytics, and robust search and segmentation – empowering everyone in your organization to help build the best online experience for your customers.

ClickTale and FullStory are primarily classified as "Heatmap Analytics" and "User Feedback as a Service" tools respectively.

Some of the features offered by ClickTale are:

  • Visitor Recordings- Watch your visitor’s every mouse move, click and scroll to discover exactly how they use your site.
  • Mouse Move Heatmaps- View where visitors move their mouse (strongly correlated with eye movements), an excellent method for analyzing site usability.
  • Click Heatmaps- See everywhere your visitors click on the page, whether it's a link, image or text to track and optimize visitor behavior.

On the other hand, FullStory provides the following key features:

  • Session Playback
  • Cobrowsing
  • Event search
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Pros of ClickTale
Pros of FullStory
    Be the first to leave a pro
    • 8
      See full user sessions
    • 5
      "Skip inactivity" during playback
    • 5
      Playback console errors as they happen
    • 5
      Speed up playback
    • 3
      Easy integration through Segment
    • 3
      Segment users based on actions
    • 3
      User event stream
    • 1
      CRAZY expensive after free plan

    Sign up to add or upvote prosMake informed product decisions

    Cons of ClickTale
    Cons of FullStory
      Be the first to leave a con
      • 2
        Expensive
      • 1
        If you're using it via Segment, it's all or nothing
      • 1
        We'll never get through all the sessions recorded
      • 1
        Doesn't integrate with our exception monitoring

      Sign up to add or upvote consMake informed product decisions

      What is ClickTale?

      ClickTale tracks every mouse move, click and scroll, creating playable videos of customers’ entire browsing sessions as well as powerful visual heatmaps and behavioral reports that perfectly complement traditional web analytics. As a fully hosted subscription service, ClickTale is cost-effective and quick to set up.

      What is FullStory?

      FullStory’s unmatched analytics engine automatically indexes every digital interaction with your site or app and empowers teams to measure, validate, and act on each experience at scale.

      Need advice about which tool to choose?Ask the StackShare community!

      What companies use ClickTale?
      What companies use FullStory?
      See which teams inside your own company are using ClickTale or FullStory.
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      Sign up to get full access to all the companiesMake informed product decisions

      What tools integrate with ClickTale?
      What tools integrate with FullStory?

      Sign up to get full access to all the tool integrationsMake informed product decisions

      Blog Posts

      Jul 2 2019 at 9:34PM

      Segment

      Google AnalyticsAmazon S3New Relic+25
      10
      6803
      What are some alternatives to ClickTale and FullStory?
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