ClickTale vs FullStory Comparison | StackShare

Overview

ClickTale

Stacks133

Followers43

Votes0

FullStory

Stacks290

Followers283

Votes33

ClickTale vs FullStory: What are the differences?

Developers describe ClickTale as "Visualize visitor's interactions". ClickTale tracks every mouse move, click and scroll, creating playable videos of customers’ entire browsing sessions as well as powerful visual heatmaps and behavioral reports that perfectly complement traditional web analytics. As a fully hosted subscription service, ClickTale is cost-effective and quick to set up. On the other hand, FullStory is detailed as "Meet FullStory, the app that captures all your customer experience data in one powerful, easy-to-use platform". Our tiny script unlocks pixel-perfect session playback, automatic insights, funnel analytics, and robust search and segmentation – empowering everyone in your organization to help build the best online experience for your customers.

ClickTale and FullStory are primarily classified as "Heatmap Analytics" and "User Feedback as a Service" tools respectively.

Some of the features offered by ClickTale are:

Visitor Recordings- Watch your visitor’s every mouse move, click and scroll to discover exactly how they use your site.
Mouse Move Heatmaps- View where visitors move their mouse (strongly correlated with eye movements), an excellent method for analyzing site usability.
Click Heatmaps- See everywhere your visitors click on the page, whether it's a link, image or text to track and optimize visitor behavior.

On the other hand, FullStory provides the following key features:

Session Playback
Cobrowsing
Event search

Detailed Comparison

ClickTale	FullStory
ClickTale tracks every mouse move, click and scroll, creating playable videos of customers’ entire browsing sessions as well as powerful visual heatmaps and behavioral reports that perfectly complement traditional web analytics. As a fully hosted subscription service, ClickTale is cost-effective and quick to set up.	FullStory’s unmatched analytics engine automatically indexes every digital interaction with your site or app and empowers teams to measure, validate, and act on each experience at scale.
Visitor Recordings- Watch your visitor’s every mouse move, click and scroll to discover exactly how they use your site.;Mouse Move Heatmaps- View where visitors move their mouse (strongly correlated with eye movements), an excellent method for analyzing site usability.;Click Heatmaps- See everywhere your visitors click on the page, whether it's a link, image or text to track and optimize visitor behavior.;Conversion Funnels- Maximize conversions rates – visualize conversion paths and discover where and why customers abandon your funnel.;Real Time Monitor- See where your visitors are coming from and watch exactly what they are doing in real-time. Use this incredible tool to make on-the-fly decisions like never before.;Form Analytics- Improve online forms’ conversion rates - discover which fields take too long to fill, are left blank, and cause your visitors to leave.	Session Replay; Omnisearch; User Segmentation; Integrations; Session Notes; Shareable Session Links; Webhooks; Alerts; Data Export; User Trends; Event Funnels; Heatmaps; Dev Tools; Co-browsing; Frustration Signals; Dashboards; Watched Elements; Exclude Sensitive Data; Restrict by IPS, User Agent, or Location; Consent API; Custom Events; FS.Identify API; Delete Users; SAML Single Sign-on.
Statistics
Stacks 133	Stacks 290
Followers 43	Followers 283
Votes 0	Votes 33
Pros & Cons
No community feedback yet	Pros 8 See full user sessions 5 "Skip inactivity" during playback 5 Playback console errors as they happen 5 Speed up playback 3 Segment users based on actions Cons 2 Expensive 1 We'll never get through all the sessions recorded 1 Doesn't integrate with our exception monitoring 1 If you're using it via Segment, it's all or nothing
Integrations
Google Analytics Optimizely Mailchimp WordPress Blogger Segment Unbounce Visual Website Optimizer	Pendo UserVoice Intercom Google Analytics Mixpanel Zendesk Slack Segment New Relic Google BigQuery

What are some alternatives to ClickTale, FullStory?

LogRocket

LogRocket combines session replay, performance monitoring, and product analytics – empowering software teams to create the ideal product experience.

Smartlook

Smartlook is a qualitative analytics solution for iOS and Android apps. Understand how users interact with your app — watch recordings, track events, and build conversion funnels.

Crazy Egg

Crazy Egg gives you the competitive advantage to improve your website in a heartbeat without the high costs.

Inspectlet

Inspectlet records videos of your visitors as they use your site, allowing you to see everything they do. See every mouse movement, scroll, click, and keypress on your site. You never need to wonder how visitors are using your site again.

UserTesting

UserTesting provides on-demand usability testing. You create the test and we’ll get the testers. We let you “look over the shoulder” of your target audience while they use your website, so you can see and hear where users get stuck and why they leave.

Appsee

Appsee is the leader in qualitative mobile app analytics, utilizing user session recordings and touch heatmaps to uncover UI & UX issues, and achieve ambitious app KPIs.

rrweb.io

rrweb is an open source web session replay library, which provides easy-to-use APIs to record user's interactions and replay it remotely.

Hotjar

See how visitors are really using your website, collect user feedback and turn more visitors into customers.

Microsoft Clarity

It is a cutting-edge behavioral analysis tool that helps you understand user interaction with your website. By using Clarity's robust analysis tools, you can enhance your website for your clients and your business.