Cisco Unified Communications Manager vs Talkdesk: What are the differences?

Developers describe Cisco Unified Communications Manager as "Enterprise unified communications and collaboration". Bring people together anytime, anywhere, and on any device with Cisco's integrated collaboration infrastructure for voice and video calling, messaging, and mobility Cisco Unified Communications Manager (Unified CM) provides reliable, secure, scalable, and manageable call control and session management.. On the other hand, Talkdesk is detailed as "Create a Call Center in 5 Minutes". Easy-to-use, cloud-based call center software that helps growing businesses provide excellent customer service One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required..

Cisco Unified Communications Manager and Talkdesk can be categorized as "Call Center Management" tools.

Some of the features offered by Cisco Unified Communications Manager are:

• Unified communications
• Enhanced mobility
• Local and global

On the other hand, Talkdesk provides the following key features:

• Make and Receive Calls - call recording, voicemail, call disposition and notes, call control, call queues, unlimited concurrent calls, outbound caller ID, personalized greetings, and international numbers.
• Advanced Routing - IVR system, skills based routing and forward to phone.
• Integrate with Your Tools - contact history, enhanced caller ID, built-in CRM, compile contact lists, contact tags and custom fields, integrations, automated tasks, data import and synchronization.