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Genesys
GenesysGenesys
Customer SupportWhat is Genesys?
It is a tool that provides its users with improved call management, enhanced call routing capabilities to the right resources, and faster resolution of calls.
Genesys is a tool in the Customer Support category of a tech stack.
Key Features
Scales up to 250 seatsCloud-based deploymentProven, global cloud Contact Center platformSuperior availability and reliabilityBundled telecommunications servicesIntuitive and visual solution configurationOut-of-box CRM integration (Salesforce.com, Zendesk)
Genesys Pros & Cons
Pros of Genesys
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Genesys Alternatives & Comparisons
What are some alternatives to Genesys?
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