What is Cisco Unified Workforce Optimization?
It allows contact centers to manage their human. capital resources. Managers can develop schedules for multiple sites, manage critical data and key performance. indicators (KPIs), and manage real-time adherence of agents to their schedules.
Cisco Unified Workforce Optimization is a tool in the Call Center Management category of a tech stack.
Cisco Unified Workforce Optimization's Features
- Aligns contact center performance with business objectives
- Integrates workforce optimization software with desktop tools
- Unifies the customer interaction process
Cisco Unified Workforce Optimization Alternatives & Comparisons
What are some alternatives to Cisco Unified Workforce Optimization?
Amazon Connect
The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required.
Genesys
It is a tool that provides its users with improved call management, enhanced call routing capabilities to the right resources, and faster resolution of calls.
Talkdesk
Easy-to-use, cloud-based call center software that helps growing businesses provide excellent customer service.
One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required.
Cisco Unified Communications Manager
Bring people together anytime, anywhere, and on any device with Cisco's integrated collaboration infrastructure for voice and video calling, messaging, and mobility.
Cisco Unified Communications Manager (Unified CM) provides reliable, secure, scalable, and manageable call control and session management.
Related Comparisons
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Cisco Unified Workforce Optimization
Cisco Unified Workforce Optimization
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Microcall
Talkdesk
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Cisco Unified Workforce Optimization
Amazon Connect
VS
Cisco Unified Workforce Optimization
Genesys
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Cisco Unified Workforce Optimization
Oktell
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Cisco Unified Workforce Optimization