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LiveChat

761
77
+ 1
1
Olark

416
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+ 1
70
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LiveChat vs Olark: What are the differences?

What is LiveChat? Powerful live chat software. LiveChat provides a live chat application with help desk and web analytics functionalities, allowing online businesses to communicate with visitors in real time.

What is Olark? Live chat with your customers for sales and support. Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.

LiveChat and Olark belong to "Customer Support Chat" category of the tech stack.

Some of the features offered by LiveChat are:

  • Chat tools (Canned responses, Visitor information, Chat tags, File sharing, Chat archives, Transfers)
  • Customization (Chat window themes, 42 Languages, CSS customization, Social media buttons)
  • Engaging customers (Chat Invitations, Ticket form, Chat on Facebook, Chat buttons)

On the other hand, Olark provides the following key features:

  • CRM & Helpdesk Integration
  • Concurrent chats
  • Phone support

Groupon, Coinbase, and Disqus are some of the popular companies that use Olark, whereas LiveChat is used by Tailor Brands, Watchman Monitoring, and Visuality. Olark has a broader approval, being mentioned in 341 company stacks & 11 developers stacks; compared to LiveChat, which is listed in 6 company stacks and 4 developer stacks.

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Pros of LiveChat
Pros of Olark
  • 1
    Nicely documented, powerful API
  • 28
    Easy to communicate with customers
  • 14
    Simple setup
  • 11
    Good interface
  • 8
    Free
  • 4
    Chrome/Safari notifications about new messages
  • 2
    Gchat integration
  • 2
    Integrated Feedback
  • 1
    great support

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What is LiveChat?

LiveChat provides a live chat application with help desk and web analytics functionalities, allowing online businesses to communicate with visitors in real time.

What is Olark?

Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.

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What companies use LiveChat?
What companies use Olark?
See which teams inside your own company are using LiveChat or Olark.
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What tools integrate with Olark?

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Blog Posts

Jul 2 2019 at 9:34PM

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What are some alternatives to LiveChat and Olark?
Intercom
Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
Drift
Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere.
Zopim
Zopim is focused on serving the needs of web users that hasn’t been met by other chat solutions: the need for usability, convenience and simplicity of design
Chatlio
You don't need yet another chat client. Talk with your customers using your existing Slack service.
See all alternatives