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Intercom vs Smooch: What are the differences?
Intercom: A fundamentally new way to communicate with your customers. Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email; Smooch: Enabling Messaging for Businesses. Smooch is the best software platform to build messaging experiences. Get access to the largest set of channels with a single API, and the most reliable infrastructure.
Intercom belongs to "Engagement/Lifecycle Marketing" category of the tech stack, while Smooch can be primarily classified under "Chatbot Platforms & Tools".
StackShare, Heroku, and Product Hunt are some of the popular companies that use Intercom, whereas Smooch is used by Atbox, Liztum, and Walter. Intercom has a broader approval, being mentioned in 1412 company stacks & 217 developers stacks; compared to Smooch, which is listed in 4 company stacks and 3 developer stacks.
Pros of Intercom
- Know who your users are169
- Auto-messaging115
- In-app messaging as well as email107
- Customer support88
- Usage tracking68
- Great Blog18
- Organized engagement, great ui & service11
- Direct chat with customers on your site9
- Very helpful4
- Onboarding new users3
- Tirman2
- No Mac app2
- Free tier2
- Filter and segment users2
- Github integration2
- Very Useful2
Pros of Smooch
- Good integration1
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Cons of Intercom
- Changes pricing model all the time7
Cons of Smooch
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What is Intercom?
What is Smooch?
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What companies use Intercom?
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Blog Posts
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