Overview

LiveChat

Stacks770

Followers82

Votes1

Drift

Stacks155

Followers99

Votes0

Drift vs LiveChat: What are the differences?

Introduction

In this analysis, we will highlight the key differences between Drift and LiveChat, two popular live chat solutions commonly used by businesses to engage with website visitors and provide instant customer support.

Integration with AI Chatbots: Drift focuses heavily on AI-powered chatbots, offering advanced features such as lead routing, automated responses, and personalized recommendations. In contrast, LiveChat offers basic chatbot functionality that is not as sophisticated as Drift's AI capabilities.
Customization Options: Drift provides extensive customization options, allowing businesses to tailor the appearance and behavior of the chat widget to match their brand. On the other hand, LiveChat offers limited customization features, with fewer opportunities to modify the chat interface.
Pricing Structure: Drift follows a subscription-based pricing model, which includes different tiers based on the size and needs of the business. LiveChat, on the other hand, offers a simpler pricing structure with a flat monthly fee per agent, making it easier for businesses with varying levels of chat volume.
Reporting and Analytics: Drift offers advanced reporting and analytics tools that provide insights into chat performance, lead generation, and customer engagement. LiveChat provides basic reporting capabilities, focusing more on real-time chat monitoring and customer satisfaction metrics.
Mobile Applications: Drift offers a mobile app for both iOS and Android devices, allowing agents to engage with customers on the go. LiveChat also has a mobile app but may not provide as seamless an experience as Drift's mobile application.
Third-Party Integrations: Drift offers a wide range of integrations with popular CRM, marketing automation, and other business tools, making it easier to streamline workflows and connect data across multiple platforms. LiveChat also provides integrations but may have a more limited selection compared to Drift.

In Summary, Drift and LiveChat differ in their approach to AI chatbots, customization options, pricing structure, reporting capabilities, mobile applications, and third-party integrations.

Detailed Comparison

LiveChat	Drift
LiveChat provides a live chat application with help desk and web analytics functionalities, allowing online businesses to communicate with visitors in real time.	Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere.
Chat tools (Canned responses, Visitor information, Chat tags, File sharing, Chat archives, Transfers);Customization (Chat window themes, 42 Languages, CSS customization, Social media buttons);Engaging customers (Chat Invitations, Ticket form, Chat on Facebook, Chat buttons);Reports & analytics (Chat reports, Tickets reports, Daily summary);Applications (Web and Desktop applications, Mobile applications);Ticketing system (Ticket sources, Private comments, Ticket reports);Getting feedback (Chat and Ticket ratings, Post-chat surveys);Visitors tracking (Gathering customer data,Visitor information filtering);API (Workflow automation, Webhooks, JavaScript API)	Know who your users are and what they are doing with live customer data;Segment in real-time with up to date data from your app or 3rd party integrations;Enhanced User and Company profiles;Email capture widget;Email and in-app messages (mobile & web);Auto-messages based on time or behavior;Messaging performance metrics;Event tracking;Open APIs, SDKs and webhooks
Statistics
Stacks 770	Stacks 155
Followers 82	Followers 99
Votes 1	Votes 0
Pros & Cons
Pros 1 Nicely documented, powerful API	No community feedback yet
Integrations
Desk.com Zapier HubSpot Campaign Monitor Weebly Segment Instapage Dropbox PrestaShop Joomla!	Intercom WordPress Segment Twilio SendGrid Slack Mixpanel Zapier Mailchimp Shopify HubSpot

What are some alternatives to LiveChat, Drift?

Olark

Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.

Zopim

Zopim is focused on serving the needs of web users that hasn’t been met by other chat solutions: the need for usability, convenience and simplicity of design

tawk.to

It is a live chat support & messaging application that focuses on successful communication between businesses and their customers.

Crisp

Chat with website visitors, integrate your favorite tools, and deliver a great customer experience.

Chatlio

You don't need yet another chat client. Talk with your customers using your existing Slack service.

SnapEngage

SnapEngage is a powerful Live Chat solution. Without installing any software, your Sales and Support teams can chat with your website visitors while they browse. Agents are using their preferred instant messaging solution and don't need to learn yet another system.

Chaport

Chaport is a multi-channel customer communication platform with a live chat, chatbots, and a knowledge base. It helps businesses engage with website visitors, get more qualified leads, increase sales, and improve customer support.

Chatwoot

It is a customer support tool for instant messaging channels which can help businesses provide exceptional customer support through their websites or social media channels.