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Drift

149
93
+ 1
0
LiveChat

764
77
+ 1
1
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Drift vs LiveChat: What are the differences?

Drift: A messaging app that helps you grow your business. Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere; LiveChat: Powerful live chat software. LiveChat provides a live chat application with help desk and web analytics functionalities, allowing online businesses to communicate with visitors in real time.

Drift and LiveChat can be primarily classified as "Customer Support Chat" tools.

Some of the features offered by Drift are:

  • Know who your users are and what they are doing with live customer data
  • Segment in real-time with up to date data from your app or 3rd party integrations
  • Enhanced User and Company profiles

On the other hand, LiveChat provides the following key features:

  • Chat tools (Canned responses, Visitor information, Chat tags, File sharing, Chat archives, Transfers)
  • Customization (Chat window themes, 42 Languages, CSS customization, Social media buttons)
  • Engaging customers (Chat Invitations, Ticket form, Chat on Facebook, Chat buttons)

Formlabs, Kraut Computing, and Zenfulfillment are some of the popular companies that use Drift, whereas LiveChat is used by Tailor Brands, Watchman Monitoring, and Visuality. Drift has a broader approval, being mentioned in 32 company stacks & 9 developers stacks; compared to LiveChat, which is listed in 6 company stacks and 4 developer stacks.

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      Nicely documented, powerful API

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    What is Drift?

    Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere.

    What is LiveChat?

    LiveChat provides a live chat application with help desk and web analytics functionalities, allowing online businesses to communicate with visitors in real time.

    Need advice about which tool to choose?Ask the StackShare community!

    What companies use Drift?
    What companies use LiveChat?
    See which teams inside your own company are using Drift or LiveChat.
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    What tools integrate with Drift?
    What tools integrate with LiveChat?

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    Blog Posts

    Jul 2 2019 at 9:34PM

    Segment

    Google AnalyticsAmazon S3New Relic+25
    10
    6196
    What are some alternatives to Drift and LiveChat?
    Intercom
    Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.
    Freshchat
    Freshchat is a modern messaging software built for teams who want to ace customer conversations—marketing, sales, or support.
    HubSpot
    Attract, convert, close and delight customers with HubSpot’s complete set of marketing tools. HubSpot all-in-one marketing software helps more than 12,000 companies in 56 countries attract leads and convert them into customers.
    Punch
    Punch allows you to use boilerplates to quickly setup a site, write minimal templates with Mustache, and create flexible site structures with inheritable layouts and partials.
    Swift
    Writing code is interactive and fun, the syntax is concise yet expressive, and apps run lightning-fast. Swift is ready for your next iOS and OS X project — or for addition into your current app — because Swift code works side-by-side with Objective-C.
    See all alternatives