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Drift vs LiveChat: What are the differences?


In this analysis, we will highlight the key differences between Drift and LiveChat, two popular live chat solutions commonly used by businesses to engage with website visitors and provide instant customer support.

  1. Integration with AI Chatbots: Drift focuses heavily on AI-powered chatbots, offering advanced features such as lead routing, automated responses, and personalized recommendations. In contrast, LiveChat offers basic chatbot functionality that is not as sophisticated as Drift's AI capabilities.

  2. Customization Options: Drift provides extensive customization options, allowing businesses to tailor the appearance and behavior of the chat widget to match their brand. On the other hand, LiveChat offers limited customization features, with fewer opportunities to modify the chat interface.

  3. Pricing Structure: Drift follows a subscription-based pricing model, which includes different tiers based on the size and needs of the business. LiveChat, on the other hand, offers a simpler pricing structure with a flat monthly fee per agent, making it easier for businesses with varying levels of chat volume.

  4. Reporting and Analytics: Drift offers advanced reporting and analytics tools that provide insights into chat performance, lead generation, and customer engagement. LiveChat provides basic reporting capabilities, focusing more on real-time chat monitoring and customer satisfaction metrics.

  5. Mobile Applications: Drift offers a mobile app for both iOS and Android devices, allowing agents to engage with customers on the go. LiveChat also has a mobile app but may not provide as seamless an experience as Drift's mobile application.

  6. Third-Party Integrations: Drift offers a wide range of integrations with popular CRM, marketing automation, and other business tools, making it easier to streamline workflows and connect data across multiple platforms. LiveChat also provides integrations but may have a more limited selection compared to Drift.

In Summary, Drift and LiveChat differ in their approach to AI chatbots, customization options, pricing structure, reporting capabilities, mobile applications, and third-party integrations.

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    What is Drift?

    Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere.

    What is LiveChat?

    LiveChat provides a live chat application with help desk and web analytics functionalities, allowing online businesses to communicate with visitors in real time.

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    Blog Posts

    Jul 2 2019 at 9:34PM


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    What are some alternatives to Drift and LiveChat?
    Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.
    Freshchat is a modern messaging software built for teams who want to ace customer conversations—marketing, sales, or support.
    Attract, convert, close and delight customers with HubSpot’s complete set of marketing tools. HubSpot all-in-one marketing software helps more than 12,000 companies in 56 countries attract leads and convert them into customers.
    Punch allows you to use boilerplates to quickly setup a site, write minimal templates with Mustache, and create flexible site structures with inheritable layouts and partials.
    Writing code is interactive and fun, the syntax is concise yet expressive, and apps run lightning-fast. Swift is ready for your next iOS and OS X project — or for addition into your current app — because Swift code works side-by-side with Objective-C.
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