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Crisp

111
94
+ 1
21
Drift

149
94
+ 1
0
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Crisp vs Drift: What are the differences?

What is Crisp? Simple Customer service built for startups. Chat with website visitors, integrate your favorite tools, and deliver a great customer experience.

What is Drift? A messaging app that helps you grow your business. Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere.

Crisp and Drift can be primarily classified as "Customer Support Chat" tools.

Some of the features offered by Crisp are:

  • Chat with your customers for free
  • Apps for any device
  • Offline email responses

On the other hand, Drift provides the following key features:

  • Know who your users are and what they are doing with live customer data
  • Segment in real-time with up to date data from your app or 3rd party integrations
  • Enhanced User and Company profiles

Formlabs, Kraut Computing, and Zenfulfillment are some of the popular companies that use Drift, whereas Crisp is used by StreamJar, cSite, and mkdev. Drift has a broader approval, being mentioned in 32 company stacks & 9 developers stacks; compared to Crisp, which is listed in 29 company stacks and 4 developer stacks.

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Pros of Crisp
Pros of Drift
  • 6
    Real-time visualization of clients
  • 4
    Instant chat
  • 4
    Auto-messaging
  • 2
    Mac app
  • 1
    Customer support
  • 1
    In-app messaging as well as email
  • 1
    Know who your users are
  • 1
    Direct chat with customers on your site
  • 1
    Usage tracking
    Be the first to leave a pro

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    What is Crisp?

    Chat with website visitors, integrate your favorite tools, and deliver a great customer experience.

    What is Drift?

    Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere.

    Need advice about which tool to choose?Ask the StackShare community!

    What companies use Crisp?
    What companies use Drift?
    See which teams inside your own company are using Crisp or Drift.
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    What tools integrate with Crisp?
    What tools integrate with Drift?

    Sign up to get full access to all the tool integrationsMake informed product decisions

    Blog Posts

    Jul 2 2019 at 9:34PM

    Segment

    Google AnalyticsAmazon S3New Relic+25
    10
    6292
    What are some alternatives to Crisp and Drift?
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    Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.
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    Legible & concise status badges for third-party codebase services.
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    It is a live chat support & messaging application that focuses on successful communication between businesses and their customers.
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    LiveChat provides a live chat application with help desk and web analytics functionalities, allowing online businesses to communicate with visitors in real time.
    Olark
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