Jira Service Desk vs OTRS
Overview
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CLI (Node.js)
Manual
Detailed Comparison
It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place. | It is a modern, flexible ticket and process management system that allows service management professionals in any industry to keep pace with today’s lightning-fast,results-driven business environment. |
Request Management; Incident Management; Problem Management; Change Management; Asset Management; Configuration Management; Knowledge Management | Help Desk Ticket Creation;
Self-Service Tools;
Dashboard with Filter Options;
SMS Notification System;
SLA Management;
Ticket Management;
ITIL Processes;
3rd Party Integration. |
Statistics | |
GitHub Stars - | GitHub Stars 858 |
GitHub Forks - | GitHub Forks 451 |
Stacks 251 | Stacks 22 |
Followers 163 | Followers 44 |
Votes 1 | Votes 0 |
Pros & Cons | |
Pros
| No community feedback yet |
Integrations | |
| No integrations available | |
What are some alternatives to Jira Service Desk, OTRS?
Jira
Jira's secret sauce is the way it simplifies the complexities of software development into manageable units of work. Jira comes out-of-the-box with everything agile teams need to ship value to customers faster.
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
UserVoice
UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
Airflow
Use Airflow to author workflows as directed acyclic graphs (DAGs) of tasks. The Airflow scheduler executes your tasks on an array of workers while following the specified dependencies. Rich command lines utilities makes performing complex surgeries on DAGs a snap. The rich user interface makes it easy to visualize pipelines running in production, monitor progress and troubleshoot issues when needed.
Help Scout
With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
GitHub Actions
It makes it easy to automate all your software workflows, now with world-class CI/CD. Build, test, and deploy your code right from GitHub. Make code reviews, branch management, and issue triaging work the way you want.
Kayako
Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.
Apache Beam
It implements batch and streaming data processing jobs that run on any execution engine. It executes pipelines on multiple execution environments.
Desk.com
Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
Bugify
Bugify offers a simple way of managing issues for your projects.
