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A customizable support desk software that manages workflows and structures communication
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What is OTRS?

It is a modern, flexible ticket and process management system that allows service management professionals in any industry to keep pace with today’s lightning-fast,results-driven business environment.
OTRS is a tool in the Issue Tracking category of a tech stack.
OTRS is an open source tool with 824 GitHub stars and 521 GitHub forks. Here’s a link to OTRS's open source repository on GitHub

Who uses OTRS?

4 companies reportedly use OTRS in their tech stacks, including GameDuell, Infra, and MAP Elektronik Ticaret ve Veri Hizmetleri A.Ş..

16 developers on StackShare have stated that they use OTRS.

OTRS Integrations

OTRS's Features

  • Help Desk Ticket Creation
  • Self-Service Tools
  • Dashboard with Filter Options
  • SMS Notification System
  • SLA Management
  • Ticket Management
  • ITIL Processes
  • 3rd Party Integration.

OTRS Alternatives & Comparisons

What are some alternatives to OTRS?
Freshdesk is an on demand customer support software that works across multiple support channels.
It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.
Jira's secret sauce is the way it simplifies the complexities of software development into manageable units of work. Jira comes out-of-the-box with everything agile teams need to ship value to customers faster.
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.
See all alternatives

OTRS's Followers
38 developers follow OTRS to keep up with related blogs and decisions.