Intercom vs SendBird

Overview

Intercom

Stacks6.7K

Followers3.2K

Votes604

SendBird

Stacks142

Followers405

Votes78

Intercom vs SendBird: What are the differences?

Key Differences between Intercom and SendBird

Intercom and SendBird are two popular chat and messaging platforms that offer different features and functionalities. Here are the key differences between the two:

Pricing Model: Intercom follows a subscription-based model, where customers pay a fixed monthly fee based on the number of users or conversations. On the other hand, SendBird offers a usage-based pricing model, where customers are charged based on the number of messages and data consumed. This provides flexibility for businesses with varying chat usage.
Customization Options: Intercom allows extensive customization options, enabling businesses to design chat interfaces according to their branding and user experience preferences. SendBird, while offering some customization options, has limitations in terms of interface customization and may not provide the same level of flexibility as Intercom.
Multi-channel Support: Intercom supports various customer communication channels, including in-app chat, email, and social media messaging. SendBird, on the other hand, primarily focuses on in-app chat and does not provide integrated support for other channels. This makes Intercom more suitable for businesses with omni-channel communication requirements.
Developer-Friendly APIs and SDKs: Both Intercom and SendBird offer APIs and SDKs for integration with other systems and platforms. However, SendBird's SDK is considered to be more developer-friendly, providing easier implementation and better documentation. This makes SendBird a preferred choice for businesses that require seamless integration with their existing systems.
Scalability and Infrastructure: Intercom is known for its robust infrastructure and high scalability, making it suitable for businesses with large user bases and high chat volumes. SendBird also offers scalable infrastructure but may not provide the same level of scalability as Intercom for extremely high chat volumes.
Advanced Features: Intercom offers a wide range of advanced features, including chatbots, automated messaging, and user segmentation. SendBird focuses primarily on core chat functionality and may not have the same level of advanced features as Intercom. This makes Intercom a better choice for businesses that require advanced messaging capabilities.

In Summary, Intercom and SendBird differ in their pricing model, customization options, multi-channel support, developer-friendliness, scalability, and advanced features.

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Detailed Comparison

Intercom	SendBird
Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.	SendBird is a Messaging SDK, Chat API, and fully managed chat infrastructure for your mobile apps and websites. Embeddable chat for iOS, Android, JavaScript, Unity, .NET.
Live customer data;Rich user and company profiles;Real-time customer segments;Email and in-app messages;Auto-messages based on time or behavior;Custom email templates;Rich, personalized message composer;Performance metrics;Event tracking;A/B testing;Web & mobile compatibility;APIs and webhooks	In-app chat experiences users will love; Immersive voice and video experiences; Easy in-app chat support for your customers; Enterprise-ready compliance
Statistics
Stacks 6.7K	Stacks 142
Followers 3.2K	Followers 405
Votes 604	Votes 78
Pros & Cons
Pros 169 Know who your users are 115 Auto-messaging 107 In-app messaging as well as email 88 Customer support 68 Usage tracking Cons 7 Changes pricing model all the time	Pros 13 Active support is impressive. (Support for private deve 10 Easy to use 10 Pre-built UI for major platforms 8 Migration API for customers using other chat services 7 Scalability is awesome Cons 2 Prices ramp up exponentially 2 Policy on concurrent users leads to overages and overch
Integrations
Stripe Zendesk Zapier Segment Salesforce Sales Cloud Mailchimp GitHub Slack HipChat	No integrations available

What are some alternatives to Intercom, SendBird?

Chat by Stream

Chat API and SDK. With a beautiful UI Kit, easy to use React Components and powerful API. Add Chat to any application in a matter of hours. The tech uses Go, RocksDB and Raft. By the creators of Stream, the API that powers activity feeds for more than 300 million users.

Customer.io

Customer engagement platform for tech savvy marketers sending personalized, data-driven marketing, product, and transactional messages. Ideal for mid-market SaaS, FinTech, EdTech, mobile apps, marketplaces companies, and more.

Sinch

Sinch makes it easy for developers to add voice, messaging and SMS to their apps with just a few lines of code. Enrich your apps with communications that your users will love.

ChannelizeIO

Add In-App User-to-User Communication into Mobile Apps & Websites, with rich & engaging Text Chat, Video, and Audio Calling experiences, to Increase User Engagement and Enable new Revenue Streams.

Agora

Agora.io provides building blocks for you to add real-time voice and video communications through a simple and powerful SDK. You can integrate the Agora SDK to enable real-time communications in your own application quickly.

OpenTok

It adds the clarity and emotion of face-to-face communication to your brand whether you're developing for the web, iOS, or Android. We make the integration of high-quality live video a breeze so that you can focus on building a great product.

Pimcore

It is a software vendor for free and open-source customer experience management, digital asset management, product information management, multi-channel publishing and e-commerce software.

QuickBlox

Add powerful communication features to your mobile app and data services for your backend<br>

Layer

Layer's asynchronous messaging fabric is capable of transporting payloads of any type. Get your users talking with chat, voice or video messaging. Pull them back in with push. Connect friends, colleagues or perfect strangers seamlessly.

Scringo

Scringo offers a unique Community & Messaging Platform that turns every app into an independent, dynamic & fully functional social network.

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Intercom vs SendBird: What are the differences?

Key Differences between Intercom and SendBird

Intercom and SendBird are two popular chat and messaging platforms that offer different features and functionalities. Here are the key differences between the two:

Pricing Model: Intercom follows a subscription-based model, where customers pay a fixed monthly fee based on the number of users or conversations. On the other hand, SendBird offers a usage-based pricing model, where customers are charged based on the number of messages and data consumed. This provides flexibility for businesses with varying chat usage.
Customization Options: Intercom allows extensive customization options, enabling businesses to design chat interfaces according to their branding and user experience preferences. SendBird, while offering some customization options, has limitations in terms of interface customization and may not provide the same level of flexibility as Intercom.
Multi-channel Support: Intercom supports various customer communication channels, including in-app chat, email, and social media messaging. SendBird, on the other hand, primarily focuses on in-app chat and does not provide integrated support for other channels. This makes Intercom more suitable for businesses with omni-channel communication requirements.
Developer-Friendly APIs and SDKs: Both Intercom and SendBird offer APIs and SDKs for integration with other systems and platforms. However, SendBird's SDK is considered to be more developer-friendly, providing easier implementation and better documentation. This makes SendBird a preferred choice for businesses that require seamless integration with their existing systems.
Scalability and Infrastructure: Intercom is known for its robust infrastructure and high scalability, making it suitable for businesses with large user bases and high chat volumes. SendBird also offers scalable infrastructure but may not provide the same level of scalability as Intercom for extremely high chat volumes.
Advanced Features: Intercom offers a wide range of advanced features, including chatbots, automated messaging, and user segmentation. SendBird focuses primarily on core chat functionality and may not have the same level of advanced features as Intercom. This makes Intercom a better choice for businesses that require advanced messaging capabilities.

In Summary, Intercom and SendBird differ in their pricing model, customization options, multi-channel support, developer-friendliness, scalability, and advanced features.