Clickatell vs MessageBird

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Clickatell

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MessageBird

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Advice on Clickatell and MessageBird
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Hey! We need an omnichannel inbox that's housed within Salesforce Sales Cloud that makes it super easy for our reps to respond to inbound communication (needs: clean inbox, provides historical context, etc.). We're a high-volume call center, and we get a ton of incoming SMS and email every day. We'd love a solution that lets us view all of that in one place — ideally Salesforce, as that's where our reps work, and we want to avoid needing them to switch between windows. Thanks!

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Recommends

if the inbound SMS are sales rep specific you could potentially have twilio fwd that msg to a google voice phone number which will in turn put an email in their inbox (so they're looking at 1 inbox instead of multiple places) Just an idea. Probably way off in left field compared to what you're thinking and I also invision. I'm not all familiar with MessageBird nor am I at all familiar w/ your data flow / business process. Would be happy to help brainstorm anytime! 10+ years experience on the sfdc platform

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Ryan Hitchler
CEO & Co-founder at Centro · | 1 upvotes · 52.3K views

Check out Centro. We built this to solve this exact problem! We used tools like Twilio but wrapped it up in a application that runs on Slack.

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Pros of Clickatell
Pros of MessageBird
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      Powerful

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    What is Clickatell?

    It gives powers to chat commerce by helping you reach and engage customers through SMS, WhatsApp and other social channels.

    What is MessageBird?

    At MessageBird we believe that communicating with a business should feel as natural as communicating with a friend. That's why our SMS, Voice and Conversations APIs continue to revolutionize company-customer interactions.

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    What are some alternatives to Clickatell and MessageBird?
    Twilio
    Twilio offers developers a powerful API for phone services to make and receive phone calls, and send and receive text messages. Their product allows programmers to more easily integrate various communication methods into their software and programs.
    Nexmo
    Nexmo connects your apps directly to carriers around the world. Integrate SMS and Voice messages using one simple API. Use Nexmo Verity to register users, verify transactions, and implement two factor authentication.
    Tropo
    Tropo is a powerful yet simple API that adds Voice and SMS support to the programming languages you already know.
    Bandwidth
    A Communications Platform as a Service company offering a full suite of voice, messaging, and 9-1-1 APIs, all built atop the company's own all-IP voice network.
    tawk.to
    It is a live chat support & messaging application that focuses on successful communication between businesses and their customers.
    See all alternatives