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Channels

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Drift

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Drift vs Channels: What are the differences?

What is Drift? A messaging app that helps you grow your business. Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere.

What is Channels? Power up your customer service. It connects to your favorite platforms to power up every conversation you have. Ask fewer questions and get straight to the point.

Drift and Channels can be primarily classified as "Customer Support Chat" tools.

Some of the features offered by Drift are:

  • Know who your users are and what they are doing with live customer data
  • Segment in real-time with up to date data from your app or 3rd party integrations
  • Enhanced User and Company profiles

On the other hand, Channels provides the following key features:

  • eCommerce Integrations - Shopify and Magento
  • Pipedrive Integration
  • LiveChat Integration
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What is Channels?

It connects to your favorite platforms to power up every conversation you have. Ask fewer questions and get straight to the point.

What is Drift?

Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere.

Need advice about which tool to choose?Ask the StackShare community!

What companies use Channels?
What companies use Drift?
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    What tools integrate with Channels?
    What tools integrate with Drift?

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    Blog Posts

    Jul 2 2019 at 9:34PM

    Segment

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    What are some alternatives to Channels and Drift?
    tawk.to
    It is a live chat support & messaging application that focuses on successful communication between businesses and their customers.
    LiveChat
    LiveChat provides a live chat application with help desk and web analytics functionalities, allowing online businesses to communicate with visitors in real time.
    Olark
    Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.
    Zopim
    Zopim is focused on serving the needs of web users that hasn’t been met by other chat solutions: the need for usability, convenience and simplicity of design
    Crisp
    Chat with website visitors, integrate your favorite tools, and deliver a great customer experience.
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