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osTicket

Stacks47

Followers59

+ 1

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Zoho Desk

Stacks54

Followers42

+ 1

Votes0

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Zoho Desk vs osTicket: What are the differences?

What is Zoho Desk? Industry's first context-aware help desk software. It puts customer service at the heart of your company. It is the industry's first context-aware help desk software that helps businesses focus on the customer.

What is osTicket? Open source support ticketing system. It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.

Zoho Desk and osTicket can be categorized as "Help Desk" tools.

Some of the features offered by Zoho Desk are:

Multichannel Help Desk
Self Service
Agent Productivity

On the other hand, osTicket provides the following key features:

Custom Fields
Rich text or HTML email
Ticket Filters

osTicket is an open source tool with 1.69K GitHub stars and 1.15K GitHub forks. Here's a link to osTicket's open source repository on GitHub.

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Pros of osTicket

Pros of Zoho Desk

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It is simple setup, Excellent support, configurable

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- No public GitHub repository available -

What is osTicket?

It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.

What is Zoho Desk?

It puts customer service at the heart of your company. It is the industry's first context-aware help desk software that helps businesses focus on the customer.

Need advice about which tool to choose?Ask the StackShare community!

What companies use osTicket?

What companies use Zoho Desk?

Manage your open source components, licenses, and vulnerabilities

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Sign up to get full access to all the companiesMake informed product decisions

What tools integrate with osTicket?

What tools integrate with Zoho Desk?

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What are some alternatives to osTicket and Zoho Desk?

Vision Helpdesk

It is an all-in-one Help Desk platform for businesses of all sizes. In addition to its basic help desk capabilities, it offers ITSM Service Desk Software & Live Chat Software.

OTRS

It is a modern, flexible ticket and process management system that allows service management professionals in any industry to keep pace with today’s lightning-fast,results-driven business environment.

FreshDesk

Freshdesk is an on demand customer support software that works across multiple support channels.

Mantis

It is a free web-based bug tracking system. It provides a delicate balance between simplicity and power. Users are able to get started in minutes and start managing their projects while collaborating with their teammates and clients effectively.

Jira

Jira's secret sauce is the way it simplifies the complexities of software development into manageable units of work. Jira comes out-of-the-box with everything agile teams need to ship value to customers faster.

See all alternatives

osTicket vs Zoho Desk

Need advice about which tool to choose?Ask the StackShare community!

Pros of osTicket

Pros of Zoho Desk

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What is osTicket?

What is Zoho Desk?

Need advice about which tool to choose?Ask the StackShare community!

What companies use osTicket?

What companies use Zoho Desk?

Sign up to get full access to all the companiesMake informed product decisions

What tools integrate with osTicket?

What tools integrate with Zoho Desk?

Sign up to get full access to all the tool integrationsMake informed product decisions

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