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  5. Jira vs OTRS

Jira vs OTRS

OverviewDecisionsComparisonAlternatives

Overview

Jira
Jira
Stacks62.5K
Followers49.5K
Votes1.2K
OTRS
OTRS
Stacks22
Followers44
Votes0
GitHub Stars858
Forks451

Jira vs OTRS: What are the differences?

Introduction

Jira and OTRS are both popular project management and issue tracking tools. While they share some similarities, there are several key differences between the two. In this article, we will explore six specific differences between Jira and OTRS.

  1. Pricing Model: Jira offers a tiered pricing model based on the number of users, making it more scalable for larger organizations. On the other hand, OTRS follows a more traditional model of charging per agent/license, which may be more suitable for smaller teams or organizations with a fixed number of users.

  2. Customizability: Jira provides a high level of customizability, allowing users to tailor the tool to their specific needs. It offers a wide range of customization options, including workflows, issue types, and fields. OTRS, while also customizable to a certain extent, has a more limited set of customization options compared to Jira.

  3. Integration Capabilities: Jira has extensive integration capabilities, with a rich marketplace of plugins and add-ons that allow seamless integration with various other tools and services. OTRS, on the other hand, has a more limited selection of plugins and integrations available, which may impact its ability to integrate with other systems.

  4. User Interface: Jira boasts a modern and intuitive user interface with a focus on simplicity and ease of use. It provides a visually appealing and user-friendly experience, making it easier for users to navigate and interact with the tool. OTRS, while functional and efficient, has a more dated and less intuitive user interface in comparison.

  5. Supported Platforms: Jira is a versatile tool that is available for both cloud and on-premises deployment, providing flexibility for different deployment options. OTRS primarily focuses on on-premises deployment, with limited cloud offerings. This difference in deployment options may influence the suitability of each tool for different organizations or environments.

  6. Community and Support: Jira benefits from a large and active community, with a wealth of online resources, forums, and user groups available for support and knowledge sharing. OTRS also has a community of users and developers, but it may be relatively smaller compared to Jira's community. This can influence the availability of support and the amount of community-driven development for each tool.

In summary, Jira offers a scalable pricing model, extensive customizability, rich integration capabilities, a modern user interface, versatile deployment options, and a large community for support. On the other hand, OTRS follows a per agent/license pricing model, has a more limited set of customization options, fewer integration capabilities, a dated user interface, primarily focuses on on-premises deployment, and has a relatively smaller community presence.

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Advice on Jira, OTRS

Jakub
Jakub

Node.js Software Engineer at Araclx

Mar 6, 2020

DecidedonYouTrackYouTrackJiraJiraJetBrains SpaceJetBrains Space

YouTrack feels much more lightweight than Jira and additionally have all of features that Jira have, of course lacks at some analytics features, but it's more powerful at permission management and agile workflow. Additionally YouTrack have awesome integration with other JetBrains products such as incoming JetBrains Space and all other IDEs such as GoLand.

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Comments

Detailed Comparison

Jira
Jira
OTRS
OTRS

Jira's secret sauce is the way it simplifies the complexities of software development into manageable units of work. Jira comes out-of-the-box with everything agile teams need to ship value to customers faster.

It is a modern, flexible ticket and process management system that allows service management professionals in any industry to keep pace with today’s lightning-fast,results-driven business environment.

Create user stories and issues, plan sprints, and distribute tasks across your software team; Prioritize and discuss your team’s work in full context with complete visibility; Ship with confidence and sanity knowing the information you have is always up-to-date; Improve team performance based on real-time, visual data that your team can put to use
Help Desk Ticket Creation; Self-Service Tools; Dashboard with Filter Options; SMS Notification System; SLA Management; Ticket Management; ITIL Processes; 3rd Party Integration.
Statistics
GitHub Stars
-
GitHub Stars
858
GitHub Forks
-
GitHub Forks
451
Stacks
62.5K
Stacks
22
Followers
49.5K
Followers
44
Votes
1.2K
Votes
0
Pros & Cons
Pros
  • 310
    Powerful
  • 254
    Flexible
  • 149
    Easy separation of projects
  • 113
    Run in the cloud
  • 105
    Code integration
Cons
  • 8
    Rather expensive
  • 5
    Large memory requirement
  • 2
    Slow
  • 1
    Cloud or Datacenter only
No community feedback yet
Integrations
Acunote
Acunote
Pivotal Tracker
Pivotal Tracker
Bugsnag
Bugsnag
SnapEngage
SnapEngage
HipChat
HipChat
New Relic
New Relic
Zendesk
Zendesk
Zopim
Zopim
UserVoice
UserVoice
Balsamiq
Balsamiq
JavaScript
JavaScript
Perl
Perl

What are some alternatives to Jira, OTRS?

Airflow

Airflow

Use Airflow to author workflows as directed acyclic graphs (DAGs) of tasks. The Airflow scheduler executes your tasks on an array of workers while following the specified dependencies. Rich command lines utilities makes performing complex surgeries on DAGs a snap. The rich user interface makes it easy to visualize pipelines running in production, monitor progress and troubleshoot issues when needed.

GitHub Actions

GitHub Actions

It makes it easy to automate all your software workflows, now with world-class CI/CD. Build, test, and deploy your code right from GitHub. Make code reviews, branch management, and issue triaging work the way you want.

Apache Beam

Apache Beam

It implements batch and streaming data processing jobs that run on any execution engine. It executes pipelines on multiple execution environments.

Bugify

Bugify

Bugify offers a simple way of managing issues for your projects.

Zenaton

Zenaton

Developer framework to orchestrate multiple services and APIs into your software application using logic triggered by events and time. Build ETL processes, A/B testing, real-time alerts and personalized user experiences with custom logic.

Luigi

Luigi

It is a Python module that helps you build complex pipelines of batch jobs. It handles dependency resolution, workflow management, visualization etc. It also comes with Hadoop support built in.

ZenTao

ZenTao

You can effortlessly stay on top of your product development, create and delegate tasks, test your software, customize, store and secure your documents and more.

Bugzilla

Bugzilla

Bugzilla is a "Defect Tracking System" or "Bug-Tracking System". Defect Tracking Systems allow individual or groups of developers to keep track of outstanding bugs in their product effectively. Most commercial defect-tracking software vendors charge enormous licensing fees. Despite being "free", Bugzilla has many features its expensive counterparts lack.

Unito

Unito

Build and map powerful workflows across tools to save your team time. No coding required. Create rules to define what information flows between each of your tools, in minutes.

VersionOne

VersionOne

It is a formidable Agile management solution that is both comprehensive and versatile and developed for teams and projects of various scope and size. It is a compact platform that delivers outstanding performance in terms of managing and tracking multiple teams, tasks, and projects.

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