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Crashlytics

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Crashlytics vs New Relic: What are the differences?

Developers describe Crashlytics as "The world's most powerful, yet lightest weight crash reporting solution. Free for everybody". Instead of just showing you the stack trace, Crashlytics performs deep analysis of each and every thread. We de-prioritize lines that don't matter while highlighting the interesting ones. This makes reading stack traces easier, faster, and far more useful! Crashlytics' intelligent grouping can take 50,000 crashes, distill them down to 20 unique issues, and then tell you which 3 are the most important to fix. On the other hand, New Relic is detailed as "SaaS Application Performance Management for Ruby, PHP, .Net, Java, Python, and Node.js Apps". New Relic is the all-in-one web application performance tool that lets you see performance from the end user experience, through servers, and down to the line of application code.

Crashlytics can be classified as a tool in the "Mobile Error Monitoring" category, while New Relic is grouped under "Performance Monitoring".

Some of the features offered by Crashlytics are:

  • Instead of just showing you the stack trace, Crashlytics performs deep analysis of each and every thread. We de-prioritize lines that don't matter while highlighting the interesting ones. This makes reading stack traces easier, faster, and far more useful!
  • Crashlytics' intelligent grouping can take 50,000 crashes, distill them down to 20 unique issues, and then tell you which 3 are the most important to fix.
  • Now you'll get precise information on the performance of the devices that your apps run on. We'll let you know if the crash only happens on a specific model or generation of a device. We'll even tell you other information, like whether your app only crashes in landscape mode, or whether the proximity sensor is always on.

On the other hand, New Relic provides the following key features:

  • Performance Data Retention
  • Real-User Response Time, Throughput, & Breakdown by Layer
  • App Response Time, Throughput, & Breakdown by Component

"Crash tracking", "Mobile exception tracking" and "Free" are the key factors why developers consider Crashlytics; whereas "Easy setup", "Really powerful" and "Awesome visualization" are the primary reasons why New Relic is favored.

StackShare, Shopify, and Salesforce are some of the popular companies that use New Relic, whereas Crashlytics is used by PayPal, Vine Labs, and Bodybuilding.com. New Relic has a broader approval, being mentioned in 3143 company stacks & 566 developers stacks; compared to Crashlytics, which is listed in 350 company stacks and 68 developer stacks.

Advice on Crashlytics and New Relic
Needs advice
on
SysdigSysdigNew RelicNew Relic
and
DatadogDatadog

We are looking for a centralised monitoring solution for our application deployed on Amazon EKS. We would like to monitor using metrics from Kubernetes, AWS services (NeptuneDB, AWS Elastic Load Balancing (ELB), Amazon EBS, Amazon S3, etc) and application microservice's custom metrics.

We are expected to use around 80 microservices (not replicas). I think a total of 200-250 microservices will be there in the system with 10-12 slave nodes.

We tried Prometheus but it looks like maintenance is a big issue. We need to manage scaling, maintaining the storage, and dealing with multiple exporters and Grafana. I felt this itself needs few dedicated resources (at least 2-3 people) to manage. Not sure if I am thinking in the correct direction. Please confirm.

You mentioned Datadog and Sysdig charges per host. Does it charge per slave node?

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Replies (3)
Recommends
DatadogDatadog

Can't say anything to Sysdig. I clearly prefer Datadog as

  • they provide plenty of easy to "switch-on" plugins for various technologies (incl. most of AWS)
  • easy to code (python) agent plugins / api for own metrics
  • brillant dashboarding / alarms with many customization options
  • pricing is OK, there are cheaper options for specific use cases but if you want superior dashboarding / alarms I haven't seen a good competitor (despite your own Prometheus / Grafana / Kibana dog food)

IMHO NewRelic is "promising since years" ;) good ideas but bad integration between their products. Their Dashboard query language is really nice but lacks critical functions like multiple data sets or advanced calculations. Needless to say you get all of that with Datadog.

Need help setting up a monitoring / logging / alarm infrastructure? Send me a message!

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Maik Schröder
Recommends
InstanaInstana

Hi Medeti,

you are right. Building based on your stack something with open source is heavy lifting. A lot of people I know start with such a set-up, but quickly run into frustration as they need to dedicated their best people to build a monitoring which is doing the job in a professional way.

As you are microservice focussed and are looking for 'low implementation and maintenance effort', you might want to have a look at INSTANA, which was built with modern tool stacks in mind. https://www.instana.com/apm-for-microservices/

We have a public sand-box available if you just want to have a look at the product once and of course also a free-trial: https://www.instana.com/getting-started-with-apm/

Let me know if you need anything on top.

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Attila Fulop
Management Advisor at artkonekt · | 2 upvotes · 107.8K views

I have hands on production experience both with New Relic and Datadog. I personally prefer Datadog over NewRelic because of the UI, the Documentation and the overall user/developer experience.

NewRelic however, can do basically the same things as Datadog can, and some of the features like alerting have been present in NewRelic for longer than in Datadog. The cool thing about NewRelic is their last-summer-updated pricing: you no longer pay per host but after data you send towards New Relic. This can be a huge cost saver depending on your particular setup

https://docs.newrelic.com/docs/accounts/accounts-billing/new-relic-one-pricing-billing/new-relic-one-pricing-billing

I'd go for Datadog, but given you have lots of containers I would also make a cost calculation. If the price difference is significant and there's a budget constraint NewRelic might be the better choice.

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Decisions about Crashlytics and New Relic
Attila Fulop

I haven't heard much about Datadog until about a year ago. Ironically, the NewRelic sales person who I had a series of trainings with was trash talking about Datadog a lot. That drew my attention to Datadog and I gave it a try at another client project where we needed log handling, dashboards and alerting.

In 2019, Datadog was already offering log management and from that perspective, it was ahead of NewRelic. Other than that, from my perspective, the two tools are offering a very-very similar set of tools. Therefore I wouldn't say there's a significant difference between the two, the decision is likely a matter of taste. The pricing is also very similar.

The reasons why we chose Datadog over NewRelic were:

  • The presence of log handling feature (since then, logging is GA at NewRelic as well since falls 2019).
  • The setup was easier even though I already had experience with NewRelic, including participation in NewRelic trainings.
  • The UI of Datadog is more compact and my experience is smoother.
  • The NewRelic UI is very fragmented and New Relic One is just increasing this experience for me.
  • The log feature of Datadog is very well designed, I find very useful the tagging logs with services. The log filtering is also very awesome.

Bottom line is that both tools are great and it makes sense to discover both and making the decision based on your use case. In our case, Datadog was the clear winner due to its UI, ease of setup and the awesome logging and alerting features.

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Benoit Larroque
Principal Engineer at Sqreen · | 4 upvotes · 205.7K views

I chose Datadog APM because the much better APM insights it provides (flamegraph, percentiles by default).

The drawbacks of this decision are we had to move our production monitoring to TimescaleDB + Telegraf instead of NR Insight

NewRelic is definitely easier when starting out. Agent is only a lib and doesn't require a daemon

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Pros of Crashlytics
Pros of New Relic
  • 77
    Crash tracking
  • 56
    Mobile exception tracking
  • 53
    Free
  • 37
    Easy deployment
  • 25
    Ios
  • 15
    Great ui
  • 11
    Great reports
  • 10
    Android
  • 8
    Advanced Logging
  • 7
    Monitor Tester Lifecycle
  • 3
    Mac APP and IDE Plugins
  • 3
    Great User Experience
  • 3
    In Real-Time
  • 3
    iOS SDK
  • 3
    Security
  • 2
    Real-time
  • 2
    Crash Reporting
  • 2
    Beta distribution
  • 2
    Mobile Analytics
  • 2
    Best UI
  • 2
    Deep Workflow Integration
  • 2
    Android SDK
  • 2
    The UI is simple and it just works
  • 2
    Light
  • 2
    Seamless
  • 2
    Painless App Distribution
  • 1
    Easy iOS Integration
  • 1
    IOS QA Deploy and tracking
  • 415
    Easy setup
  • 344
    Really powerful
  • 244
    Awesome visualization
  • 194
    Ease of use
  • 151
    Great ui
  • 107
    Free tier
  • 81
    Great tool for insights
  • 66
    Heroku Integration
  • 55
    Market leader
  • 49
    Peace of mind
  • 21
    Push notifications
  • 20
    Email notifications
  • 17
    Heroku Add-on
  • 16
    Error Detection and Alerting
  • 12
    Multiple language support
  • 11
    SQL Analysis
  • 11
    Server Resources Monitoring
  • 9
    Transaction Tracing
  • 8
    Apdex Scores
  • 8
    Azure Add-on
  • 7
    Analysis of CPU, Disk, Memory, and Network
  • 6
    Detailed reports
  • 6
    Performance of External Services
  • 6
    Error Analysis
  • 6
    Application Availability Monitoring and Alerting
  • 6
    Application Response Times
  • 5
    JVM Performance Analyzer (Java)
  • 5
    Most Time Consuming Transactions
  • 4
    Top Database Operations
  • 4
    Easy to use
  • 4
    Browser Transaction Tracing
  • 3
    Application Map
  • 3
    Pagoda Box integration
  • 3
    Custom Dashboards
  • 3
    Weekly Performance Email
  • 2
    Easy visibility
  • 2
    App Speed Index
  • 2
    Easy to setup
  • 1
    Real User Monitoring Analysis and Breakdown
  • 1
    Incident Detection and Alerting
  • 1
    Real User Monitoring Overview
  • 1
    Worst Transactions by User Dissatisfaction
  • 1
    Metric Data Resolution
  • 1
    Metric Data Retention
  • 1
    Team Collaboration Tools
  • 1
    Super Expensive
  • 1
    Time Comparisons
  • 1
    Access to Performance Data API
  • 1
    Background Jobs Transaction Analysis
  • 1
    Free
  • 1
    Best of the best, what more can you ask for
  • 1
    Best monitoring on the market
  • 1
    Rails integration
  • 0
    Exceptions
  • 0
    Ddd

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Cons of Crashlytics
Cons of New Relic
    Be the first to leave a con
    • 19
      Pricing model doesn't suit microservices
    • 10
      UI isn't great
    • 7
      Visualizations aren't very helpful
    • 7
      Expensive
    • 5
      Hard to understand why things in your app are breaking

    Sign up to add or upvote consMake informed product decisions

    What is Crashlytics?

    Instead of just showing you the stack trace, Crashlytics performs deep analysis of each and every thread. We de-prioritize lines that don't matter while highlighting the interesting ones. This makes reading stack traces easier, faster, and far more useful! Crashlytics' intelligent grouping can take 50,000 crashes, distill them down to 20 unique issues, and then tell you which 3 are the most important to fix.

    What is New Relic?

    The world’s best software and DevOps teams rely on New Relic to move faster, make better decisions and create best-in-class digital experiences. If you run software, you need to run New Relic. More than 50% of the Fortune 100 do too.

    Need advice about which tool to choose?Ask the StackShare community!

    What companies use Crashlytics?
    What companies use New Relic?
    See which teams inside your own company are using Crashlytics or New Relic.
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    What tools integrate with Crashlytics?
    What tools integrate with New Relic?

    Sign up to get full access to all the tool integrationsMake informed product decisions

    Blog Posts

    Jul 9 2019 at 7:22PM

    Blue Medora

    DockerPostgreSQLNew Relic+8
    11
    1819
    Jul 2 2019 at 9:34PM

    Segment

    Google AnalyticsAmazon S3New Relic+25
    10
    6008
    GitHubPythonNode.js+47
    52
    69816
    JavaScriptGitHubGit+33
    20
    1769
    GitHubPythonSlack+25
    7
    2926
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