Confluence vs Jira Service Desk

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Confluence

25.9K
18.9K
+ 1
202
Jira Service Desk

243
159
+ 1
1
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Pros of Confluence
Pros of Jira Service Desk
  • 94
    Wiki search power
  • 62
    WYSIWYG editor
  • 43
    Full featured, works well with embedded docs
  • 3
    Expensive licenses
  • 1
    Integration with Jira and Confluence

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Cons of Confluence
Cons of Jira Service Desk
  • 3
    Expensive license
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    What is Confluence?

    Capture the knowledge that's too often lost in email inboxes and shared network drives in Confluence instead – where it's easy to find, use, and update.

    What is Jira Service Desk?

    It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.

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    What companies use Confluence?
    What companies use Jira Service Desk?
    See which teams inside your own company are using Confluence or Jira Service Desk.
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    What tools integrate with Confluence?
    What tools integrate with Jira Service Desk?

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    Blog Posts

    What are some alternatives to Confluence and Jira Service Desk?
    GitLab
    GitLab offers git repository management, code reviews, issue tracking, activity feeds and wikis. Enterprises install GitLab on-premise and connect it with LDAP and Active Directory servers for secure authentication and authorization. A single GitLab server can handle more than 25,000 users but it is also possible to create a high availability setup with multiple active servers.
    Jira
    Jira's secret sauce is the way it simplifies the complexities of software development into manageable units of work. Jira comes out-of-the-box with everything agile teams need to ship value to customers faster.
    Microsoft SharePoint
    It empowers teamwork with dynamic and productive team sites for every project team, department, and division. Share and manage content, knowledge, and applications to empower teamwork, quickly find information, and seamlessly collaborate across the organization.
    Basecamp
    Basecamp is a project management and group collaboration tool. The tool includes features for schedules, tasks, files, and messages.
    Slack
    Imagine all your team communication in one place, instantly searchable, available wherever you go. That’s Slack. All your messages. All your files. And everything from Twitter, Dropbox, Google Docs, Asana, Trello, GitHub and dozens of other services. All together.
    See all alternatives