Confluence vs Jira Service Desk
Overview
Detailed Comparison
Capture the knowledge that's too often lost in email inboxes and shared network drives in Confluence instead – where it's easy to find, use, and update. | It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place. |
Spaces;Pages;Editor;Macros;Tasks;Attachments;Notifications;Search;Mobile;JIRA Integration;Installation;Customize;Personal;Security | Request Management; Incident Management; Problem Management; Change Management; Asset Management; Configuration Management; Knowledge Management |
Statistics | |
Stacks 26.8K | Stacks 254 |
Followers 19.5K | Followers 163 |
Votes 202 | Votes 1 |
Pros & Cons | |
Pros
Cons
| Pros
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Integrations | |
| No integrations available | |
What are some alternatives to Confluence, Jira Service Desk?
Trello
Trello is a collaboration tool that organizes your projects into boards. In one glance, Trello tells you what's being worked on, who's working on what, and where something is in a process.
Asana
Asana is the easiest way for teams to track their work. From tasks and projects to conversations and dashboards, Asana enables teams to move work from start to finish--and get results. Available at asana.com and on iOS & Android.
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
Azure DevOps
Azure DevOps provides unlimited private Git hosting, cloud build for continuous integration, agile planning, and release management for continuous delivery to the cloud and on-premises. Includes broad IDE support.
Basecamp
Basecamp is a project management and group collaboration tool. The tool includes features for schedules, tasks, files, and messages.
UserVoice
UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
Redmine
Redmine is a flexible project management web application. Written using the Ruby on Rails framework, it is cross-platform and cross-database.
Taskulu
Taskulu is a collaborative project planning service. It combines task management, real-time chat and time tracking into a single interface.
Notion
A new tool that blends your everyday work apps into one. It's a unified and collaborative workspace for you and your team
Help Scout
With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
