Overview

WalkMe

Stacks24

Followers72

Votes0

Whatfix

Stacks14

Followers22

Votes0

WalkMe vs Whatfix: What are the differences?

Introduction:

WalkMe and Whatfix are two popular digital adoption platforms that help businesses optimize user experience and increase user engagement on their websites or software applications. While both tools offer similar features, there are some key differences that set them apart from each other.

Integration capabilities: WalkMe provides seamless integration with a wide range of software applications and platforms, including Salesforce, WordPress, and JIRA. It offers pre-built connectors and APIs, making it easy for businesses to integrate WalkMe into their existing ecosystems. On the other hand, Whatfix has limited integration capabilities and may require manual setup for specific platforms, resulting in a longer implementation process.
User interface: WalkMe offers an intuitive and user-friendly interface, allowing users to create interactive on-screen walkthroughs, tooltips, and pop-ups without any coding knowledge. Its drag-and-drop editor simplifies the process of designing and customizing user guidance. In contrast, Whatfix has a steeper learning curve due to its more technical interface, requiring some level of coding skills to create effective interactive guides.
Advanced analytics: WalkMe provides comprehensive analytics and reporting capabilities, allowing businesses to track user behavior, monitor engagement levels, and measure the impact of their digital adoption strategies. Its analytics dashboard offers detailed insights into user activity, enabling businesses to make data-driven decisions. Whatfix, on the other hand, offers basic analytics features, with limited reporting options, making it less suitable for businesses that require in-depth analytics.
Personalization and segmentation: WalkMe enables businesses to personalize user experiences by delivering targeted guidance based on user attributes, such as role, location, or behavior. It also offers advanced segmentation capabilities, allowing businesses to create customized user journeys and deliver contextual messages. Whatfix, however, has limited personalization and segmentation options, which may hinder businesses looking for more tailored and personalized experiences for their users.
Support for multiple languages: WalkMe supports a wide range of languages, allowing businesses to create content and guidance in different languages to cater to their global user base. It provides built-in translation features and a language selection option for end-users. Whatfix, on the other hand, has limited multilingual support, which may pose challenges for businesses operating in diverse linguistic environments.
Implementation and onboarding assistance: WalkMe offers comprehensive implementation support, with dedicated onboarding assistance and professional services to help businesses get started quickly. Its customer success team provides training, best practice guidance, and ongoing support for a seamless adoption process. Whatfix, on the other hand, provides limited implementation support, with less extensive onboarding assistance, which may require businesses to invest more time and resources into the initial setup.

In summary, WalkMe offers stronger integration capabilities, a more user-friendly interface, advanced analytics, better personalization and segmentation options, enhanced multilingual support, and comprehensive implementation and onboarding assistance compared to Whatfix.

Detailed Comparison

WalkMe	Whatfix
WalkMe enables website owners and app developers to easily create multiple interactive on-screen Walk-Thru’s that help users to quickly and easily complete even the most complex tasks.	It is a leading digital adoption platform that helps companies provide intuitive onboarding, and effective training and support. Its contextual and personalized in-app content drives-up user productivity and engagement.
Using WalkMe's advanced Editor, you can create Walk-Thrus within minutes, without any technical knowledge, all by using a simple point-and-click interface.;WalkMe supports all major browsers.;Welcome Screen- Customize your welcome screen to greet your user to your Walk-Thru;Auto Start- Automatically play your Walk-Thru upon site entrance;Redirect- Redirect your user’s browser to any URL in your website;Skip First Step- Guide users directly to your second step, instantly;Branched Walk-Thrus- Using the branching option, WalkMe allows you to create branched Walk-Thrus that can cover any possible business process.;Customized Balloons and Player;Create your Walk-Thrus in numerous languages;Full API- WalkMe delivers a full API, which allows you to utilize your imagination. Play your Walk-Thrus using your own buttons or links.;Balloon Position- Set your instruction balloons for your Walk-Thru in different locations on the website.;Timing Options- Customize the amount of time you would like to delay and display your step during the Walk-Thru playback.;Skippable- Allow your users to skip steps without harming the Walk-Thru process.;Advanced Settings- Set your Walk-Thru to seek out specific UI elements associated with a specific step according to specific parameters.;Step Triggers- In order to support any possible business process, the WalkMe Editor delivers a set of step triggers, which allows you to specify when a step is finished and when it is time to advance to the next step.;Analytics- WalkMe allows you to track your Walk-Thru statistics with its Analytics platform	In-App Digital Guidance; User Enablement; 24/7 Self-Service; Alerts and Announcements; Analytics and Feedback; Management and Customization
Statistics
Stacks 24	Stacks 14
Followers 72	Followers 22
Votes 0	Votes 0
Integrations
No integrations available	Zendesk Google Analytics FreshDesk Google Tag Manager ServiceNow.com Desk.com

What are some alternatives to WalkMe, Whatfix?

Pendo

Use Pendo to create more engaging products. With absolutely no coding, understand everything your customers do in your product and use in-app messages to increase engagement.

Appcues

Improve customer engagement by creating in-app experiences for user onboarding, feature activation & more without bugging your dev team.

Inline Manual

It is an online tool, making it easy for everyone to create, update and re-use inline tutorials/walkthroughs/documentation. This tool allows users to create and edit documentation.

Userlane

Userlane leads every user through all processes and shows them step-by-step where to click within the software in real-time, just as a GPS navigation system in cars advises drivers how to optimally reach any destination turn-by-turn.

AppLearn

It is a digital adoption platform that helps enterprises improve data quality and productivity in key systems, including your HCM, ERP, CRM, and beyond.

Frigade

It helps product and engineering teams quickly build in-app experiences like getting started checklists, product tours, account upsells, and NPS surveys. Basically all the little things that can help boost your product's activation and retention rates, but that you don't really want to spend the time building from scratch.