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Sinch vs Twilio: What are the differences?

Sinch and Twilio are both communication platform as a service (CPaaS) providers, offering APIs for integrating voice, video, and messaging functionality into applications. Let's explore the key differences between them.

  1. Pricing Model: Sinch offers a flexible pricing model where you pay only for the services you use, allowing you to scale without any upfront commitments or hidden fees. In contrast, Twilio follows a usage-based pricing model, charging you based on the number of minutes, messages, and phone numbers you use, which may be cost-effective for smaller applications but can become more expensive as your requirements grow.

  2. Voice and Video Quality: Sinch is renowned for its high-quality voice and video calling capabilities, providing crystal-clear communication experiences to users. On the other hand, although Twilio also offers voice and video services, some users have reported occasional issues with call quality, such as audio delays or choppy video streams.

  3. Global Coverage and Reach: Sinch has a robust global network infrastructure that ensures wide-reaching coverage, enabling businesses to connect with customers worldwide effortlessly. Twilio also has a global presence, but Sinch operates in more countries and offers voice services in a larger number of regions, making it suitable for businesses with international operations.

  4. Messaging Capabilities: Both Sinch and Twilio provide reliable messaging capabilities, allowing you to send SMS and MMS messages. However, Sinch offers additional features such as dynamic templates, rich media messaging (RMM), and conversational messaging, providing more advanced options for engaging with users and creating interactive experiences.

  5. Support for SDKs: While both Sinch and Twilio offer software development kits (SDKs) for various programming languages and platforms, Sinch provides more extensive SDK support, including Android, iOS, JavaScript, .NET, and even Unity game development. This broader range of SDKs allows developers to integrate Sinch's services seamlessly into their applications across different environments.

  6. Customer Support and SLAs: Sinch is known for providing excellent customer support, rapid response times, and service level agreements (SLAs) that guarantee high availability and reliability. Twilio also offers customer support, but some users have expressed dissatisfaction with response times and the lack of dedicated account management for smaller businesses.

In summary, Sinch offers a wide range of communication features, including SMS, voice calling, and video calling, with a focus on global reach and scalability. Twilio, on the other hand, is known for its developer-friendly APIs and extensive documentation, making it a popular choice for businesses of all sizes looking to enhance their communication capabilities.

Advice on Sinch and Twilio
Needs advice
on
MessageBirdMessageBird
and
TwilioTwilio

Hey! We need an omnichannel inbox that's housed within Salesforce Sales Cloud that makes it super easy for our reps to respond to inbound communication (needs: clean inbox, provides historical context, etc.). We're a high-volume call center, and we get a ton of incoming SMS and email every day. We'd love a solution that lets us view all of that in one place — ideally Salesforce, as that's where our reps work, and we want to avoid needing them to switch between windows. Thanks!

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Replies (2)
Recommends

if the inbound SMS are sales rep specific you could potentially have twilio fwd that msg to a google voice phone number which will in turn put an email in their inbox (so they're looking at 1 inbox instead of multiple places) Just an idea. Probably way off in left field compared to what you're thinking and I also invision. I'm not all familiar with MessageBird nor am I at all familiar w/ your data flow / business process. Would be happy to help brainstorm anytime! 10+ years experience on the sfdc platform

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Ryan Hitchler
CEO & Co-founder at Centro · | 1 upvotes · 108.6K views
Recommends
on
TwilioTwilio
at

Check out Centro. We built this to solve this exact problem! We used tools like Twilio but wrapped it up in a application that runs on Slack.

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Dainis Duļbinskis
Marketing project manager at Colortime · | 2 upvotes · 115.4K views
Needs advice
on
PlivoPlivo
and
TwilioTwilio

Hello! We need to integrate an SMS gateway into our app for user phone verification. As we are just starting, we are searching for the most affordable/best price/performance option for SMS gateway to verify client phone numbers with the code, maybe you can suggest something between those two or maybe something else. We are planning to do business in Europe

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Replies (4)
Recommends
on
NexmoNexmo

Twilio is the leader. Strong API, excellent documentation and reliable service. I suggest Nexmo since their API has smaller learning curve, offering better prices and also reliable solution. Also Nexmo offers more call per sec. 3 vs 2 and 2, out of the box. Good luck

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Recommends
on
TwilioTwilio
at

Twilio documentation is very good and as a platform it just works. It's robust and reliable. We road-tested plivo and it wasn't anywhere near in terms of docs or support. In fact their support was terrible at replying to us. 48 hours to answer basic questions.

That's said, were also using sendgrid by twilio and that's not been pleasant . Their email builder appears to be react based but written by a team who don't understand react very well. That's a nightmare as yet

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Recommends
on
TwilioTwilio

Twilio might be not cheapest, but they have awesome documentation (a lot of examples), easy to use API and libraries. I think it's a very good product to start. If the bill will become too heavy, you can shop around for economical options.

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Andrew Voirol
Founder at The Social Diner · | 1 upvotes · 115K views
Recommends
on
PlivoPlivo

stackshare doesn't seem to have this in the stack list yet, but in my experience Twillio is attractive. It's good for basics, their acquisition of SendGrid gives them a bit more market share.. They are stronger at marketing to those that benefit them. That said from my understanding SendGrid leases the networks, channels, and lines. While their interface is friendly, their pricing suited for lower volume, you want to look at what they are using via an API, a contract, etc. Is it a more friend UI to a combination of others. What redunancies do to they have, try their support. It's not that Twillio is bad, it's about the volume, the use case, the liabiitlies you might have to your end-users if Twillio isn't the right choice. Another option is Bandwidth. You ask for affordable, Twillio is an option, but front end costs v/s the costs of support you'll need to consider. Bandwidth has more reliability but requires more engineering and more skillset. Another option that is worth considering, not the most affordable, but https://www.zipwhip.com/ have perhaps options that might be higher and the cost is relative. Wight costs, of support costs of integration, cost of scale, costs of a volume..

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Pros of Sinch
Pros of Twilio
  • 9
    Super smooth SDK
  • 8
    Easy setup
  • 6
    Cross-platform (iOS, Android, Web)
  • 5
    Super voice quality
  • 4
    Great support
  • 148
    Powerful, simple, and well documented api
  • 88
    RESTful API
  • 66
    Clear pricing
  • 61
    Great sms services
  • 58
    Low cost of entry
  • 29
    Global SMS Gateway
  • 14
    Good value
  • 12
    Cloud IVR
  • 11
    Simple
  • 11
    Extremely simple to integrate with rails
  • 6
    Great for startups
  • 5
    SMS
  • 3
    Great developer program
  • 3
    Hassle free
  • 2
    Text me the app pages
  • 1
    New Features constantly rolling out
  • 1
    Many deployment options, from build from scratch to buy
  • 1
    Easy integration
  • 1
    Two factor authentication

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Cons of Sinch
Cons of Twilio
  • 2
    Crashed in ios when make connection in vedio calling
  • 4
    Predictable pricing
  • 2
    Expensive

Sign up to add or upvote consMake informed product decisions

What is Sinch?

Sinch makes it easy for developers to add voice, messaging and SMS to their apps with just a few lines of code. Enrich your apps with communications that your users will love.

What is Twilio?

Twilio offers developers a powerful API for phone services to make and receive phone calls, and send and receive text messages. Their product allows programmers to more easily integrate various communication methods into their software and programs.

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Jul 2 2019 at 9:34PM

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