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OneSignal vs SendBird: What are the differences?


OneSignal and SendBird are popular communication platforms known for their unique features and functionalities. Understanding the key differences between them can help businesses make an informed decision regarding which platform to choose for their communication needs.

  1. Messaging Features: OneSignal primarily focuses on push notifications, in-app messaging, and email notifications, whereas SendBird specializes in real-time messaging, chat, and video calling functionalities. While OneSignal is suitable for businesses looking to engage with users through notifications, SendBird is ideal for applications requiring seamless in-app communication.

  2. Customization Options: SendBird offers extensive customization options, allowing developers to tailor the user interface, chat themes, and layout according to their brand's identity. On the other hand, OneSignal provides limited customization features focused on notification content and timing. Businesses seeking a highly tailored user experience may prefer SendBird over OneSignal.

  3. Scalability and Complexity: SendBird is designed to handle complex and scalable communication requirements, making it a preferred choice for enterprise-level applications with a large user base. In contrast, OneSignal is more straightforward and user-friendly, catering to small to medium-sized businesses looking for a simple messaging solution without the need for extensive customization or scalability.

  4. Integration Capabilities: OneSignal offers seamless integration with various platforms, including websites, mobile apps, and customer relationship management systems. SendBird, on the other hand, provides robust SDKs for easy integration with iOS, Android, and web applications, making it a versatile choice for developers seeking comprehensive integration capabilities.

  5. Security and Compliance: SendBird prioritizes security and compliance with industry standards, offering end-to-end encryption and GDPR compliance features for ensuring data protection and privacy. OneSignal also focuses on data security but may have limited advanced security features compared to SendBird, making it ideal for businesses with less stringent security requirements.

  6. Support and Documentation: SendBird provides comprehensive documentation, developer resources, and dedicated support channels for assisting developers in implementing and troubleshooting communication features. OneSignal offers a knowledge base and community forums for self-help but may have limited personalized support options compared to SendBird. Businesses requiring extensive support and guidance may benefit from SendBird's robust support infrastructure.

In Summary, OneSignal and SendBird offer unique communication features tailored to different business needs, with OneSignal focusing on notifications and simple messaging, while SendBird specializes in real-time chat and video communication with advanced customization and scalability options. Businesses should evaluate their specific requirements to choose the platform that best aligns with their communication goals.

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Pros of OneSignal
Pros of SendBird
  • 28
    Free of cost
  • 22
    More parametrable
  • 17
    Simple and Easy To Use. Well Documented :)
  • 13
    Device to device
  • 12
  • 9
    Many Platforms
  • 9
    Great support
  • 8
  • 4
    Flexibility in working with web, android and iOS
  • 4
    Phonegap / Cordova / Ionic starters
  • 1
  • 13
    Active support is impressive. (Support for private deve
  • 10
    Pre-built UI for major platforms
  • 10
    Easy to use
  • 8
    Migration API for customers using other chat services
  • 7
    Scalability is awesome
  • 7
    First chat SDK officially supports Xamarin
  • 5
    Because my product guy told me to
  • 5
    Unlimited number of users in public chat
  • 5
    Cool product
  • 4
    Flexible message format ex) json, xml
  • 2
    Out of the box api and features
  • 2
    Intuitive and feature-packed

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Cons of OneSignal
Cons of SendBird
    Be the first to leave a con
    • 2
      Policy on concurrent users leads to overages and overch
    • 2
      Prices ramp up exponentially

    Sign up to add or upvote consMake informed product decisions

    What is OneSignal?

    OneSignal is a high volume push notification service for websites and mobile applications. OneSignal supports all major native and mobile platforms by providing dedicated SDKs for each platform, a RESTful server API, and a dashboard.

    What is SendBird?

    SendBird is a Messaging SDK, Chat API, and fully managed chat infrastructure for your mobile apps and websites. Embeddable chat for iOS, Android, JavaScript, Unity, .NET.

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    What companies use OneSignal?
    What companies use SendBird?
    See which teams inside your own company are using OneSignal or SendBird.
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    What tools integrate with OneSignal?
    What tools integrate with SendBird?

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    Blog Posts

    Nov 20 2019 at 3:38AM


    What are some alternatives to OneSignal and SendBird?
    Free unlimited cross platform push notifications! iOS, Android, Windows Phone, Phonegap, Unity, Marmalade, Adobe Air - we support them all! Easy integration, open-source SDK.
    Firebase is a cloud service designed to power real-time, collaborative applications. Simply add the Firebase library to your application to gain access to a shared data structure; any changes you make to that data are automatically synchronized with the Firebase cloud and with other clients within milliseconds.
    Pusher is the category leader in delightful APIs for app developers building communication and collaboration features.
    Firebase Cloud Messaging
    It is a cross-platform messaging solution that lets you reliably deliver messages at no cost. You can notify a client app that new email or other data is available to sync. You can send notification messages to drive user re-engagement and retention. For use cases such as instant messaging, a message can transfer a payload of up to 4KB to a client app.
    Twilio offers developers a powerful API for phone services to make and receive phone calls, and send and receive text messages. Their product allows programmers to more easily integrate various communication methods into their software and programs.
    See all alternatives