Need advice about which tool to choose?Ask the StackShare community!

Nexmo

184
343
+ 1
56
Twilio

11.1K
8.6K
+ 1
521
Add tool

Nexmo vs Twilio: What are the differences?

Introduction:

In this article, we will discuss the key differences between Nexmo and Twilio, two popular cloud communications platforms. Both platforms offer a wide range of tools and APIs for SMS, voice, and video communication, but they differ in certain aspects that can affect your choice depending on your specific requirements.

  1. Pricing Model: Nexmo and Twilio have different pricing models. Nexmo primarily focuses on pay-as-you-go pricing, where you are charged based on the number of messages or calls you make. On the other hand, Twilio offers both pay-as-you-go and volume-based pricing options, allowing you to choose the one that suits your business needs and usage patterns.

  2. Global Coverage: Nexmo and Twilio have varying degrees of global coverage. Twilio offers a wide global footprint, covering a large number of countries and supporting a multitude of phone numbers. Nexmo also has global coverage but may have limitations in certain regions or with specific features. Therefore, it is essential to check the availability of your desired features and regions before making a decision.

  3. Authentication and Security: Nexmo and Twilio have different approaches to authentication and security. Twilio provides Two-Factor Authentication (2FA) as a built-in feature, ensuring an additional layer of security for your applications. Nexmo, on the other hand, offers applications such as Verify for phone number verification, allowing you to authenticate users securely.

  4. Integration and Partnerships: Both Nexmo and Twilio offer various integrations and partnerships, but they differ in the range and depth of their ecosystem. Twilio has built a robust partner network and integrates well with popular development tools, CRM systems, and cloud platforms. Nexmo also offers a good range of integrations but may have fewer options compared to Twilio. If you have existing systems or specific integration requirements, it is important to consider their compatibility.

  5. Developer Experience and Documentation: Nexmo and Twilio provide comprehensive documentation and resources for developers, but their approach to developer experience may differ. Twilio has a well-established reputation for developer-friendly APIs, an extensive library of code samples, and comprehensive documentation. Nexmo also offers excellent developer resources, but it may have a relatively smaller community and documentation compared to Twilio.

  6. Additional Platform Services: Apart from their core messaging and calling services, Nexmo and Twilio offer additional platform services that can further enhance your communication capabilities. Twilio provides services like TaskRouter for building intelligent routing systems, Flex for customizable contact center solutions, and Programmable Wireless for IoT connectivity. Nexmo offers services like Voice API for real-time voice communication and Conversation API for building multi-channel conversations. Depending on your requirements, these additional services can be a differentiating factor in choosing between the two platforms.

In summary, Nexmo and Twilio differ in their pricing models, global coverage, authentication and security approaches, integration and partnerships, developer experience, and additional platform services. Understanding these differences will help you make an informed decision based on your specific needs and priorities.

Advice on Nexmo and Twilio
Needs advice
on
AgoraAgoraAmazon ChimeAmazon Chime
and
TwilioTwilio

I am doing some research on WebRTC and would really appreciate speaking to anyone who has recently completed an integration or has a project currently under way. Hoping to gain feedback about tools used, what you liked, or didn't like, and anything perspective you might be willing to share about your overall project experience as it relates to integrating interactive, live-streaming content and audience engagement

See more
Replies (1)
Stephen Gheysens
Lead Solutions Engineer at Inscribe · | 7 upvotes · 5.5K views
Recommends
on
TwilioTwilio

I'm a bit biased, but I've always had fantastic experiences building with Twilio's tools and documentation. Years before joining Twilio, I started my own company with Twilio Video being a core component (it was a platform for online coaching), and as a one-dev-shop, I couldn't believe how easy it was. I now work here and get to help customer build quickly and effectively with these tools.

Some of the features I love include Video Insights for monitoring/debugging room and client device performance in aggregate or per session, the Compositions API for programmatically processing & exporting recordings in different formats, complementary products like Twilio Live that let you easily scale broadcast or livestream-style video experiences, the ability to store recordings directly to S3, and the integrated DataTrack API for exchanging & syncing data between participants.

See more
Needs advice
on
AgoraAgoraawsaws
and
TwilioTwilio

Hello,

My app will be a live streaming app (like tango, BigoLive) An app developer asked me to choose a tech stack and a team. expected auditions from (Bahrain-KSA-UAE-Kuwait-Oman)

200 (broadcaster) at a time (minimum) (for 12 hours a day);10K watching the 200 (like 50 to 500) each live.

What servers are the best to use and give smooth high quality like Bigolive? For live streaming, and texting, and everything.

Which one is the best combination for my app? (Firebase, AWS, Twilio. Agora)

Thanks

See more
Needs advice
on
MessageBirdMessageBird
and
TwilioTwilio

Hey! We need an omnichannel inbox that's housed within Salesforce Sales Cloud that makes it super easy for our reps to respond to inbound communication (needs: clean inbox, provides historical context, etc.). We're a high-volume call center, and we get a ton of incoming SMS and email every day. We'd love a solution that lets us view all of that in one place — ideally Salesforce, as that's where our reps work, and we want to avoid needing them to switch between windows. Thanks!

See more
Replies (2)
Recommends

if the inbound SMS are sales rep specific you could potentially have twilio fwd that msg to a google voice phone number which will in turn put an email in their inbox (so they're looking at 1 inbox instead of multiple places) Just an idea. Probably way off in left field compared to what you're thinking and I also invision. I'm not all familiar with MessageBird nor am I at all familiar w/ your data flow / business process. Would be happy to help brainstorm anytime! 10+ years experience on the sfdc platform

See more
Ryan Hitchler
CEO & Co-founder at Centro · | 1 upvotes · 110.7K views
Recommends
on
TwilioTwilio
at

Check out Centro. We built this to solve this exact problem! We used tools like Twilio but wrapped it up in a application that runs on Slack.

See more
Dainis Duļbinskis
Marketing project manager at Colortime · | 2 upvotes · 117.4K views
Needs advice
on
PlivoPlivo
and
TwilioTwilio

Hello! We need to integrate an SMS gateway into our app for user phone verification. As we are just starting, we are searching for the most affordable/best price/performance option for SMS gateway to verify client phone numbers with the code, maybe you can suggest something between those two or maybe something else. We are planning to do business in Europe

See more
Replies (4)
Recommends
on
NexmoNexmo

Twilio is the leader. Strong API, excellent documentation and reliable service. I suggest Nexmo since their API has smaller learning curve, offering better prices and also reliable solution. Also Nexmo offers more call per sec. 3 vs 2 and 2, out of the box. Good luck

See more
Recommends
on
TwilioTwilio
at

Twilio documentation is very good and as a platform it just works. It's robust and reliable. We road-tested plivo and it wasn't anywhere near in terms of docs or support. In fact their support was terrible at replying to us. 48 hours to answer basic questions.

That's said, were also using sendgrid by twilio and that's not been pleasant . Their email builder appears to be react based but written by a team who don't understand react very well. That's a nightmare as yet

See more
Recommends
on
TwilioTwilio

Twilio might be not cheapest, but they have awesome documentation (a lot of examples), easy to use API and libraries. I think it's a very good product to start. If the bill will become too heavy, you can shop around for economical options.

See more
Andrew Voirol
Founder at The Social Diner · | 1 upvotes · 117K views
Recommends
on
PlivoPlivo

stackshare doesn't seem to have this in the stack list yet, but in my experience Twillio is attractive. It's good for basics, their acquisition of SendGrid gives them a bit more market share.. They are stronger at marketing to those that benefit them. That said from my understanding SendGrid leases the networks, channels, and lines. While their interface is friendly, their pricing suited for lower volume, you want to look at what they are using via an API, a contract, etc. Is it a more friend UI to a combination of others. What redunancies do to they have, try their support. It's not that Twillio is bad, it's about the volume, the use case, the liabiitlies you might have to your end-users if Twillio isn't the right choice. Another option is Bandwidth. You ask for affordable, Twillio is an option, but front end costs v/s the costs of support you'll need to consider. Bandwidth has more reliability but requires more engineering and more skillset. Another option that is worth considering, not the most affordable, but https://www.zipwhip.com/ have perhaps options that might be higher and the cost is relative. Wight costs, of support costs of integration, cost of scale, costs of a volume..

See more
Get Advice from developers at your company using StackShare Enterprise. Sign up for StackShare Enterprise.
Learn More