Nexmo vs Plivo vs Twilio

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Nexmo

180
341
+ 1
56
Plivo

74
154
+ 1
21
Twilio

10.7K
8.3K
+ 1
520
Advice on Nexmo, Plivo, and Twilio
Needs advice
on
AgoraAgoraAmazon ChimeAmazon Chime
and
TwilioTwilio

I am doing some research on WebRTC and would really appreciate speaking to anyone who has recently completed an integration or has a project currently under way. Hoping to gain feedback about tools used, what you liked, or didn't like, and anything perspective you might be willing to share about your overall project experience as it relates to integrating interactive, live-streaming content and audience engagement

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Replies (1)
Stephen Gheysens
Lead Solutions Engineer at Inscribe · | 7 upvotes · 3.8K views
Recommends
on
TwilioTwilio

I'm a bit biased, but I've always had fantastic experiences building with Twilio's tools and documentation. Years before joining Twilio, I started my own company with Twilio Video being a core component (it was a platform for online coaching), and as a one-dev-shop, I couldn't believe how easy it was. I now work here and get to help customer build quickly and effectively with these tools.

Some of the features I love include Video Insights for monitoring/debugging room and client device performance in aggregate or per session, the Compositions API for programmatically processing & exporting recordings in different formats, complementary products like Twilio Live that let you easily scale broadcast or livestream-style video experiences, the ability to store recordings directly to S3, and the integrated DataTrack API for exchanging & syncing data between participants.

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Needs advice
on
AgoraAgoraawsaws
and
TwilioTwilio

Hello,

My app will be a live streaming app (like tango, BigoLive) An app developer asked me to choose a tech stack and a team. expected auditions from (Bahrain-KSA-UAE-Kuwait-Oman)

200 (broadcaster) at a time (minimum) (for 12 hours a day);10K watching the 200 (like 50 to 500) each live.

What servers are the best to use and give smooth high quality like Bigolive? For live streaming, and texting, and everything.

Which one is the best combination for my app? (Firebase, AWS, Twilio. Agora)

Thanks

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Needs advice
on
MessageBirdMessageBird
and
TwilioTwilio

Hey! We need an omnichannel inbox that's housed within Salesforce Sales Cloud that makes it super easy for our reps to respond to inbound communication (needs: clean inbox, provides historical context, etc.). We're a high-volume call center, and we get a ton of incoming SMS and email every day. We'd love a solution that lets us view all of that in one place — ideally Salesforce, as that's where our reps work, and we want to avoid needing them to switch between windows. Thanks!

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Replies (2)
Recommends

if the inbound SMS are sales rep specific you could potentially have twilio fwd that msg to a google voice phone number which will in turn put an email in their inbox (so they're looking at 1 inbox instead of multiple places) Just an idea. Probably way off in left field compared to what you're thinking and I also invision. I'm not all familiar with MessageBird nor am I at all familiar w/ your data flow / business process. Would be happy to help brainstorm anytime! 10+ years experience on the sfdc platform

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Ryan Hitchler
CEO & Co-founder at Centro · | 1 upvotes · 99.6K views
Recommends
on
TwilioTwilio
at

Check out Centro. We built this to solve this exact problem! We used tools like Twilio but wrapped it up in a application that runs on Slack.

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Dainis Duļbinskis
Marketing project manager at Colortime · | 2 upvotes · 106.7K views
Needs advice
on
PlivoPlivo
and
TwilioTwilio

Hello! We need to integrate an SMS gateway into our app for user phone verification. As we are just starting, we are searching for the most affordable/best price/performance option for SMS gateway to verify client phone numbers with the code, maybe you can suggest something between those two or maybe something else. We are planning to do business in Europe

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Replies (4)
Recommends
on
NexmoNexmo

Twilio is the leader. Strong API, excellent documentation and reliable service. I suggest Nexmo since their API has smaller learning curve, offering better prices and also reliable solution. Also Nexmo offers more call per sec. 3 vs 2 and 2, out of the box. Good luck

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Recommends
on
TwilioTwilio

Twilio might be not cheapest, but they have awesome documentation (a lot of examples), easy to use API and libraries. I think it's a very good product to start. If the bill will become too heavy, you can shop around for economical options.

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Recommends
on
TwilioTwilio
at

Twilio documentation is very good and as a platform it just works. It's robust and reliable. We road-tested plivo and it wasn't anywhere near in terms of docs or support. In fact their support was terrible at replying to us. 48 hours to answer basic questions.

That's said, were also using sendgrid by twilio and that's not been pleasant . Their email builder appears to be react based but written by a team who don't understand react very well. That's a nightmare as yet

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Andrew Voirol
Founder at The Social Diner · | 1 upvotes · 106.2K views
Recommends
on
PlivoPlivo

stackshare doesn't seem to have this in the stack list yet, but in my experience Twillio is attractive. It's good for basics, their acquisition of SendGrid gives them a bit more market share.. They are stronger at marketing to those that benefit them. That said from my understanding SendGrid leases the networks, channels, and lines. While their interface is friendly, their pricing suited for lower volume, you want to look at what they are using via an API, a contract, etc. Is it a more friend UI to a combination of others. What redunancies do to they have, try their support. It's not that Twillio is bad, it's about the volume, the use case, the liabiitlies you might have to your end-users if Twillio isn't the right choice. Another option is Bandwidth. You ask for affordable, Twillio is an option, but front end costs v/s the costs of support you'll need to consider. Bandwidth has more reliability but requires more engineering and more skillset. Another option that is worth considering, not the most affordable, but https://www.zipwhip.com/ have perhaps options that might be higher and the cost is relative. Wight costs, of support costs of integration, cost of scale, costs of a volume..

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Pros of Nexmo
Pros of Plivo
Pros of Twilio
  • 18
    For outbound and inbound SMS
  • 13
    Cheap
  • 10
    Simple REST API
  • 4
    Most reliable global communication vendor w/simple APIs
  • 4
    Broad coverage
  • 2
    Excellent support team
  • 2
    Implement inbound SMS
  • 2
    Super fast and easy to use
  • 1
    Cheap short-code SMS
  • 8
    SMS gateway
  • 6
    Pricing
  • 3
    Voice API service
  • 2
    24/7 Support
  • 2
    Trial account with positive balance
  • 147
    Powerful, simple, and well documented api
  • 88
    RESTful API
  • 66
    Clear pricing
  • 61
    Great sms services
  • 58
    Low cost of entry
  • 29
    Global SMS Gateway
  • 14
    Good value
  • 12
    Cloud IVR
  • 11
    Simple
  • 11
    Extremely simple to integrate with rails
  • 6
    Great for startups
  • 5
    SMS
  • 3
    Great developer program
  • 3
    Hassle free
  • 2
    Text me the app pages
  • 1
    New Features constantly rolling out
  • 1
    Many deployment options, from build from scratch to buy
  • 1
    Easy integration
  • 1
    Two factor authentication

Sign up to add or upvote prosMake informed product decisions

Cons of Nexmo
Cons of Plivo
Cons of Twilio
    Be the first to leave a con
      Be the first to leave a con
      • 4
        Predictable pricing
      • 2
        Expensive

      Sign up to add or upvote consMake informed product decisions

      What is Nexmo?

      Nexmo connects your apps directly to carriers around the world. Integrate SMS and Voice messages using one simple API. Use Nexmo Verity to register users, verify transactions, and implement two factor authentication.

      What is Plivo?

      Plivo provides basic building block APIs in the form of Plivo XML and HTTP API, to create telephony apps, so developers can completely do away with learning the nitty-gritty of the telephony plumbing.

      What is Twilio?

      Twilio offers developers a powerful API for phone services to make and receive phone calls, and send and receive text messages. Their product allows programmers to more easily integrate various communication methods into their software and programs.

      Need advice about which tool to choose?Ask the StackShare community!

      What companies use Nexmo?
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      What companies use Twilio?

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      What tools integrate with Plivo?
      What tools integrate with Twilio?

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      Blog Posts

      Jul 2 2019 at 9:34PM

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      What are some alternatives to Nexmo, Plivo, and Twilio?
      Bandwidth
      A Communications Platform as a Service company offering a full suite of voice, messaging, and 9-1-1 APIs, all built atop the company's own all-IP voice network.
      Infobip
      It is a global leader in omnichannel engagement. We help our clients and partners overcome the complexity of consumer communications & grow their business.
      Clickatell
      It gives powers to chat commerce by helping you reach and engage customers through SMS, WhatsApp and other social channels.
      MessageBird
      At MessageBird we believe that communicating with a business should feel as natural as communicating with a friend. That's why our SMS, Voice and Conversations APIs continue to revolutionize company-customer interactions.
      Sinch
      Sinch makes it easy for developers to add voice, messaging and SMS to their apps with just a few lines of code. Enrich your apps with communications that your users will love.
      See all alternatives