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MessageBird vs SendBird: What are the differences?

MessageBird and SendBird are two popular communication platforms that offer different features and functionalities. Understanding their key differences is essential for businesses looking for the right solution for their messaging needs.

  1. MessageBird: MessageBird is a cloud communication platform that provides various communication channels such as SMS, voice, and chat. It focuses on enabling businesses to build omnichannel communication solutions and offers features like two-way messaging, number verification, and voice calling. MessageBird also provides extensive APIs and SDKs for integration with third-party systems and applications.

  2. SendBird: SendBird, on the other hand, is a chat API and messaging SDK provider. It specializes in offering real-time chat and messaging features for businesses. SendBird's primary focus is on facilitating one-on-one and group chat functionalities within applications. It provides features like message synchronization, push notifications, typing indicators, and file attachments. SendBird also enables businesses to customize the chat interface according to their branding requirements.

  3. Scalability: MessageBird offers high scalability, allowing businesses to handle a large volume of messages and calls efficiently. It leverages its infrastructure to ensure reliable message delivery and call quality even during peak usage. SendBird, on the other hand, is designed to handle real-time chat and messaging scenarios with high concurrency. It provides robust server infrastructure and optimized protocols for handling a large number of simultaneous connections.

  4. Use Cases: MessageBird caters to businesses that require omnichannel communication solutions, enabling them to communicate with their customers through various channels like SMS, voice calls, and chat. It is suitable for industries like e-commerce, logistics, finance, and customer support. On the other hand, SendBird is specifically designed for businesses that require real-time chat and messaging functionality within their applications. It is widely used in industries like social media, gaming, dating, and on-demand services.

  5. Security and Compliance: MessageBird ensures the security and privacy of customer data through its secure infrastructure and compliance with industry standards like GDPR and ISO. It provides encryption for data in transit and at rest, access controls, and monitoring mechanisms. SendBird also prioritizes data security and privacy, offering encryption and compliance with privacy regulations like GDPR and CCPA. It provides features like user authentication, access controls, and message moderation to enhance security.

  6. Technical Implementation: MessageBird offers REST APIs and SDKs in various programming languages for easy integration with existing systems and applications. It provides comprehensive documentation, code samples, and support resources for developers. SendBird also provides SDKs and APIs for seamless integration into web and mobile applications. It offers detailed documentation, demo applications, and customer support to assist developers.

In Summary, MessageBird focuses on providing omnichannel communication solutions with various channels like SMS, voice, and chat, while SendBird specializes in real-time chat and messaging functionalities within applications. MessageBird emphasizes scalability, use cases across industries, and security and compliance, while SendBird prioritizes real-time chat scenarios and offers technical implementation support.

Advice on MessageBird and SendBird
Needs advice

Hey! We need an omnichannel inbox that's housed within Salesforce Sales Cloud that makes it super easy for our reps to respond to inbound communication (needs: clean inbox, provides historical context, etc.). We're a high-volume call center, and we get a ton of incoming SMS and email every day. We'd love a solution that lets us view all of that in one place — ideally Salesforce, as that's where our reps work, and we want to avoid needing them to switch between windows. Thanks!

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Replies (2)

if the inbound SMS are sales rep specific you could potentially have twilio fwd that msg to a google voice phone number which will in turn put an email in their inbox (so they're looking at 1 inbox instead of multiple places) Just an idea. Probably way off in left field compared to what you're thinking and I also invision. I'm not all familiar with MessageBird nor am I at all familiar w/ your data flow / business process. Would be happy to help brainstorm anytime! 10+ years experience on the sfdc platform

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Ryan Hitchler
CEO & Co-founder at Centro · | 1 upvotes · 108.7K views

Check out Centro. We built this to solve this exact problem! We used tools like Twilio but wrapped it up in a application that runs on Slack.

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Pros of MessageBird
Pros of SendBird
  • 1
    User friendly
  • 1
  • 1
    Low Cost of entry
  • 1
  • 13
    Active support is impressive. (Support for private deve
  • 10
    Pre-built UI for major platforms
  • 10
    Easy to use
  • 8
    Migration API for customers using other chat services
  • 7
    Scalability is awesome
  • 7
    First chat SDK officially supports Xamarin
  • 5
    Because my product guy told me to
  • 5
    Unlimited number of users in public chat
  • 5
    Cool product
  • 4
    Flexible message format ex) json, xml
  • 2
    Out of the box api and features
  • 2
    Intuitive and feature-packed

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Cons of MessageBird
Cons of SendBird
    Be the first to leave a con
    • 2
      Policy on concurrent users leads to overages and overch
    • 2
      Prices ramp up exponentially

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    What is MessageBird?

    At MessageBird we believe that communicating with a business should feel as natural as communicating with a friend. That's why our SMS, Voice and Conversations APIs continue to revolutionize company-customer interactions.

    What is SendBird?

    SendBird is a Messaging SDK, Chat API, and fully managed chat infrastructure for your mobile apps and websites. Embeddable chat for iOS, Android, JavaScript, Unity, .NET.

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    What companies use MessageBird?
    What companies use SendBird?
    See which teams inside your own company are using MessageBird or SendBird.
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    What tools integrate with MessageBird?
    What tools integrate with SendBird?

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    What are some alternatives to MessageBird and SendBird?
    Twilio offers developers a powerful API for phone services to make and receive phone calls, and send and receive text messages. Their product allows programmers to more easily integrate various communication methods into their software and programs.
    Nexmo connects your apps directly to carriers around the world. Integrate SMS and Voice messages using one simple API. Use Nexmo Verity to register users, verify transactions, and implement two factor authentication.
    It gives powers to chat commerce by helping you reach and engage customers through SMS, WhatsApp and other social channels.
    Plivo provides basic building block APIs in the form of Plivo XML and HTTP API, to create telephony apps, so developers can completely do away with learning the nitty-gritty of the telephony plumbing.
    Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
    See all alternatives