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MessageBird

60
111
+ 1
4
Nexmo

168
308
+ 1
49
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MessageBird vs Nexmo: What are the differences?

MessageBird: Making business communications feel as natural as communicating with friends. At MessageBird we believe that communicating with a business should feel as natural as communicating with a friend. That's why our SMS, Voice and Conversations APIs continue to revolutionize company-customer interactions; Nexmo: API for SMS, Voice and Phone Verification. Nexmo connects your apps directly to carriers around the world. Integrate SMS and Voice messages using one simple API. Use Nexmo Verity to register users, verify transactions, and implement two factor authentication.

MessageBird and Nexmo belong to "Voice and SMS" category of the tech stack.

Some of the features offered by MessageBird are:

  • SMS API: Carrier Route Optimization, Auto Concatenation, Global Compliance Engine, Alphanumeric Sender ID, Two-Way Messaging Enabled, Real-Time Reporting
  • Voice API: Cloud IVR, Number Masking, TTS, Transcriptions, Call Recording & Transfer, Custom Caller ID, Real-Time Reporting
  • Programmable Conversations API: Contact Data Enrichment, Message Channel Fallback, Merging OTT Channels, Omni-Channel API

On the other hand, Nexmo provides the following key features:

  • Inbound SMS
  • Outbound SMS
  • Outbound Text-To-Speech Calls
Advice on MessageBird and Nexmo
Needs advice
on
TwilioTwilio
and
MessageBirdMessageBird

Hey! We need an omnichannel inbox that's housed within Salesforce Sales Cloud that makes it super easy for our reps to respond to inbound communication (needs: clean inbox, provides historical context, etc.). We're a high-volume call center, and we get a ton of incoming SMS and email every day. We'd love a solution that lets us view all of that in one place — ideally Salesforce, as that's where our reps work, and we want to avoid needing them to switch between windows. Thanks!

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Replies (2)
Recommends

if the inbound SMS are sales rep specific you could potentially have twilio fwd that msg to a google voice phone number which will in turn put an email in their inbox (so they're looking at 1 inbox instead of multiple places) Just an idea. Probably way off in left field compared to what you're thinking and I also invision. I'm not all familiar with MessageBird nor am I at all familiar w/ your data flow / business process. Would be happy to help brainstorm anytime! 10+ years experience on the sfdc platform

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Ryan Hitchler
CEO & Co-founder at Centro · | 1 upvotes · 53.9K views

Check out Centro. We built this to solve this exact problem! We used tools like Twilio but wrapped it up in a application that runs on Slack.

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Pros of MessageBird
Pros of Nexmo
  • 1
    User friendly
  • 1
    Quality
  • 1
    Low Cost of entry
  • 1
    Powerful
  • 16
    For outbound and inbound SMS
  • 11
    Cheap
  • 9
    Simple REST API
  • 3
    Broad coverage
  • 3
    Most reliable global communication vendor w/simple APIs
  • 2
    Excellent support team
  • 2
    Implement inbound SMS
  • 2
    Super fast and easy to use
  • 1
    Cheap short-code SMS

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What is MessageBird?

At MessageBird we believe that communicating with a business should feel as natural as communicating with a friend. That's why our SMS, Voice and Conversations APIs continue to revolutionize company-customer interactions.

What is Nexmo?

Nexmo connects your apps directly to carriers around the world. Integrate SMS and Voice messages using one simple API. Use Nexmo Verity to register users, verify transactions, and implement two factor authentication.

Need advice about which tool to choose?Ask the StackShare community!

What companies use MessageBird?
What companies use Nexmo?
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What tools integrate with Nexmo?

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What are some alternatives to MessageBird and Nexmo?
Twilio
Twilio offers developers a powerful API for phone services to make and receive phone calls, and send and receive text messages. Their product allows programmers to more easily integrate various communication methods into their software and programs.
SendBird
SendBird is a Messaging SDK, Chat API, and fully managed chat infrastructure for your mobile apps and websites. Embeddable chat for iOS, Android, JavaScript, Unity, .NET.
Clickatell
It gives powers to chat commerce by helping you reach and engage customers through SMS, WhatsApp and other social channels.
Plivo
Plivo provides basic building block APIs in the form of Plivo XML and HTTP API, to create telephony apps, so developers can completely do away with learning the nitty-gritty of the telephony plumbing.
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
See all alternatives