Need advice about which tool to choose?Ask the StackShare community!

Gupshup

14
38
+ 1
5
Twilio

9.6K
7.5K
+ 1
520
Add tool

Gupshup vs Twilio: What are the differences?

Gupshup: Build, deploy and host your bots across all messaging channels. Build interactive services and messaging bots for any messaging channel using our REST APIs. Most of the APIs are common across channels, while a few are channel-specific, due to differences in channel formats. Our APIs support both plain-text messaging as well as smart-messaging formats; Twilio: Bring voice and messaging to your web and mobile applications. Twilio offers developers a powerful API for phone services to make and receive phone calls, and send and receive text messages. Their product allows programmers to more easily integrate various communication methods into their software and programs.

Gupshup belongs to "Chatbot Platforms & Tools" category of the tech stack, while Twilio can be primarily classified under "Voice and SMS".

Advice on Gupshup and Twilio
Needs advice
on
MessageBirdMessageBird
and
TwilioTwilio

Hey! We need an omnichannel inbox that's housed within Salesforce Sales Cloud that makes it super easy for our reps to respond to inbound communication (needs: clean inbox, provides historical context, etc.). We're a high-volume call center, and we get a ton of incoming SMS and email every day. We'd love a solution that lets us view all of that in one place — ideally Salesforce, as that's where our reps work, and we want to avoid needing them to switch between windows. Thanks!

See more
Replies (2)
Recommends

if the inbound SMS are sales rep specific you could potentially have twilio fwd that msg to a google voice phone number which will in turn put an email in their inbox (so they're looking at 1 inbox instead of multiple places) Just an idea. Probably way off in left field compared to what you're thinking and I also invision. I'm not all familiar with MessageBird nor am I at all familiar w/ your data flow / business process. Would be happy to help brainstorm anytime! 10+ years experience on the sfdc platform

See more
Ryan Hitchler
CEO & Co-founder at Centro · | 1 upvotes · 80.5K views

Check out Centro. We built this to solve this exact problem! We used tools like Twilio but wrapped it up in a application that runs on Slack.

See more
Dainis Duļbinskis
Marketing project manager at Colortime · | 2 upvotes · 88.5K views
Needs advice
on
PlivoPlivo
and
TwilioTwilio

Hello! We need to integrate an SMS gateway into our app for user phone verification. As we are just starting, we are searching for the most affordable/best price/performance option for SMS gateway to verify client phone numbers with the code, maybe you can suggest something between those two or maybe something else. We are planning to do business in Europe

See more
Replies (4)
Recommends
TwilioTwilio

Twilio might be not cheapest, but they have awesome documentation (a lot of examples), easy to use API and libraries. I think it's a very good product to start. If the bill will become too heavy, you can shop around for economical options.

See more
Recommends
TwilioTwilio
at

Twilio documentation is very good and as a platform it just works. It's robust and reliable. We road-tested plivo and it wasn't anywhere near in terms of docs or support. In fact their support was terrible at replying to us. 48 hours to answer basic questions.

That's said, were also using sendgrid by twilio and that's not been pleasant . Their email builder appears to be react based but written by a team who don't understand react very well. That's a nightmare as yet

See more
Recommends
NexmoNexmo

Twilio is the leader. Strong API, excellent documentation and reliable service. I suggest Nexmo since their API has smaller learning curve, offering better prices and also reliable solution. Also Nexmo offers more call per sec. 3 vs 2 and 2, out of the box. Good luck

See more
Andrew Voirol
Founder at The Social Diner · | 1 upvotes · 88.1K views
Recommends
PlivoPlivo

stackshare doesn't seem to have this in the stack list yet, but in my experience Twillio is attractive. It's good for basics, their acquisition of SendGrid gives them a bit more market share.. They are stronger at marketing to those that benefit them. That said from my understanding SendGrid leases the networks, channels, and lines. While their interface is friendly, their pricing suited for lower volume, you want to look at what they are using via an API, a contract, etc. Is it a more friend UI to a combination of others. What redunancies do to they have, try their support. It's not that Twillio is bad, it's about the volume, the use case, the liabiitlies you might have to your end-users if Twillio isn't the right choice. Another option is Bandwidth. You ask for affordable, Twillio is an option, but front end costs v/s the costs of support you'll need to consider. Bandwidth has more reliability but requires more engineering and more skillset. Another option that is worth considering, not the most affordable, but https://www.zipwhip.com/ have perhaps options that might be higher and the cost is relative. Wight costs, of support costs of integration, cost of scale, costs of a volume..

See more
Get Advice from developers at your company using StackShare Enterprise. Sign up for StackShare Enterprise.
Learn More
Pros of Gupshup
Pros of Twilio
  • 2
    EZ point & click/template UI + dev tools
  • 2
    IDE
  • 1
    Easy
  • 147
    Powerful, simple, and well documented api
  • 88
    RESTful API
  • 66
    Clear pricing
  • 61
    Great sms services
  • 58
    Low cost of entry
  • 29
    Global SMS Gateway
  • 14
    Good value
  • 12
    Cloud IVR
  • 11
    Simple
  • 11
    Extremely simple to integrate with rails
  • 6
    Great for startups
  • 5
    SMS
  • 3
    Great developer program
  • 3
    Hassle free
  • 2
    Text me the app pages
  • 1
    New Features constantly rolling out
  • 1
    Many deployment options, from build from scratch to buy
  • 1
    Easy integration
  • 1
    Two factor authentication

Sign up to add or upvote prosMake informed product decisions

Cons of Gupshup
Cons of Twilio
    Be the first to leave a con
    • 4
      Predictable pricing
    • 2
      Expensive

    Sign up to add or upvote consMake informed product decisions

    What is Gupshup?

    Build interactive services and messaging bots for any messaging channel using our REST APIs. Most of the APIs are common across channels, while a few are channel-specific, due to differences in channel formats. Our APIs support both plain-text messaging as well as smart-messaging formats.

    What is Twilio?

    Twilio offers developers a powerful API for phone services to make and receive phone calls, and send and receive text messages. Their product allows programmers to more easily integrate various communication methods into their software and programs.

    Need advice about which tool to choose?Ask the StackShare community!

    What companies use Gupshup?
    What companies use Twilio?
    See which teams inside your own company are using Gupshup or Twilio.
    Sign up for StackShare EnterpriseLearn More

    Sign up to get full access to all the companiesMake informed product decisions

    What tools integrate with Gupshup?
    What tools integrate with Twilio?

    Sign up to get full access to all the tool integrationsMake informed product decisions

    Blog Posts

    Jul 2 2019 at 9:34PM

    Segment

    Google AnalyticsAmazon S3New Relic+25
    10
    6409
    GitHubPythonReact+42
    48
    40074
    What are some alternatives to Gupshup and Twilio?
    Telegram Bot API
    Bots are third-party applications that run inside Telegram. Users can interact with bots by sending them messages, commands and inline requests. You control your bots using HTTPS requests to our bot API.
    Dialogflow
    Give users new ways to interact with your product by building engaging voice and text-based conversational apps.
    Microsoft Bot Framework
    The Microsoft Bot Framework provides just what you need to build and connect intelligent bots that interact naturally wherever your users are talking, from text/sms to Skype, Slack, Office 365 mail and other popular services.
    IBM Watson
    It combines artificial intelligence (AI) and sophisticated analytical software for optimal performance as a "question answering" machine.
    Messenger Platform
    With bots and live-messaging tools, you can create a custom experience for your unique audience.
    See all alternatives