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Genesys

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Oktell

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Oktell vs Genesys: What are the differences?

Developers describe Oktell as "A contact center automation platform". It is a contact center automation platform . It will help organize the workplaces of agents, supervisors, auditors, contact center administrators and will become an indispensable tool for inbound and outbound campaigns. On the other hand, Genesys is detailed as "Cloud and on-premises customer experience solutions". It is a tool that provides its users with improved call management, enhanced call routing capabilities to the right resources, and faster resolution of calls.

Oktell and Genesys can be primarily classified as "Call Center Management" tools.

Some of the features offered by Oktell are:

Combining disparate communication channels into a single infrastructure
Intelligent call routing
Omnichannel customer service

On the other hand, Genesys provides the following key features:

Scales up to 250 seats
Cloud-based deployment
Proven, global cloud Contact Center platform

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What is Genesys?

It is a tool that provides its users with improved call management, enhanced call routing capabilities to the right resources, and faster resolution of calls.

What is Oktell?

It is a contact center automation platform . It will help organize the workplaces of agents, supervisors, auditors, contact center administrators and will become an indispensable tool for inbound and outbound campaigns.

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What companies use Genesys?

What companies use Oktell?

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What tools integrate with Genesys?

What tools integrate with Oktell?

No integrations found

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What are some alternatives to Genesys and Oktell?

Avaya

It is a global leader in the contact center market, providing companies with reliable and scalable communications-centric solutions. It helps businesses manage calls, improve customer service and compete more effectively.

Amazon Connect

The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required.

Twilio

Twilio offers developers a powerful API for phone services to make and receive phone calls, and send and receive text messages. Their product allows programmers to more easily integrate various communication methods into their software and programs.

WordPress

The core software is built by hundreds of community volunteers, and when you’re ready for more there are thousands of plugins and themes available to transform your site into almost anything you can imagine. Over 60 million people have chosen WordPress to power the place on the web they call “home” — we’d love you to join the family.

Google AdSense

It is a program run by Google through which website publishers in the Google Network of content sites serve text, images, video, or interactive media advertisements that are targeted to the site content and audience.

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Genesys vs Oktell

Need advice about which tool to choose?Ask the StackShare community!

What is Genesys?

What is Oktell?

Need advice about which tool to choose?Ask the StackShare community!

What companies use Genesys?

What companies use Oktell?

Sign up to get full access to all the companiesMake informed product decisions

What tools integrate with Genesys?

What tools integrate with Oktell?

Sign up to get full access to all the tool integrationsMake informed product decisions

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