Need advice about which tool to choose?Ask the StackShare community!


+ 1

+ 1
Add tool

ClickTale vs Mouseflow: What are the differences?

<Write Introduction here>

1. **Pricing Model**: ClickTale uses a subscription-based pricing model, whereas Mouseflow offers both a subscription-based and pay as you go model. This difference can be crucial for businesses with varying needs and budgets.
2. **Recording Limit**: ClickTale limits the number of recordings based on the subscription plan, while Mouseflow provides unlimited recordings for all its pricing tiers. This can greatly impact usability for data analysis and insights.
3. **Heatmap Customization**: ClickTale offers more customization options for heatmaps, allowing users to tailor the visual representation of data to their specific needs. In contrast, Mouseflow's heatmap customization options are more limited.
4. **Session Replay Features**: ClickTale provides advanced session replay features like form analytics and conversion funnels, whereas Mouseflow has a more streamlined session replay process without as many additional features. 
5. **Integration Capabilities**: ClickTale offers integrations with a wider range of third-party tools and platforms, providing more versatility for users. Mouseflow, on the other hand, has fewer integrations available.
6. **Customer Support**: ClickTale is known for its comprehensive customer support, including onboarding assistance and dedicated account managers, while Mouseflow offers more limited support options such as email and chat.

In Summary, ClickTale and Mouseflow differ in pricing models, recording limits, heatmap customization, session replay features, integration capabilities, and customer support.
Decisions about ClickTale and Mouseflow
Kamaldeep Singh

Go with Hotjar or Clicktale, they're the best in the business. You've got to keep in mind that heatmaps will always be a sample of a population. Unless you're paying a massive premium they aren't tracking literally every click on a page.

Heatmaps are pretty useless on their own, but paired with digital analytics, user research, etc they can provide some serious value.

For example, let's say you've got a massive visitor drop-off on your shipping details page and you're trying to figure out why. Heatmaps are a great way to contextualize the problem. You'd be able to see A.) Which form fields are being clicked least often B.) where people stop scrolling on a page (if your program has scroll tracking) C.) If users are clicking off the page to go do other things.

You can do a lot with that information like:

Run an AB Test that reduces the amount of form fields to the screen depth most visitors reach

Remove the form fields that are filled in the least (removing major barriers)

Check your analytics to figure out how often visitors who click certain links from the shipping page go on to buy. If you find a particular link leads to less conversions on average, test removing it from the page completely.

These are just a few example of heat maps. I like integrating them with my AB Testing program and looking at the different ways users interact with content depending on changes in page layouts. You can gain some real insight here.

For instance, let's say I wanted to test whether a navigation with 10 options would convert more users than one with 5. So I run a test and the 5 options wins. Great. But what if it turns out that even though it lost, a very large number of people were clicking a certain part of the navigation in option 10 not included in option 5. Heatmaps would let me see that. Then I could run another test where I included the highly clicked menu button and one where I exclude it.

Good heatmapping programs also come with scroll tracking and use recording sessions as well. All very useful tools in analyzing how people interact with your website.

See more
Get Advice from developers at your company using StackShare Enterprise. Sign up for StackShare Enterprise.
Learn More

What is ClickTale?

ClickTale tracks every mouse move, click and scroll, creating playable videos of customers’ entire browsing sessions as well as powerful visual heatmaps and behavioral reports that perfectly complement traditional web analytics. As a fully hosted subscription service, ClickTale is cost-effective and quick to set up.

What is Mouseflow?

Mouseflow records videos of your site visitors and generates heatmaps highlighting areas users are clicking, scrolling and ignoring. Immerse yourself in their behavior to maximize conversions and customer satisfaction.

Need advice about which tool to choose?Ask the StackShare community!

What companies use ClickTale?
What companies use Mouseflow?
See which teams inside your own company are using ClickTale or Mouseflow.
Sign up for StackShare EnterpriseLearn More

Sign up to get full access to all the companiesMake informed product decisions

What tools integrate with ClickTale?
What tools integrate with Mouseflow?

Sign up to get full access to all the tool integrationsMake informed product decisions

What are some alternatives to ClickTale and Mouseflow?
See how visitors are really using your website, collect user feedback and turn more visitors into customers.
FullStory’s unmatched analytics engine automatically indexes every digital interaction with your site or app and empowers teams to measure, validate, and act on each experience at scale.
Google Analytics
Google Analytics lets you measure your advertising ROI as well as track your Flash, video, and social networking sites and applications.
Adobe Analytics
It is a web analytics service used in the measurement, collection, analysis and reporting of web data for purposes of understanding and optimizing web usage. It makes hard things easy. Its AI and machine learning brings hidden opportunities and answers to everyone with the click of a button.
JavaScript is most known as the scripting language for Web pages, but used in many non-browser environments as well such as node.js or Apache CouchDB. It is a prototype-based, multi-paradigm scripting language that is dynamic,and supports object-oriented, imperative, and functional programming styles.
See all alternatives