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Bandwidth vs Twilio: What are the differences?

Bandwidth and Twilio are both communication service providers, but they have key differences that set them apart from each other.

  1. Pricing Model: Bandwidth offers a pay-as-you-go pricing model where customers only pay for what they use, making it a cost-effective option for businesses with fluctuating communication needs. In contrast, Twilio offers a metered pricing model where customers are charged based on the volume of usage, which can be beneficial for businesses with consistent communication demands.

  2. API Complexity: Twilio has a more robust API with comprehensive documentation and a larger developer community, making it easier for users to integrate and customize their communication solutions. On the other hand, Bandwidth's API is simpler and more straightforward, suitable for users looking for a quick and easy setup without extensive customization options.

  3. Global Reach: Twilio has a larger global reach with coverage in over 100 countries, making it an ideal choice for businesses with an international presence or customers. Bandwidth, while expanding its global footprint, has a more limited reach compared to Twilio, which could be a deciding factor for businesses requiring worldwide communication capabilities.

  4. Quality of Service: Bandwidth owns and operates its own network infrastructure, allowing for better control over call quality and reliability. Twilio, on the other hand, relies on third-party carriers for network infrastructure, which can sometimes result in fluctuations in call quality and reliability for users.

  5. Product Diversity: Twilio offers a wide range of communication products and services beyond voice calls and messaging, such as video, IoT, and authentication, catering to diverse communication needs. Bandwidth, while primarily focused on voice and messaging services, provides a stable and reliable solution for businesses looking to streamline their core communication channels.

  6. Customer Support: Bandwidth is known for its responsive and knowledgeable customer support team that prioritizes customer satisfaction and timely issue resolution. Twilio also offers comprehensive customer support resources but may not always provide the same level of personalized assistance as Bandwidth, making it crucial for businesses to consider their support needs when choosing a provider.

In Summary, Bandwidth and Twilio offer distinct advantages in terms of pricing, API complexity, global reach, quality of service, product diversity, and customer support, catering to different communication requirements for businesses.

Advice on Bandwidth and Twilio
Needs advice
on
MessageBirdMessageBird
and
TwilioTwilio

Hey! We need an omnichannel inbox that's housed within Salesforce Sales Cloud that makes it super easy for our reps to respond to inbound communication (needs: clean inbox, provides historical context, etc.). We're a high-volume call center, and we get a ton of incoming SMS and email every day. We'd love a solution that lets us view all of that in one place — ideally Salesforce, as that's where our reps work, and we want to avoid needing them to switch between windows. Thanks!

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Replies (2)
Recommends

if the inbound SMS are sales rep specific you could potentially have twilio fwd that msg to a google voice phone number which will in turn put an email in their inbox (so they're looking at 1 inbox instead of multiple places) Just an idea. Probably way off in left field compared to what you're thinking and I also invision. I'm not all familiar with MessageBird nor am I at all familiar w/ your data flow / business process. Would be happy to help brainstorm anytime! 10+ years experience on the sfdc platform

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Ryan Hitchler
CEO & Co-founder at Centro · | 1 upvotes · 109.3K views
Recommends
on
TwilioTwilio
at

Check out Centro. We built this to solve this exact problem! We used tools like Twilio but wrapped it up in a application that runs on Slack.

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Dainis Duļbinskis
Marketing project manager at Colortime · | 2 upvotes · 116.1K views
Needs advice
on
PlivoPlivo
and
TwilioTwilio

Hello! We need to integrate an SMS gateway into our app for user phone verification. As we are just starting, we are searching for the most affordable/best price/performance option for SMS gateway to verify client phone numbers with the code, maybe you can suggest something between those two or maybe something else. We are planning to do business in Europe

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Replies (4)
Recommends
on
NexmoNexmo

Twilio is the leader. Strong API, excellent documentation and reliable service. I suggest Nexmo since their API has smaller learning curve, offering better prices and also reliable solution. Also Nexmo offers more call per sec. 3 vs 2 and 2, out of the box. Good luck

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Recommends
on
TwilioTwilio
at

Twilio documentation is very good and as a platform it just works. It's robust and reliable. We road-tested plivo and it wasn't anywhere near in terms of docs or support. In fact their support was terrible at replying to us. 48 hours to answer basic questions.

That's said, were also using sendgrid by twilio and that's not been pleasant . Their email builder appears to be react based but written by a team who don't understand react very well. That's a nightmare as yet

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Recommends
on
TwilioTwilio

Twilio might be not cheapest, but they have awesome documentation (a lot of examples), easy to use API and libraries. I think it's a very good product to start. If the bill will become too heavy, you can shop around for economical options.

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Andrew Voirol
Founder at The Social Diner · | 1 upvotes · 115.6K views
Recommends
on
PlivoPlivo

stackshare doesn't seem to have this in the stack list yet, but in my experience Twillio is attractive. It's good for basics, their acquisition of SendGrid gives them a bit more market share.. They are stronger at marketing to those that benefit them. That said from my understanding SendGrid leases the networks, channels, and lines. While their interface is friendly, their pricing suited for lower volume, you want to look at what they are using via an API, a contract, etc. Is it a more friend UI to a combination of others. What redunancies do to they have, try their support. It's not that Twillio is bad, it's about the volume, the use case, the liabiitlies you might have to your end-users if Twillio isn't the right choice. Another option is Bandwidth. You ask for affordable, Twillio is an option, but front end costs v/s the costs of support you'll need to consider. Bandwidth has more reliability but requires more engineering and more skillset. Another option that is worth considering, not the most affordable, but https://www.zipwhip.com/ have perhaps options that might be higher and the cost is relative. Wight costs, of support costs of integration, cost of scale, costs of a volume..

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Pros of Bandwidth
Pros of Twilio
    Be the first to leave a pro
    • 148
      Powerful, simple, and well documented api
    • 88
      RESTful API
    • 66
      Clear pricing
    • 61
      Great sms services
    • 58
      Low cost of entry
    • 29
      Global SMS Gateway
    • 14
      Good value
    • 12
      Cloud IVR
    • 11
      Simple
    • 11
      Extremely simple to integrate with rails
    • 6
      Great for startups
    • 5
      SMS
    • 3
      Great developer program
    • 3
      Hassle free
    • 2
      Text me the app pages
    • 1
      New Features constantly rolling out
    • 1
      Many deployment options, from build from scratch to buy
    • 1
      Easy integration
    • 1
      Two factor authentication

    Sign up to add or upvote prosMake informed product decisions

    Cons of Bandwidth
    Cons of Twilio
      Be the first to leave a con
      • 4
        Predictable pricing
      • 2
        Expensive

      Sign up to add or upvote consMake informed product decisions

      What is Bandwidth?

      A Communications Platform as a Service company offering a full suite of voice, messaging, and 9-1-1 APIs, all built atop the company's own all-IP voice network.

      What is Twilio?

      Twilio offers developers a powerful API for phone services to make and receive phone calls, and send and receive text messages. Their product allows programmers to more easily integrate various communication methods into their software and programs.

      Need advice about which tool to choose?Ask the StackShare community!

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      Blog Posts

      Jul 2 2019 at 9:34PM

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