Amazon Pinpoint vs Twilio

Overview

Twilio

Stacks11.5K

Followers8.8K

Votes521

Amazon Pinpoint

Stacks74

Followers323

Votes13

Amazon Pinpoint vs Twilio: What are the differences?

Amazon Pinpoint and Twilio are two popular cloud communication platforms that offer a range of services for businesses and developers. Both platforms provide communication APIs and tools for sending SMS, voice messages, and emails. Let's explore the key differences between them.

Pricing Model: While Twilio offers a pay-as-you-go pricing model, where you pay for actual usage, Amazon Pinpoint offers tiered pricing based on messages sent per month. This can be advantageous for businesses with predictable messaging volumes as they can choose a pricing plan that aligns with their needs and budget.
Platform Flexibility: Twilio is known for its platform flexibility, allowing developers to build and customize communication workflows using its APIs and SDKs. This gives developers more control and flexibility in integrating messaging capabilities into their applications. On the other hand, Amazon Pinpoint provides a more streamlined and integrated platform that is tightly integrated with other Amazon Web Services (AWS) services, making it a preferred choice for businesses already leveraging AWS infrastructure.
Global SMS Coverage: Twilio has extensive global SMS coverage, allowing businesses to send and receive SMS messages to and from virtually any country in the world. This makes it an ideal choice for businesses operating internationally or targeting a global audience. Amazon Pinpoint, while offering international SMS capabilities, may have limited coverage in certain regions making it less suitable for businesses with global messaging requirements.
Additional Communication Channels: While both Amazon Pinpoint and Twilio offer SMS, voice, and email messaging capabilities, Twilio provides additional communication channels such as WhatsApp and Facebook Messenger integration. This allows businesses to reach their customers on popular messaging platforms, providing a more diverse and omnichannel communication experience.
Integration with Existing Applications and Systems: Amazon Pinpoint, being an Amazon Web Services (AWS) service, seamlessly integrates with other AWS services such as Amazon S3, AWS Lambda, and Amazon Simple Notification Service (SNS). This makes it easier for businesses already using AWS infrastructure to integrate messaging capabilities within their existing workflows. Twilio, on the other hand, provides integrations with popular CRM, marketing automation, and customer support platforms, offering more options for businesses with different technology stacks.
Developer Community and Resources: Twilio has a large and active developer community, providing extensive documentation, tutorials, and code samples to help developers get started quickly. It also offers a variety of developer tools and libraries for different programming languages. While Amazon Pinpoint also provides extensive documentation and resources, its developer community may not be as robust as Twilio's.

In summary, Amazon Pinpoint is a comprehensive engagement service enabling targeted communication via email, SMS, and push notifications, integrated seamlessly with AWS services, whereas Twilio is a cloud communications platform offering APIs for SMS, voice, and messaging, facilitating scalable communication solutions for businesses of all sizes.

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CLI (Node.js)

Manual

Advice on Twilio, Amazon Pinpoint

Finch

Ops at SLS

Jul 23, 2020

Needs adviceon

Salesforce Sales Cloud

Salesforce

Hey! We need an omnichannel inbox that's housed within Salesforce Sales Cloud that makes it super easy for our reps to respond to inbound communication (needs: clean inbox, provides historical context, etc.). We're a high-volume call center, and we get a ton of incoming SMS and email every day. We'd love a solution that lets us view all of that in one place — ideally Salesforce, as that's where our reps work, and we want to avoid needing them to switch between windows. Thanks!

189k views189k

Comments

Dainis

Marketing project manager at Colortime

Jan 31, 2020

Needs advice

Hello! We need to integrate an SMS gateway into our app for user phone verification. As we are just starting, we are searching for the most affordable/best price/performance option for SMS gateway to verify client phone numbers with the code, maybe you can suggest something between those two or maybe something else. We are planning to do business in Europe

135k views135k

Comments

Detailed Comparison

Twilio	Amazon Pinpoint
Twilio offers developers a powerful API for phone services to make and receive phone calls, and send and receive text messages. Their product allows programmers to more easily integrate various communication methods into their software and programs.	Amazon Pinpoint makes it easy to run targeted campaigns to drive user engagement in mobile apps. Amazon Pinpoint helps you understand user behavior, define which users to target, determine which messages to send, schedule the best time to deliver the messages, and then track the results of your campaign.
Phone- Phone Numbers API;Phone- Convert Text to Speech and Play Audio;Phone- Record Calls and Store Them;Phone- Create Conferences;Phone- API Queueing;Phone- Call Queues;Phone- Convert Speech to Text;Phone- Usage API;Phone- Status Callbacks and Logs;Phone- Global Reach;SMS- Supports Unicode;SMS- Message Queueing;SMS- Realtime API;SMS- Global Reach;SMS- Status Callbacks and Logs;SMS- Usage metering & API triggers;SMS- Voice Enabled Numbers;SMS- Short Codes;Two-factor authentication;Call tracking;Voice broadcasting;Cloud IVR;Mobile app distribution	Understand User Behavior;Create Targeted Campaigns;Measure Results
Statistics
Stacks 11.5K	Stacks 74
Followers 8.8K	Followers 323
Votes 521	Votes 13
Pros & Cons
Pros 148 Powerful, simple, and well documented api 88 RESTful API 66 Clear pricing 61 Great sms services 58 Low cost of entry Cons 4 Predictable pricing 2 Expensive	Pros 13 Transactional Messages
Integrations
Google App Engine Bugsnag Zendesk Twilio SendGrid Parse	Amazon S3 AWS Mobile Hub

What are some alternatives to Twilio, Amazon Pinpoint?

OneSignal

OneSignal is a high volume push notification service for websites and mobile applications. OneSignal supports all major native and mobile platforms by providing dedicated SDKs for each platform, a RESTful server API, and a dashboard.

Nexmo

Nexmo connects your apps directly to carriers around the world. Integrate SMS and Voice messages using one simple API. Use Nexmo Verity to register users, verify transactions, and implement two factor authentication.

Urban Airship

We’ve built the smartest, most aware, precise, easy-to-use, scalable, secure and powerful push messaging platform on the planet. Our Push messaging platform leverages all that is unique about mobile as a channel, and that lights the spark to create meaningful and valuable mobile experiences. We help put your app in front of your users at the right time, and in the right place to drive usage and brand engagement.

Google Cloud Messaging

Google Cloud Messaging (GCM) is a free service that enables developers to send messages between servers and client apps. This includes downstream messages from servers to client apps, and upstream messages from client apps to servers.

Plivo

Plivo provides basic building block APIs in the form of Plivo XML and HTTP API, to create telephony apps, so developers can completely do away with learning the nitty-gritty of the telephony plumbing.

Amazon SNS

Amazon Simple Notification Service makes it simple and cost-effective to push to mobile devices such as iPhone, iPad, Android, Kindle Fire, and internet connected smart devices, as well as pushing to other distributed services. Besides pushing cloud notifications directly to mobile devices, SNS can also deliver notifications by SMS text message or email, to Simple Queue Service (SQS) queues, or to any HTTP endpoint.

Firebase Cloud Messaging

It is a cross-platform messaging solution that lets you reliably deliver messages at no cost. You can notify a client app that new email or other data is available to sync. You can send notification messages to drive user re-engagement and retention. For use cases such as instant messaging, a message can transfer a payload of up to 4KB to a client app.

Agora

Agora.io provides building blocks for you to add real-time voice and video communications through a simple and powerful SDK. You can integrate the Agora SDK to enable real-time communications in your own application quickly.

Pusher Mobile Push Notifications API

Send push notifications to iOS and Android devices through one unified Push Notifications API for Google Cloud Messaging (GCM) and Apple Push Notification Service (APNS).

OpenTok

It adds the clarity and emotion of face-to-face communication to your brand whether you're developing for the web, iOS, or Android. We make the integration of high-quality live video a breeze so that you can focus on building a great product.

Related Comparisons

Amazon Pinpoint vs Twilio: What are the differences?

Pricing Model: While Twilio offers a pay-as-you-go pricing model, where you pay for actual usage, Amazon Pinpoint offers tiered pricing based on messages sent per month. This can be advantageous for businesses with predictable messaging volumes as they can choose a pricing plan that aligns with their needs and budget.
Platform Flexibility: Twilio is known for its platform flexibility, allowing developers to build and customize communication workflows using its APIs and SDKs. This gives developers more control and flexibility in integrating messaging capabilities into their applications. On the other hand, Amazon Pinpoint provides a more streamlined and integrated platform that is tightly integrated with other Amazon Web Services (AWS) services, making it a preferred choice for businesses already leveraging AWS infrastructure.
Global SMS Coverage: Twilio has extensive global SMS coverage, allowing businesses to send and receive SMS messages to and from virtually any country in the world. This makes it an ideal choice for businesses operating internationally or targeting a global audience. Amazon Pinpoint, while offering international SMS capabilities, may have limited coverage in certain regions making it less suitable for businesses with global messaging requirements.
Additional Communication Channels: While both Amazon Pinpoint and Twilio offer SMS, voice, and email messaging capabilities, Twilio provides additional communication channels such as WhatsApp and Facebook Messenger integration. This allows businesses to reach their customers on popular messaging platforms, providing a more diverse and omnichannel communication experience.
Integration with Existing Applications and Systems: Amazon Pinpoint, being an Amazon Web Services (AWS) service, seamlessly integrates with other AWS services such as Amazon S3, AWS Lambda, and Amazon Simple Notification Service (SNS). This makes it easier for businesses already using AWS infrastructure to integrate messaging capabilities within their existing workflows. Twilio, on the other hand, provides integrations with popular CRM, marketing automation, and customer support platforms, offering more options for businesses with different technology stacks.
Developer Community and Resources: Twilio has a large and active developer community, providing extensive documentation, tutorials, and code samples to help developers get started quickly. It also offers a variety of developer tools and libraries for different programming languages. While Amazon Pinpoint also provides extensive documentation and resources, its developer community may not be as robust as Twilio's.

Amazon Pinpoint vs Twilio

Overview