Amazon Connect vs Twilio: What are the differences?
Amazon Connect: Simple to use, cloud-based contact center. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required; Twilio: Bring voice and messaging to your web and mobile applications. Twilio offers developers a powerful API for phone services to make and receive phone calls, and send and receive text messages. Their product allows programmers to more easily integrate various communication methods into their software and programs.
Amazon Connect and Twilio are primarily classified as "Call Center Management" and "Voice and SMS" tools respectively.
Some of the features offered by Amazon Connect are:
- Easy to set up and manage
- Scalable and elastic
- Pay as you go
On the other hand, Twilio provides the following key features:
- Phone- Phone Numbers API
- Phone- Convert Text to Speech and Play Audio
- Phone- Record Calls and Store Them
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