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Amazon Connect vs Genesys

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Amazon Connect
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Genesys
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Amazon Connect vs Genesys: What are the differences?

Developers describe Amazon Connect as "Simple to use, cloud-based contact center". The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required. On the other hand, Genesys is detailed as "Cloud and on-premises customer experience solutions". It is a tool that provides its users with improved call management, enhanced call routing capabilities to the right resources, and faster resolution of calls.

Amazon Connect and Genesys belong to "Call Center Management" category of the tech stack.

Some of the features offered by Amazon Connect are:

  • Easy to set up and manage
  • Scalable and elastic
  • Pay as you go

On the other hand, Genesys provides the following key features:

  • Scales up to 250 seats
  • Cloud-based deployment
  • Proven, global cloud Contact Center platform
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What is Amazon Connect?

The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required.

What is Genesys?

It is a tool that provides its users with improved call management, enhanced call routing capabilities to the right resources, and faster resolution of calls.

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What companies use Amazon Connect?
What companies use Genesys?
See which teams inside your own company are using Amazon Connect or Genesys.
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What tools integrate with Amazon Connect?
What tools integrate with Genesys?

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What are some alternatives to Amazon Connect and Genesys?
Twilio
Twilio offers developers a powerful API for phone services to make and receive phone calls, and send and receive text messages. Their product allows programmers to more easily integrate various communication methods into their software and programs.
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
Avaya
It is a global leader in the contact center market, providing companies with reliable and scalable communications-centric solutions. It helps businesses manage calls, improve customer service and compete more effectively.
RingCentral
Since RingCentral is cloud based, you enjoy the freedom to connect and manage multiple locations, devices and workers within your cloud phone system. You can easily customize users, departments, and call handling rules. No matter where you, or the users, are. You only need a high-speed Internet connection and your phone system is ready to work lightning fast, anytime and anyplace. There’s no PBX hardware.
Talkdesk
Easy-to-use, cloud-based call center software that helps growing businesses provide excellent customer service. One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required.
See all alternatives

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