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Amazon Connect vs Genesys: What are the differences?
Developers describe Amazon Connect as "Simple to use, cloud-based contact center". The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required. On the other hand, Genesys is detailed as "Cloud and on-premises customer experience solutions". It is a tool that provides its users with improved call management, enhanced call routing capabilities to the right resources, and faster resolution of calls.
Amazon Connect and Genesys belong to "Call Center Management" category of the tech stack.
Some of the features offered by Amazon Connect are:
- Easy to set up and manage
- Scalable and elastic
- Pay as you go
On the other hand, Genesys provides the following key features:
- Scales up to 250 seats
- Cloud-based deployment
- Proven, global cloud Contact Center platform