UserTesting vs Prodsight: What are the differences?

Developers describe UserTesting as "Get videos of real people speaking their thoughts as they use your website or mobile app". UserTesting provides on-demand usability testing. You create the test and we’ll get the testers. We let you “look over the shoulder” of your target audience while they use your website, so you can see and hear where users get stuck and why they leave. On the other hand, Prodsight is detailed as "Customer feedback insights with zero tagging". It automatically tags your customer conversations and analyzes them for sentiment so you can identify the most important issues and improve your product. It directly integrates and aggregates customers feedback from popular tools and services like Intercom, Zendesk, App Store, Play Store, Trustpilot, Zapier and many others.

UserTesting and Prodsight belong to "User Feedback as a Service" category of the tech stack.

Some of the features offered by UserTesting are:

• Video of the True User Experience
• Clips, Notes, & Sharing
• Detailed metrics

On the other hand, Prodsight provides the following key features:

• Text Analytics
• Automated Feedback Tagging
• Sentiment Analysis