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PagerDuty vs VictorOps: What are the differences?

  1. Key Difference 1: Integration Capabilities PagerDuty offers a wide range of integrations with various monitoring and incident management tools, allowing users to easily incorporate it into their existing workflows. On the other hand, VictorOps provides robust integrations with popular DevOps tools like Datadog, Splunk, and New Relic, ensuring seamless data sharing and collaboration across the entire incident response process.

  2. Key Difference 2: Incident Response and Collaboration Features PagerDuty offers advanced incident management features like customizable on-call schedules, automatic alert triaging, and escalation policies, ensuring efficient response and resolution of incidents. VictorOps focuses on enhancing collaboration among teams during incident response through its incident timeline feature, real-time alerting, and team-based notification routing, enabling coordinated efforts and faster incident resolution.

  3. Key Difference 3: Visibility and Analytics PagerDuty provides real-time visibility into incidents with its comprehensive incident details, including incident response activities, notes, and resolution actions. It also offers robust analytics and reporting capabilities for monitoring and improving incident management processes. Conversely, VictorOps places emphasis on post-incident analysis by providing detailed incident timelines, which help teams understand the context and history of an incident for better root cause analysis and continuous improvement.

  4. Key Difference 4: Automation and AI-Driven Capabilities PagerDuty leverages automation through its powerful Event Intelligence functionality, which uses machine learning algorithms to automatically group related alerts and incidents, reducing noise and improving incident response efficiency. VictorOps integrates AI-driven automation with its Transmogrifier feature, enabling teams to define automatic actions, such as automatically blocking or unblocking an alert, based on predefined rules, streamlining incident management workflows.

  5. Key Difference 5: Mobile Experience PagerDuty offers a mobile application that allows users to easily manage incidents on the go, providing visibility and control even outside the office environment. VictorOps also offers a mobile app with similar incident management functionality, but it also focuses on collaboration by providing real-time chat capabilities within the app, facilitating instant communication and decision-making during incident response.

  6. Key Difference 6: Enterprise-Grade Security PagerDuty prioritizes security and compliance by offering various enterprise-level security features like data encryption, access controls, and audit logs, ensuring the protection of sensitive and critical incident data. VictorOps also provides robust security measures, including data encryption and access controls, while also being HITRUST certified, providing additional assurance for organizations that require compliance with healthcare industry standards.

In Summary, PagerDuty distinguishes itself with its extensive integration capabilities, advanced incident management features, and comprehensive visibility and analytics. VictorOps stands out with its focus on collaboration, AI-driven automation, and mobile experience. Both platforms prioritize security, but PagerDuty's emphasis on compliance and enterprise-grade security further sets it apart.

Advice on PagerDuty and VictorOps
Michael Aldridge
Systems Engineer at BetterHelp | 4 upvotes 路 79.4K views
Needs advice

I'm currently on PagerDuty, but I'm about to add enough users to go out of the starter tier, which will dramatically increase my license cost. PagerDuty is, in my experience, quite clunky, and I'm looking for alternatives. Squadcast is one I've found, and another is xMatters. Between the three, I'm currently leaning towards xMatters, but I'd like to know what people suggest.

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Replies (2)
Chris Riley
Software Architect at Fixate IO | 3 upvotes 路 35K views

Disclosure I work at Splunk and VictorOps is a Splunk product. But I would suggest in addition to trying the others adding VO to your list. It's important to note that some of the tools are designed as Incident Response tools, others started as mass notification tools. For on-call stick to those designed for incident response.

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Piyush Shrivastava
FrontEndDev at Transfin | 2 upvotes 路 22.9K views

I would say to use Squadcast, the configuration is easy, provides a lot of features such as war room, RCA tracking postmortem, RBAC and they are quick to add features on request as well, recently I asked for custom on call reminders and I am sure they will add it really soon.

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Pros of PagerDuty
Pros of VictorOps
  • 55
    Just works
  • 23
    Easy configuration
  • 14
    Awesome alerting hub
  • 11
    Fantastic Alert aggregation and on call management
  • 9
    User-customizable alerting modes
  • 4
    Awesome tool for alerting and monitoring. Love it
  • 3
    Most reliable out of the three and it isn't even close
  • 7
    The transmogrifier is a game changer
  • 6
    Great Team, Great Product
  • 5
    Free tier
  • 3
    Much better than ANY of the alternatives. Todd is GREAT
  • 3
    Great tiered escalation management
  • 2
    Android app with Wear integration
  • 2
    On-call routing and the timeline is brilliant
  • 1
    Awesome Team always updating
  • 1
    Nice UI

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Cons of PagerDuty
Cons of VictorOps
  • 7
  • 3
    Ugly UI
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    What is PagerDuty?

    PagerDuty is an alarm aggregation and dispatching service for system administrators and support teams. It collects alerts from your monitoring tools, gives you an overall view of all of your monitoring alarms, and alerts an on duty engineer if there's a problem.

    What is VictorOps?

    VictorOps is a real-time incident management platform that combines the power of people and data to embolden DevOps teams so they can handle incidents as they occur and prepare for the next one.

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    What companies use PagerDuty?
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    What tools integrate with PagerDuty?
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    Blog Posts

    Jun 26 2018 at 3:26AM

    Twilio SendGrid

    What are some alternatives to PagerDuty and VictorOps?
    It diagnoses anomalies and slowdowns, spanning mobile, monoliths, and micro services: best-in-class observability, at scale, for modern applications.
    OpsGenie is a cloud-based service for dev & ops teams, providing reliable alerts, on-call schedule management, and escalations. OpsGenie integrates with monitoring tools & services and ensures that the right people are at the right time.
    New Relic
    The world鈥檚 best software and DevOps teams rely on New Relic to move faster, make better decisions and create best-in-class digital experiences. If you run software, you need to run New Relic. More than 50% of the Fortune 100 do too.
    Bigpanda helps you manage and respond to ops incidents faster. All your alerts: organized, assignable, trackable, snoozeable, and updated in real-time.
    Datadog is the leading service for cloud-scale monitoring. It is used by IT, operations, and development teams who build and operate applications that run on dynamic or hybrid cloud infrastructure. Start monitoring in minutes with Datadog!
    See all alternatives