OpsGenie vs PagerDuty vs VictorOps

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OpsGenie

249
210
+ 1
24
PagerDuty

961
639
+ 1
118
VictorOps

88
104
+ 1
30
Advice on OpsGenie, PagerDuty, and VictorOps
Michael Aldridge
Systems Engineer at BetterHelp · | 4 upvotes · 44.8K views
Needs advice
on
SquadcastSquadcast
and
PagerDutyPagerDuty

I'm currently on PagerDuty, but I'm about to add enough users to go out of the starter tier, which will dramatically increase my license cost. PagerDuty is, in my experience, quite clunky, and I'm looking for alternatives. Squadcast is one I've found, and another is xMatters. Between the three, I'm currently leaning towards xMatters, but I'd like to know what people suggest.

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Replies (2)
Chris Riley
Software Architect at Fixate IO · | 3 upvotes · 18.6K views
Recommends
VictorOpsVictorOps

Disclosure I work at Splunk and VictorOps is a Splunk product. But I would suggest in addition to trying the others adding VO to your list. It's important to note that some of the tools are designed as Incident Response tools, others started as mass notification tools. For on-call stick to those designed for incident response.

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Piyush Shrivastava
FrontEndDev at Transfin · | 2 upvotes · 6.3K views
Recommends
SquadcastSquadcast

I would say to use Squadcast, the configuration is easy, provides a lot of features such as war room, RCA tracking postmortem, RBAC and they are quick to add features on request as well, recently I asked for custom on call reminders and I am sure they will add it really soon.

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Pros of OpsGenie
Pros of PagerDuty
Pros of VictorOps
  • 6
    Two-way slack integration
  • 4
    Strong API
  • 4
    Solid scheduling and team management support
  • 3
    Two-way nagios integration
  • 3
    Strong, easy, fast, fits
  • 2
    Free tier
  • 2
    Complete Incident Response Orchestration Platform
  • 54
    Just works
  • 23
    Easy configuration
  • 14
    Awesome alerting hub
  • 11
    Fantastic Alert aggregation and on call management
  • 9
    User-customizable alerting modes
  • 4
    Awesome tool for alerting and monitoring. Love it
  • 3
    Most reliable out of the three and it isn't even close
  • 7
    The transmogrifier is a game changer
  • 6
    Great Team, Great Product
  • 5
    Free tier
  • 3
    Much better than ANY of the alternatives. Todd is GREAT
  • 3
    Great tiered escalation management
  • 2
    Android app with Wear integration
  • 2
    On-call routing and the timeline is brilliant
  • 1
    Awesome Team always updating
  • 1
    Nice UI

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Cons of OpsGenie
Cons of PagerDuty
Cons of VictorOps
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    • 7
      Expensive
    • 3
      Ugly UI
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