Instabug vs SupportKit

Overview

SupportKit

Stacks10

Followers15

Votes0

Instabug

Stacks81

Followers116

Votes279

Instabug vs SupportKit: What are the differences?

What is Instabug? Receive real-time contextual Insights to iterate faster and ship quality apps with confidence. Instabug is a mobile SDK that completely takes care of your bug reporting and user feedback process so you can debug, fix, and prioritize your product backlog more than 10x faster.

What is SupportKit? Message your iOS users directly from Slack. Beautifully simple in-app messaging. SupportKit adds beautifully simple messaging to your app to keep your users engaged and coming back.

Instabug can be classified as a tool in the "Mobile Error Monitoring" category, while SupportKit is grouped under "Mobile Customer Support".

Some of the features offered by Instabug are:

In-App Feedback
Bug Reporting
In-App Surveys

On the other hand, SupportKit provides the following key features:

Support for Slack, Zendesk, or Email.
Automatically send targeted messages to your users to kickstart conversations
Start a conversation in your app that's as fun as texting a friend

Share your Stack

Help developers discover the tools you use. Get visibility for your team's tech choices and contribute to the community's knowledge.

View Docs

CLI (Node.js)

Manual

Detailed Comparison

SupportKit	Instabug
SupportKit adds beautifully simple messaging to your app to keep your users engaged and coming back.	Instabug is a platform for Real-Time Contextual Insights that completely takes care of your bug reporting and user feedback process; to accelerate your workflow and allow you to release with confidence.
Support for Slack, Zendesk, or Email.;Automatically send targeted messages to your users to kickstart conversations;Start a conversation in your app that's as fun as texting a friend	In-App Feedback; Bug Reporting; In-App Surveys; Mobile NPS Surveys; Crash Reporting; Insights; Third Party Integrations; User Profiles; User Steps; Network Logging; Team Collaboration; Analytics; Performance Monitoring; Feature Requests; In-App Chats
Statistics
Stacks 10	Stacks 81
Followers 15	Followers 116
Votes 0	Votes 279
Pros & Cons
No community feedback yet	Pros 42 In-app feedback 42 Bug Reporting 35 Simple, smart and time saving 34 Clean UI, easy to integrate, and superior in features 32 Multiple integrations available
Integrations
Slack Zendesk	Desk.com Zendesk Zapier Basecamp GitHub Pivotal Tracker Jira HipChat Slack Phabricator

What are some alternatives to SupportKit, Instabug?

Crashlytics

Instead of just showing you the stack trace, Crashlytics performs deep analysis of each and every thread. We de-prioritize lines that don't matter while highlighting the interesting ones. This makes reading stack traces easier, faster, and far more useful! Crashlytics' intelligent grouping can take 50,000 crashes, distill them down to 20 unique issues, and then tell you which 3 are the most important to fix.

Helpshift

Helpshift delivers scalable customer service in your mobile apps and mobile websites. CRM for mobile enabling customer conversations inside your app.

Crittercism

Crittercism, based in San Francisco, California, is the world’s first mobile application performance management (APM) solution. The company’s products monitor every aspect of mobile app performance, allowing Developers and IT Operations to deliver high performing, highly reliable, highly available mobile apps. Crittercism provides a real-time global view of app diagnostics and crashes across iOS, Android, Windows Phone 8, Hybrid and HTML5 apps and is used on more than 800 million unique devices and in more than 250 billion app sessions. The company’s investors include Google Ventures, Opus Capital and Shasta Ventures.

Hipmob

Talk to mobile users inside your app. Used by m-commerce, SAAS and Subscription services, and mobile hardware companies to increase retention and in-app sales, and get fewer support tickets. Help users help themselves with in-app helpdesk, use live chat to answer questions immediately, and push notifications bring users back.

HelpSite

It is easy-to-use hosted knowledge base software for creating an awesome support & FAQ site for your business.

SIGNL4

When critical systems fail or incidents happen, it bridges the ‘last mile’ to your staff, engineers, IT admins and workers ‘in the field’. It adds real-time mobile alerting to your services, systems and processes in no time. It notifies through persistent mobile push, text and voice calls with acknowledgement, tracking and escalation. Integrated duty and shift scheduling ensures the right people are alerted at the right time. Through convenient interfaces like email and webhooks, it adds mobile alerting and incident response capabilities to IT, IoT, SCADA and other technical systems.

HelpStack

HelpStack helps iOS developers to setup support interface for their customers to reach out and provide feedback. Being open-source, developers can customize the look and feel of the helpdesk within their app. Also, the iOS developers can easily collaborate to enhance its capabilities.

Cisco Emergency Responder

It assures that Cisco Unified Communications Manager will send emergency calls to the appropriate Public Safety Answering Point (PSAP) for the caller's location, and that the PSAP can identify the caller's location and return the call if necessary.