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Helpshift

16
21
+ 1
21
Instabug

76
111
+ 1
276
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Helpshift vs Instabug: What are the differences?

Developers describe Helpshift as "Mobile in-app Support & help desk". Helpshift delivers scalable customer service in your mobile apps and mobile websites. CRM for mobile enabling customer conversations inside your app. On the other hand, Instabug is detailed as "Receive real-time contextual Insights to iterate faster and ship quality apps with confidence". Instabug is a mobile SDK that completely takes care of your bug reporting and user feedback process so you can debug, fix, and prioritize your product backlog more than 10x faster.

Helpshift and Instabug are primarily classified as "Mobile Customer Support" and "Mobile Error Monitoring" tools respectively.

Some of the features offered by Helpshift are:

  • In-app Messaging
  • Bug Submission
  • Internationalized Knowledge Base

On the other hand, Instabug provides the following key features:

  • In-App Feedback
  • Bug Reporting
  • In-App Surveys

"In-app feedback" is the top reason why over 3 developers like Helpshift, while over 38 developers mention "Bug Reporting" as the leading cause for choosing Instabug.

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Pros of Helpshift
Pros of Instabug
  • 4
    In-app feedback
  • 3
    In-app messaging
  • 3
    Native mobile support
  • 3
    Keeps my users in the app!
  • 2
    Email Support
  • 2
    Native app support
  • 2
    FAQs
  • 1
    Unity3D Support
  • 1
    Review/Ratings Analytics
  • 42
    Bug Reporting
  • 42
    In-app feedback
  • 35
    Simple, smart and time saving
  • 34
    Clean UI, easy to integrate, and superior in features
  • 32
    Multiple integrations available
  • 29
    Customer support
  • 27
    Free Trial
  • 22
    It is a world class product, and they give ears to us
  • 13
    "Shake to Send" Bug Reporting Feature

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What is Helpshift?

Helpshift delivers scalable customer service in your mobile apps and mobile websites. CRM for mobile enabling customer conversations inside your app.

What is Instabug?

Instabug is a platform for Real-Time Contextual Insights that completely takes care of your bug reporting and user feedback process; to accelerate your workflow and allow you to release with confidence.

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What companies use Helpshift?
What companies use Instabug?
See which teams inside your own company are using Helpshift or Instabug.
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What tools integrate with Helpshift?
What tools integrate with Instabug?

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What are some alternatives to Helpshift and Instabug?
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
Intercom
Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.
FreshDesk
Freshdesk is an on demand customer support software that works across multiple support channels.
SupportKit
SupportKit adds beautifully simple messaging to your app to keep your users engaged and coming back.
Hipmob
Talk to mobile users inside your app. Used by m-commerce, SAAS and Subscription services, and mobile hardware companies to increase retention and in-app sales, and get fewer support tickets. Help users help themselves with in-app helpdesk, use live chat to answer questions immediately, and push notifications bring users back.
See all alternatives