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Helpshift

Stacks17

Followers22

+ 1

Votes21

Instabug

Stacks78

Followers112

+ 1

Votes276

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Helpshift vs Instabug: What are the differences?

Developers describe Helpshift as "Mobile in-app Support & help desk". Helpshift delivers scalable customer service in your mobile apps and mobile websites. CRM for mobile enabling customer conversations inside your app. On the other hand, Instabug is detailed as "Receive real-time contextual Insights to iterate faster and ship quality apps with confidence". Instabug is a mobile SDK that completely takes care of your bug reporting and user feedback process so you can debug, fix, and prioritize your product backlog more than 10x faster.

Helpshift and Instabug are primarily classified as "Mobile Customer Support" and "Mobile Error Monitoring" tools respectively.

Some of the features offered by Helpshift are:

In-app Messaging
Bug Submission
Internationalized Knowledge Base

On the other hand, Instabug provides the following key features:

In-App Feedback
Bug Reporting
In-App Surveys

"In-app feedback" is the top reason why over 3 developers like Helpshift, while over 38 developers mention "Bug Reporting" as the leading cause for choosing Instabug.

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Pros of Helpshift

Pros of Instabug

4
In-app feedback
3
In-app messaging
3
Native mobile support
3
Keeps my users in the app!
2
Email Support
2
Native app support
2
FAQs
1
Unity3D Support
1
Review/Ratings Analytics

42
Bug Reporting
42
In-app feedback
35
Simple, smart and time saving
34
Clean UI, easy to integrate, and superior in features
32
Multiple integrations available
29
Customer support
27
Free Trial
22
It is a world class product, and they give ears to us
13
"Shake to Send" Bug Reporting Feature

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What is Helpshift?

Helpshift delivers scalable customer service in your mobile apps and mobile websites. CRM for mobile enabling customer conversations inside your app.

What is Instabug?

Instabug is a platform for Real-Time Contextual Insights that completely takes care of your bug reporting and user feedback process; to accelerate your workflow and allow you to release with confidence.

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What companies use Helpshift?

What companies use Instabug?

See which teams inside your own company are using Helpshift or Instabug.

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What tools integrate with Helpshift?

What tools integrate with Instabug?

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What are some alternatives to Helpshift and Instabug?

Zendesk

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

Intercom

Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.

FreshDesk

Freshdesk is an on demand customer support software that works across multiple support channels.

SupportKit

SupportKit adds beautifully simple messaging to your app to keep your users engaged and coming back.

Hipmob

Talk to mobile users inside your app. Used by m-commerce, SAAS and Subscription services, and mobile hardware companies to increase retention and in-app sales, and get fewer support tickets. Help users help themselves with in-app helpdesk, use live chat to answer questions immediately, and push notifications bring users back.

See all alternatives

Helpshift vs Instabug

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Pros of Helpshift

Pros of Instabug

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What is Helpshift?

What is Instabug?

Need advice about which tool to choose?Ask the StackShare community!

What companies use Helpshift?

What companies use Instabug?

Sign up to get full access to all the companiesMake informed product decisions

What tools integrate with Helpshift?

What tools integrate with Instabug?

Sign up to get full access to all the tool integrationsMake informed product decisions

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