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Helpshift

16
21
+ 1
21
Hipmob

9
11
+ 1
9
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Helpshift vs Hipmob: What are the differences?

What is Helpshift? Mobile in-app Support & help desk. Helpshift delivers scalable customer service in your mobile apps and mobile websites. CRM for mobile enabling customer conversations inside your app.

What is Hipmob? In-App Mobile Live Chat and Helpdesk. Talk to mobile users inside your app. Used by m-commerce, SAAS and Subscription services, and mobile hardware companies to increase retention and in-app sales, and get fewer support tickets. Help users help themselves with in-app helpdesk, use live chat to answer questions immediately, and push notifications bring users back.

Helpshift and Hipmob can be primarily classified as "Mobile Customer Support" tools.

Some of the features offered by Helpshift are:

  • In-app Messaging
  • Bug Submission
  • Internationalized Knowledge Base

On the other hand, Hipmob provides the following key features:

  • Live for iPhone, iPad or Android- Plug and play in 15 minutes for your iPhone, iPad and Android app(s).
  • Know your users- See account info, device, OS, app version, location and past chat transcripts.
  • Re-engage users- Notify users of changes, fixes & updates while they are away

"In-app feedback" is the top reason why over 3 developers like Helpshift, while over 2 developers mention "iOS and Android" as the leading cause for choosing Hipmob.

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Pros of Helpshift
Pros of Hipmob
  • 4
    In-app feedback
  • 3
    In-app messaging
  • 3
    Native mobile support
  • 3
    Keeps my users in the app!
  • 2
    Email Support
  • 2
    Native app support
  • 2
    FAQs
  • 1
    Unity3D Support
  • 1
    Review/Ratings Analytics
  • 4
    IOS and Android
  • 2
    Push notifications
  • 2
    Re-engage users
  • 1
    Fully searchable

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What is Helpshift?

Helpshift delivers scalable customer service in your mobile apps and mobile websites. CRM for mobile enabling customer conversations inside your app.

What is Hipmob?

Talk to mobile users inside your app. Used by m-commerce, SAAS and Subscription services, and mobile hardware companies to increase retention and in-app sales, and get fewer support tickets. Help users help themselves with in-app helpdesk, use live chat to answer questions immediately, and push notifications bring users back.

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What companies use Helpshift?
What companies use Hipmob?
See which teams inside your own company are using Helpshift or Hipmob.
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What tools integrate with Helpshift?
What tools integrate with Hipmob?

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What are some alternatives to Helpshift and Hipmob?
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
Intercom
Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.
FreshDesk
Freshdesk is an on demand customer support software that works across multiple support channels.
SupportKit
SupportKit adds beautifully simple messaging to your app to keep your users engaged and coming back.
HelpSite
It is easy-to-use hosted knowledge base software for creating an awesome support & FAQ site for your business.
See all alternatives