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GrooveHQ vs Freshservice: What are the differences?
What is GrooveHQ? Real-time customer support across all types of channels - email, web, mobile, live chat, Twitter, Facebook and more. Groove’s dashboard puts your email, live chat, Twitter and Facebook communication in one place, making customer support management hassle-free.
What is Freshservice? An IT service management tool in the cloud. Cloud based ITSM software for your service desk. Powerful IT help desk automation tool to manage incidents, assets and more.
GrooveHQ and Freshservice can be primarily classified as "Help Desk" tools.
Some of the features offered by GrooveHQ are:
- Ticket Management- From submission to resolution, Groove's intuitive features make customer support easier, with tools that organize, automate and manage your workflow.
- Custom Folders- Save time and get through customer support requests faster by organizing your tickets into custom folders.
- Custom Rules- Simplify and automate ticket management by creating custom rules to assign, forward, prioritize tickets and more.
On the other hand, Freshservice provides the following key features:
- Easy to use and set up
- Multi-channel support
- Gamify your service desk
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Learn MoreWhat is Freshservice?
Cloud based ITSM software for your service desk. Powerful IT help desk automation tool to manage incidents, assets and more.
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What companies use Freshservice?
What companies use Freshservice?
See which teams inside your own company are using Freshservice or undefined.
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What tools integrate with Freshservice?
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What are some alternatives to and Freshservice?
FreshDesk
Freshdesk is an on demand customer support software that works across multiple support channels.
Jira Service Desk
It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.
Jira
Jira's secret sauce is the way it simplifies the complexities of software development into manageable units of work.
Jira comes out-of-the-box with everything agile teams need to ship value to customers faster.
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
Solarwinds
Developed by network and systems engineers who know what it takes to manage today's dynamic IT environments, SolarWinds has a deep connection to the IT community.