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Cisco Unified Contact Center Express vs Ziwo

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Cisco Unified Contact Center Express
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Ziwo
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Cisco Unified Contact Center Express vs Ziwo: What are the differences?

Developers describe Cisco Unified Contact Center Express as "Secure, available, and sophisticated contact center software solution". It provides a secure, available, and sophisticated contact center software solution for up to 400 agents and interactive voice response (IVR) ports that is easy to deploy and manage. This omnichannel solution is ideal for formal and informal small to medium-size contact centers. On the other hand, Ziwo is detailed as "Single platform for Calls & Messages". Single platform for Calls & Messages. API Based with CRM Plugins. Connect Real, Virtual & Remote Agents with Phone Numbers in Every Country.

Cisco Unified Contact Center Express and Ziwo can be categorized as "Call Center as a Service" tools.

Some of the features offered by Cisco Unified Contact Center Express are:

  • Agent and supervisor experience
  • Get insight on customer experience
  • Seamless omnichannel interactions

On the other hand, Ziwo provides the following key features:

  • Outbound Compaign
  • Statistics
  • Live KPI
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What is Cisco Unified Contact Center Express?

It provides a secure, available, and sophisticated contact center software solution for up to 400 agents and interactive voice response (IVR) ports that is easy to deploy and manage. This omnichannel solution is ideal for formal and informal small to medium-size contact centers.

What is Ziwo?

Single platform for Calls & Messages. API Based with CRM Plugins. Connect Real, Virtual & Remote Agents with Phone Numbers in Every Country.

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What companies use Cisco Unified Contact Center Express?
What companies use Ziwo?
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What tools integrate with Cisco Unified Contact Center Express?
What tools integrate with Ziwo?
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