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LiveChat vs Channels: What are the differences?
LiveChat: Powerful live chat software. LiveChat provides a live chat application with help desk and web analytics functionalities, allowing online businesses to communicate with visitors in real time; Channels: Power up your customer service. It connects to your favorite platforms to power up every conversation you have. Ask fewer questions and get straight to the point.
LiveChat and Channels belong to "Customer Support Chat" category of the tech stack.
Some of the features offered by LiveChat are:
- Chat tools (Canned responses, Visitor information, Chat tags, File sharing, Chat archives, Transfers)
- Customization (Chat window themes, 42 Languages, CSS customization, Social media buttons)
- Engaging customers (Chat Invitations, Ticket form, Chat on Facebook, Chat buttons)
On the other hand, Channels provides the following key features:
- eCommerce Integrations - Shopify and Magento
- Pipedrive Integration
- LiveChat Integration
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Learn MorePros of Channels
Pros of LiveChat
Pros of Channels
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Pros of LiveChat
- Nicely documented, powerful API1
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What is Channels?
It connects to your favorite platforms to power up every conversation you have. Ask fewer questions and get straight to the point.
What is LiveChat?
LiveChat provides a live chat application with help desk and web analytics functionalities, allowing online businesses to communicate with visitors in real time.
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What companies use Channels?
What companies use LiveChat?
What companies use Channels?
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What companies use LiveChat?
See which teams inside your own company are using Channels or LiveChat.
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What tools integrate with Channels?
What tools integrate with LiveChat?
What tools integrate with LiveChat?
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What are some alternatives to Channels and LiveChat?
tawk.to
It is a live chat support & messaging application that focuses on successful communication between businesses and their customers.
Olark
Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.
Zopim
Zopim is focused on serving the needs of web users that hasn’t been met by other chat solutions: the need for usability, convenience and simplicity of design
Drift
Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere.
Crisp
Chat with website visitors, integrate your favorite tools, and deliver a great customer experience.