Mantis vs OTRS Community Edition: What are the differences?

What is Mantis? An open source issue tracker. It is a free web-based bug tracking system. It provides a delicate balance between simplicity and power. Users are able to get started in minutes and start managing their projects while collaborating with their teammates and clients effectively.

What is OTRS Community Edition? A web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. It is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. With a fast implementation and easy customization to your needs it helps you reducing costs and increasing the efficiency and transparency of your business communication.

Mantis and OTRS Community Edition can be categorized as "Issue Tracking" tools.

Some of the features offered by Mantis are:

• Email Notifications
• Access Control
• Customizable

On the other hand, OTRS Community Edition provides the following key features:

• Support for MIME emails with attachments
• Automatic conversion of HTML into plain text messages (increased security for sensitive content and enables faster searching)
• Incoming mail can be filtered and pre-processed with complex rules, e.g. for spam messages or Queue distribution

OTRS Community Edition is an open source tool with 670 GitHub stars and 416 GitHub forks. Here's a link to OTRS Community Edition's open source repository on GitHub.