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  1. Stackups
  2. DevOps
  3. Monitoring
  4. Monitoring Aggregation
  5. AlertOps vs PagerDuty

AlertOps vs PagerDuty

OverviewDecisionsComparisonAlternatives

Overview

PagerDuty
PagerDuty
Stacks1.0K
Followers703
Votes119
AlertOps
AlertOps
Stacks9
Followers18
Votes0

AlertOps vs PagerDuty: What are the differences?

Introduction

AlertOps and PagerDuty are both incident management platforms that aim to streamline and improve the overall incident response process. However, there are some key differences between the two that set them apart from each other. In this article, we will discuss six key differences between AlertOps and PagerDuty.

  1. Integration Capabilities: AlertOps provides extensive integration capabilities with various third-party tools and services, allowing users to consolidate their incident data from different sources into one central platform. On the other hand, while PagerDuty also offers integrations, its range and flexibility in terms of integration capabilities are comparatively limited.

  2. Flexibility in Escalation Policies: AlertOps offers a high level of flexibility in defining escalation policies for different types of incidents. Users can define multiple levels and time-based escalation rules as per their specific requirements. On the contrary, PagerDuty provides a more rigid structure for defining escalation policies, with fewer options for customization.

  3. User Interface and User Experience: AlertOps boasts a user-friendly interface with an intuitive design that allows users to navigate and perform tasks with ease. The platform offers a seamless user experience, making it easier for users to manage incidents efficiently. In contrast, while PagerDuty also provides a user-friendly interface, some users may find it comparatively less intuitive and may require more time to become familiar with its functionalities.

  4. Pricing and Plans: AlertOps offers flexible pricing plans, allowing users to choose a plan that best fits their requirements and budget. They offer both monthly and annual subscriptions, along with different tiers based on the number of users and features needed. In contrast, PagerDuty's pricing structure is relatively rigid, with fewer options for customization.

  5. Support and Customer Service: AlertOps prides itself on its exceptional customer support and provides dedicated account managers to assist users throughout their journey with the platform. They offer 24/7 support, ensuring prompt resolution of any issues or queries that may arise. While PagerDuty also provides support, some users have reported occasional delays in response time and limited availability at certain hours.

  6. Additional Features: AlertOps offers a range of additional features such as customizable dashboards, reporting and analytics, and automated workflows. Users can create and configure personalized dashboards to get real-time insights into their incident data. Moreover, AlertOps provides a visual workflow builder that allows users to automate routine tasks and processes. In comparison, PagerDuty provides similar features but may lack the same level of customization and flexibility.

In summary, AlertOps differentiates itself from PagerDuty through its extensive integration capabilities, flexibility in escalation policies, user-friendly interface, customizable pricing plans, exceptional customer support, and a wide range of additional features.

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Advice on PagerDuty, AlertOps

Michael
Michael

Systems Engineer at BetterHelp

Apr 8, 2020

Needs adviceonPagerDutyPagerDutySquadcastSquadcast

I'm currently on PagerDuty, but I'm about to add enough users to go out of the starter tier, which will dramatically increase my license cost. PagerDuty is, in my experience, quite clunky, and I'm looking for alternatives. Squadcast is one I've found, and another is xMatters. Between the three, I'm currently leaning towards xMatters, but I'd like to know what people suggest.

90.6k views90.6k
Comments

Detailed Comparison

PagerDuty
PagerDuty
AlertOps
AlertOps

PagerDuty is an alarm aggregation and dispatching service for system administrators and support teams. It collects alerts from your monitoring tools, gives you an overall view of all of your monitoring alarms, and alerts an on duty engineer if there's a problem.

It is an alert aggregation and incident management service for IT and DevOps teams. It is a real-time SaaS platform that combines collaboration with alert management so you can handle critical incidents as they occur. With our quick escalations, the right alerts are delivered to the right people enabling increased agility to your team. Our mobile app and integrations allow you to get alerts through SMS, push notifications, and email so you never again miss a critical alert.

Alerting that works (and wakes you up)- When your systems go down, PagerDuty will wake you up. You choose how you want to be alerted - via phone, SMS or email, to multiple numbers, with retries.;Integrate all your existing monitoring tools- PagerDuty works great with almost all monitoring tools including: Nagios (and Icinga), Keynote, New Relic, Pingdom, Circonus, Red Gate SQL Monitor, Server Density, Zenoss, Monit, Munin, SolarWinds and many others. If it can send email, it will work with PagerDuty.;Native apps with push notifications- iOS and Android native apps with push notifications and a cross-platform mobile website ensure you can respond to alerts wherever you are, even on the go.;On-call duty scheduling- Easily set up schedules to fairly share on-call duty responsibilities with your team.;Automatic escalation of alerts- If you're paged but don't respond in time, the alert is auto-escalated to a team member. Ensures nothing slips through the cracks - ever.;Reliable, distributed architecture- PagerDuty's infrastructure is fully replicated in multiple data centers, with fast failover when problems occur.;Works internationally (Yes, really!)- Phone alerts can be delivered to over 170 countries and territories; SMS alerts are available virtually world-wide. (Is my country included?)
Role based security; Integrate with tools you use; Enterprise reporting; Automatic escalations; Rich alerting; Real-time collaboration; Enterprise team management; Alert aggregation; Flexible on-call scheduling; Extendable; Mobile incident management; Enterprise platform
Statistics
Stacks
1.0K
Stacks
9
Followers
703
Followers
18
Votes
119
Votes
0
Pros & Cons
Pros
  • 55
    Just works
  • 23
    Easy configuration
  • 14
    Awesome alerting hub
  • 11
    Fantastic Alert aggregation and on call management
  • 9
    User-customizable alerting modes
Cons
  • 7
    Expensive
  • 3
    Ugly UI
No community feedback yet
Integrations
Scout
Scout
Nagios
Nagios
New Relic
New Relic
HipChat
HipChat
Datadog
Datadog
Logentries
Logentries
Sensu
Sensu
Logstash
Logstash
Jira
Jira
Okta
Okta
Microsoft Azure
Microsoft Azure
GitHub
GitHub
New Relic
New Relic
Datadog
Datadog
Jira
Jira
Rackspace Cloud Files
Rackspace Cloud Files
Zendesk
Zendesk
Slack
Slack
AppDynamics
AppDynamics
Monitis
Monitis

What are some alternatives to PagerDuty, AlertOps ?

VictorOps

VictorOps

VictorOps is a real-time incident management platform that combines the power of people and data to embolden DevOps teams so they can handle incidents as they occur and prepare for the next one.

OpsGenie

OpsGenie

OpsGenie is a cloud-based service for dev & ops teams, providing reliable alerts, on-call schedule management, and escalations. OpsGenie integrates with monitoring tools & services and ensures that the right people are at the right time.

Zenduty

Zenduty

End to end incident management platform for SRE, DevOps, Network Operations, Infrastructure and Security Operations teams

Bigpanda

Bigpanda

Bigpanda helps you manage and respond to ops incidents faster. All your alerts: organized, assignable, trackable, snoozeable, and updated in real-time.

Spike.sh

Spike.sh

Spike.sh is an incident response platform built for modern teams. Spike.sh integrates with your monitoring tools and alerts on phone call, SMS, Slack, MS Teams, Whatsapp, and Telegram.

Healthchecks.io

Healthchecks.io

Healthchecks.io is a monitoring service for your cron jobs, background services and scheduled tasks. It works by listening for HTTP "pings" from your services. You can set up various alert methods: email, Slack, Telegram, PagerDuty, etc.

Squadcast

Squadcast

It is an end-to-end incident response platform that helps tech teams adopt SRE best practices to maximize service reliability, accelerate innovation velocity and deliver outstanding customer experiences.

Cronitor

Cronitor

Monitoring systems are often complex and require a strong sysadmin background to properly configure and maintain. Cronitor replaces all this with a simple service that anyone can set up. Receive email/sms notifications if your jobs don't run, run too slow, or finish too quickly.

incident.io

incident.io

It is a Slack-native incident response and management tool that scales as your team grows. Hypergrowth companies use it to automate incident processes, focus on fixing the issue, and learn from incident insights to improve site reliability and fix vulnerabilities.

xMatters

xMatters

Nothing’s more important than a great customer experience, but sometimes services get disrupted. It helps teams resolve issues fast before they impact customers.

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