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PagerDuty vs Pingdom: What are the differences?
Developers describe PagerDuty as "Incident management with powerful visibility, reliable alerting, and improved collaboration". PagerDuty is an alarm aggregation and dispatching service for system administrators and support teams. It collects alerts from your monitoring tools, gives you an overall view of all of your monitoring alarms, and alerts an on duty engineer if there's a problem. On the other hand, Pingdom is detailed as "Uptime and performance monitoring made easy". Pingdom is an uptime monitoring service. When problems happen with a site that Pingdom monitors, it immediately alerts the owner so the problem can be taken care of.
PagerDuty belongs to "Monitoring Aggregation" category of the tech stack, while Pingdom can be primarily classified under "Website Monitoring".
Some of the features offered by PagerDuty are:
- Alerting that works (and wakes you up)- When your systems go down, PagerDuty will wake you up. You choose how you want to be alerted - via phone, SMS or email, to multiple numbers, with retries.
- Integrate all your existing monitoring tools- PagerDuty works great with almost all monitoring tools including: Nagios (and Icinga), Keynote, New Relic, Pingdom, Circonus, Red Gate SQL Monitor, Server Density, Zenoss, Monit, Munin, SolarWinds and many others. If it can send email, it will work with PagerDuty.
- Native apps with push notifications- iOS and Android native apps with push notifications and a cross-platform mobile website ensure you can respond to alerts wherever you are, even on the go.
On the other hand, Pingdom provides the following key features:
- Uptime & Response time reports
- Multi-step transaction monitoring
- Email, text & twitter alerts
"Just works" is the top reason why over 51 developers like PagerDuty, while over 224 developers mention "Simple and reliable" as the leading cause for choosing Pingdom.
According to the StackShare community, Pingdom has a broader approval, being mentioned in 864 company stacks & 219 developers stacks; compared to PagerDuty, which is listed in 303 company stacks and 47 developer stacks.
I'm currently on PagerDuty, but I'm about to add enough users to go out of the starter tier, which will dramatically increase my license cost. PagerDuty is, in my experience, quite clunky, and I'm looking for alternatives. Squadcast is one I've found, and another is xMatters. Between the three, I'm currently leaning towards xMatters, but I'd like to know what people suggest.
VictorOpsDisclosure I work at Splunk and VictorOps is a Splunk product. But I would suggest in addition to trying the others adding VO to your list. It's important to note that some of the tools are designed as Incident Response tools, others started as mass notification tools. For on-call stick to those designed for incident response.
SquadcastI would say to use Squadcast, the configuration is easy, provides a lot of features such as war room, RCA tracking postmortem, RBAC and they are quick to add features on request as well, recently I asked for custom on call reminders and I am sure they will add it really soon.
Pros of PagerDuty
- Just works55
- Easy configuration23
- Awesome alerting hub14
- Fantastic Alert aggregation and on call management11
- User-customizable alerting modes9
- Awesome tool for alerting and monitoring. Love it4
- Most reliable out of the three and it isn't even close3
Pros of Pingdom
- Simple and reliable224
- Monitoring your websites103
- Easy to use dashboard75
- Email, text & twitter alerts65
- Free tier43
- Performance data23
- Detailed Reports14
- Email Reports11
- Mobile App9
- Root Cause Analysis9
- 30-day risk free trial1
- Easy setup1
- IOS app1
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Cons of PagerDuty
- Expensive7
- Ugly UI3
Cons of Pingdom
- UI is incredibly complicated3
- Expensive3
- Hard to set up alerts properly2
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