Oktell vs Amazon Connect: What are the differences?

Developers describe Oktell as "A contact center automation platform". It is a contact center automation platform . It will help organize the workplaces of agents, supervisors, auditors, contact center administrators and will become an indispensable tool for inbound and outbound campaigns. On the other hand, Amazon Connect is detailed as "Simple to use, cloud-based contact center". The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required.

Oktell and Amazon Connect belong to "Call Center Management" category of the tech stack.

Some of the features offered by Oktell are:

• Combining disparate communication channels into a single infrastructure
• Intelligent call routing
• Omnichannel customer service

On the other hand, Amazon Connect provides the following key features:

• Easy to set up and manage
• Scalable and elastic
• Pay as you go