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SendBird vs Sinch vs Twilio API for WhatsApp

Need advice about which tool to choose?Ask the StackShare community!

SendBird
136
403
+ 1
78
Sinch
38
115
+ 1
32
Twilio API for WhatsApp
56
139
+ 1
0

SendBird vs Sinch vs Twilio API for WhatsApp: What are the differences?

Introduction: In this comparison, we will highlight the key differences between SendBird, Sinch, and Twilio API for WhatsApp.

  1. Pricing Structure: SendBird offers a flexible pricing structure based on the number of Monthly Active Users (MAUs) and features utilized, while Sinch provides different pricing plans based on message volume and features required. On the other hand, Twilio API for WhatsApp offers pay-as-you-go pricing, charging per message sent or received.

  2. Messaging Capabilities: SendBird offers extensive messaging features like group chat, push notifications, and file sharing along with a robust SDK for customization. Sinch, on the other hand, focuses on providing global reach and high deliverability rates for messages sent through its platform. Twilio API for WhatsApp excels in providing a reliable messaging platform with rich media support for WhatsApp.

  3. Integration Options: SendBird provides comprehensive documentation and support for integrating its services into various platforms and supports multiple programming languages. Sinch offers easy integration through its SDKs and APIs, ensuring a seamless user experience. Twilio API for WhatsApp provides extensive documentation and support for developers to integrate WhatsApp messaging into their applications easily.

  4. Customer Support: SendBird offers dedicated customer support through various channels like email, chat, and phone, ensuring that clients receive timely assistance. Sinch also provides reliable customer support with a focus on assisting clients in implementing their solutions effectively. Twilio API for WhatsApp offers extensive developer resources and documentation, along with community support for resolving queries.

  5. Security Features: SendBird prioritizes secure messaging with end-to-end encryption and compliance with data protection regulations like GDPR, ensuring user data privacy. Sinch also emphasizes security by providing encryption options and secure data transmission protocols. Twilio API for WhatsApp offers measures like phone number verification and access control to enhance the security of messaging interactions.

  6. Scalability: SendBird platform offers scalability to support rapid user growth and increasing message volume, making it suitable for large enterprises with growing user bases. Sinch also provides scalability to handle a high volume of messages and users, ensuring reliable service delivery. Twilio API for WhatsApp accommodates scalability requirements efficiently, making it a suitable choice for applications with fluctuating message volumes.

In Summary, SendBird, Sinch, and Twilio API for WhatsApp differ in their pricing structures, messaging capabilities, integration options, customer support, security features, and scalability to cater to diverse business needs.

Advice on SendBird, Sinch, and Twilio API for WhatsApp
Yeongju Park
SW Web Engineer at Sense Korea · | 4 upvotes · 76.8K views
Needs advice
on
CometChatCometChat
and
SendBirdSendBird

I am considering which chat solution to choose between CometChat and SendBird, for our new app. The condition is, the app is going to run in a private network and has to connect with MSSQL. Any advice on other things I have to consider before choosing one, or is there another chat service you would recommend? Thank you!

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Replies (2)
Dominique Hicks
Business Development · | 2 upvotes · 4.6K views
Recommends
on
StreamStream

Hi Yeongju, What do you mean by private network? Are you talking about limiting the users allowed to use the app or where the data is stored? I'd be happy to help you! Connect with me on linkedin - https://www.linkedin.com/in/dominiquebhicks/ or book a call if you'd like help exploring - https://calendly.com/dominique-sales/discovery-call-with-stream Thanks!

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Caroline Dangson
Product Marketing at Sendbird · | 1 upvotes · 4.4K views
Recommends
at

Hi Yeongju. I work for Sendbird. Sendbird runs in the cloud. Since you mention private network and connecting with MSSQL, it sounds like you need an on-premise chat solution. CometChat claims to support on-premise. You might also look into open source chat solutions. https://medevel.com/12-open-source-chat-and-messaging-development-sdk-and-frameworks/ Hope this helps.

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Pros of SendBird
Pros of Sinch
Pros of Twilio API for WhatsApp
  • 13
    Active support is impressive. (Support for private deve
  • 10
    Pre-built UI for major platforms
  • 10
    Easy to use
  • 8
    Migration API for customers using other chat services
  • 7
    Scalability is awesome
  • 7
    First chat SDK officially supports Xamarin
  • 5
    Because my product guy told me to
  • 5
    Unlimited number of users in public chat
  • 5
    Cool product
  • 4
    Flexible message format ex) json, xml
  • 2
    Out of the box api and features
  • 2
    Intuitive and feature-packed
  • 9
    Super smooth SDK
  • 8
    Easy setup
  • 6
    Cross-platform (iOS, Android, Web)
  • 5
    Super voice quality
  • 4
    Great support
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    Cons of SendBird
    Cons of Sinch
    Cons of Twilio API for WhatsApp
    • 2
      Policy on concurrent users leads to overages and overch
    • 2
      Prices ramp up exponentially
    • 2
      Crashed in ios when make connection in vedio calling
      Be the first to leave a con

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      What is SendBird?

      SendBird is a Messaging SDK, Chat API, and fully managed chat infrastructure for your mobile apps and websites. Embeddable chat for iOS, Android, JavaScript, Unity, .NET.

      What is Sinch?

      Sinch makes it easy for developers to add voice, messaging and SMS to their apps with just a few lines of code. Enrich your apps with communications that your users will love.

      What is Twilio API for WhatsApp?

      The Twilio API for WhatsApp provides developers all over the world with a simple, reliable, and officially supported way to use the WhatsApp Business API. They can now easily build messaging experiences that combine the ease of use of the Programmable SMS API with the global reach of WhatsApp.

      Need advice about which tool to choose?Ask the StackShare community!

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      What companies use SendBird?
      What companies use Sinch?
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      What tools integrate with SendBird?
      What tools integrate with Sinch?
      What tools integrate with Twilio API for WhatsApp?
      What are some alternatives to SendBird, Sinch, and Twilio API for WhatsApp?
      PubNub
      PubNub makes it easy for you to add real-time capabilities to your apps, without worrying about the infrastructure. Build apps that allow your users to engage in real-time across mobile, browser, desktop and server.
      Stream
      Stream allows you to build scalable feeds, activity streams, and chat. Stream’s simple, yet powerful API’s and SDKs are used by some of the largest and most popular applications for feeds and chat. SDKs available for most popular languages.
      Firebase
      Firebase is a cloud service designed to power real-time, collaborative applications. Simply add the Firebase library to your application to gain access to a shared data structure; any changes you make to that data are automatically synchronized with the Firebase cloud and with other clients within milliseconds.
      QuickBlox
      Add powerful communication features to your mobile app and data services for your backend<br>
      MessageBird
      At MessageBird we believe that communicating with a business should feel as natural as communicating with a friend. That's why our SMS, Voice and Conversations APIs continue to revolutionize company-customer interactions.
      See all alternatives

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