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  5. Microsoft Power Automate vs OTRS Community Edition

Microsoft Power Automate vs OTRS Community Edition

OverviewComparisonAlternatives

Overview

OTRS Community Edition
OTRS Community Edition
Stacks12
Followers15
Votes0
GitHub Stars858
Forks451
Microsoft Power Automate
Microsoft Power Automate
Stacks164
Followers119
Votes0

OTRS Community Edition vs Microsoft Power Automate: What are the differences?

Developers describe OTRS Community Edition as "A web-based ticketing systems used for Customer Service, Help Desk, IT Service Management". It is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. With a fast implementation and easy customization to your needs it helps you reducing costs and increasing the efficiency and transparency of your business communication. On the other hand, Microsoft Power Automate is detailed as "Streamline repetitive tasks and paperless processes". It is a service that helps you create automated workflows between your favorite apps and services to synchronize files, get notifications, collect data and more.

OTRS Community Edition belongs to "Issue Tracking" category of the tech stack, while Microsoft Power Automate can be primarily classified under "Workflow Manager".

Some of the features offered by OTRS Community Edition are:

  • Support for MIME emails with attachments
  • Automatic conversion of HTML into plain text messages (increased security for sensitive content and enables faster searching)
  • Incoming mail can be filtered and pre-processed with complex rules, e.g. for spam messages or Queue distribution

On the other hand, Microsoft Power Automate provides the following key features:

  • Boost productivity
  • Quickly and securely automate—at scale
  • Put intelligent workflows to work

OTRS Community Edition is an open source tool with 711 GitHub stars and 424 GitHub forks. Here's a link to OTRS Community Edition's open source repository on GitHub.

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Detailed Comparison

OTRS Community Edition
OTRS Community Edition
Microsoft Power Automate
Microsoft Power Automate

It is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. With a fast implementation and easy customization to your needs it helps you reducing costs and increasing the efficiency and transparency of your business communication.

Microsoft Power Automate is a cloud-first, comprehensive automation platform, powered by low-code and AI. Modernize business processes, integrate operations at scale, and maintain visibility and control with enterprise-grade governance.

Support for MIME emails with attachments; Automatic conversion of HTML into plain text messages (increased security for sensitive content and enables faster searching); Incoming mail can be filtered and pre-processed with complex rules, e.g. for spam messages or Queue distribution; Support for PGP and S/MIME standards for key/certificate management and email processing; Automatic responses, configurable for every queue
Robotic process automation; RPA; Digital process automation; DPA; Artificial intelligence; AI; GPT; Intelligent document process; IDP; Process mining; Task mining
Statistics
GitHub Stars
858
GitHub Stars
-
GitHub Forks
451
GitHub Forks
-
Stacks
12
Stacks
164
Followers
15
Followers
119
Votes
0
Votes
0
Integrations
No integrations available
Microsoft Azure
Microsoft Azure
Microsoft SharePoint
Microsoft SharePoint
Azure Active Directory
Azure Active Directory
Windows
Windows
Microsoft Power Fx
Microsoft Power Fx
Microsoft Excel
Microsoft Excel
Microsoft Teams
Microsoft Teams
Microsoft PowerApps
Microsoft PowerApps
Microsoft Outlook
Microsoft Outlook
Microsoft 365
Microsoft 365

What are some alternatives to OTRS Community Edition, Microsoft Power Automate?

Jira

Jira

Jira's secret sauce is the way it simplifies the complexities of software development into manageable units of work. Jira comes out-of-the-box with everything agile teams need to ship value to customers faster.

Airflow

Airflow

Use Airflow to author workflows as directed acyclic graphs (DAGs) of tasks. The Airflow scheduler executes your tasks on an array of workers while following the specified dependencies. Rich command lines utilities makes performing complex surgeries on DAGs a snap. The rich user interface makes it easy to visualize pipelines running in production, monitor progress and troubleshoot issues when needed.

Zapier

Zapier

Zapier is for busy people who know their time is better spent selling, marketing, or coding. Instead of wasting valuable time coming up with complicated systems - you can use Zapier to automate the web services you and your team are already using on a daily basis.

IFTTT

IFTTT

It helps you connect all of your different apps and devices. You can enable your apps and devices to work together to do specific things they couldn't do otherwise.

n8n

n8n

It is a free node based Workflow Automation Tool. Easily automate tasks accross different services. Synchronise data between different apps/databases.

GitHub Actions

GitHub Actions

It makes it easy to automate all your software workflows, now with world-class CI/CD. Build, test, and deploy your code right from GitHub. Make code reviews, branch management, and issue triaging work the way you want.

Ghost Inspector

Ghost Inspector

It lets you create and manage UI tests that check specific functionality in your website or application. We execute these automated browser tests continuously from the cloud and alert you if anything breaks.

Apache Beam

Apache Beam

It implements batch and streaming data processing jobs that run on any execution engine. It executes pipelines on multiple execution environments.

Bugify

Bugify

Bugify offers a simple way of managing issues for your projects.

Zenaton

Zenaton

Developer framework to orchestrate multiple services and APIs into your software application using logic triggered by events and time. Build ETL processes, A/B testing, real-time alerts and personalized user experiences with custom logic.

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