FogBugz vs OTRS: What are the differences?

What is FogBugz? The world's easiest bug tracking system. FogBugz tracks bugs, issues, and customer support tickets through every stage of the development process. We built it to be quick and easy to use, so that your developers will actually use it. Over 20,000 teams from the world's best software companies use FogBugz because it keeps their developers productive and happy.

What is OTRS? Simple Service Management. OTRS is a modern, flexible ticket and process management system that allows service management professionals in any industry to keep pace with today’s lightning-fast,results-driven business environment.

FogBugz and OTRS belong to "Issue Tracking" category of the tech stack.

Some of the features offered by FogBugz are:

• Issue and Bug Tracking- Effortless Bug Reporting, Customizable Case Lists, and Full Case Histories
• Project Management- Wikis, Evidence-based Scheduling, Task Outlining, and Reporting
• Customer Support- Email Management, AutoSort, and Snippets

On the other hand, OTRS provides the following key features:

• Help Desk Ticket Creation
• Self-Service Tools
• Dashboard with Filter Options

OTRS is an open source tool with 597 GitHub stars and 385 GitHub forks. Here's a link to OTRS's open source repository on GitHub.

According to the StackShare community, FogBugz has a broader approval, being mentioned in 12 company stacks & 12 developers stacks; compared to OTRS, which is listed in 3 company stacks and 3 developer stacks.