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Dialogflow vs WhatsApp: What are the differences?
Developers describe Dialogflow as "Give users new ways to interact with your product by building engaging voice and text-based conversational apps". Give users new ways to interact with your product by building engaging voice and text-based conversational apps. On the other hand, WhatsApp is detailed as "*A freeware, cross-platform messaging and Voice over IP service *". It is a cross-platform mobile messaging app for iPhone, BlackBerry, Android, Windows Phone and Nokia. It allows users to send text messages and voice messages, make voice and video calls, and share images, documents, user locations, and other media.
Dialogflow and WhatsApp can be categorized as "Chatbot Platforms &" tools.
According to the StackShare community, Dialogflow has a broader approval, being mentioned in 19 company stacks & 31 developers stacks; compared to WhatsApp, which is listed in 11 company stacks and 17 developer stacks.
Hi, does anyone have recommendations for a chatbot framework? I am currently using Botpress, and I am not happy with it. The upside is: They pretty much have everything you can ask for in a bot solution, but the issue is: They did nothing right, the documentation is terrible, and you have this feeling of it falling apart at any time, which is what actually happened once.
My ideal solution would have:
- Support for Messenger and web (should either have a website chat plugin or straightforward integration with a different one)
- A visual builder (for none tech team members) | This is not a hard requirement though
- A slick DX for building simple things like API calls or more advanced stuff.
- We currently only have a "click bot," so no crazy NLP features required, but in the future a requirement
What I do not want: - I do not want a solution where "someone else" builds the bot for me
Dialogflow includes:
- OOTB integration with Messenger and you may use the Web Demo integration provided to embed it to your website. For Messenger, you even have some responses such as image responses, card responses and for those that are not available you can use custom payload.
- It has a very nice visual builder which can be easily used by non-technical builders.
- Fulfillment allows you to easily integrate your APIs.
Coursera has a very nice two-week course to learn how to use it.
Pros of Dialogflow
- Built-in conversational agents18
- Custom Webhooks7
- Great interface5
- Multi Lingual5
- OOTB integrations4
- Knowledge base2
- Quick display1
Pros of WhatsApp
- Free16
- Easy to carry on with contact3
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Cons of Dialogflow
- Multi lingual9
- Can’t be self-hosted2
Cons of WhatsApp
- No privacy1
- Centralized1
- Maximum to 8 person video call1
