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Amazon Connect

59
109
+ 1
0
RingCentral

74
81
+ 1
1
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Pros of Amazon Connect
Pros of RingCentral
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    Cons of Amazon Connect
    Cons of RingCentral
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      • 1
        Video Conferencing is very buggy
      • 1
        Very Limited Use (Free)
      • 1
        Lacking in Features
      • 1
        Uses an old version of Zoom Video Conferencing

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      What is Amazon Connect?

      The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required.

      What is RingCentral?

      Since RingCentral is cloud based, you enjoy the freedom to connect and manage multiple locations, devices and workers within your cloud phone system. You can easily customize users, departments, and call handling rules. No matter where you, or the users, are. You only need a high-speed Internet connection and your phone system is ready to work lightning fast, anytime and anyplace. There’s no PBX hardware.

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      What companies use Amazon Connect?
      What companies use RingCentral?
      See which teams inside your own company are using Amazon Connect or RingCentral.
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      What tools integrate with Amazon Connect?
      What tools integrate with RingCentral?

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      What are some alternatives to Amazon Connect and RingCentral?
      Twilio
      Twilio offers developers a powerful API for phone services to make and receive phone calls, and send and receive text messages. Their product allows programmers to more easily integrate various communication methods into their software and programs.
      Zendesk
      Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
      Genesys
      It is a tool that provides its users with improved call management, enhanced call routing capabilities to the right resources, and faster resolution of calls.
      Avaya
      It is a global leader in the contact center market, providing companies with reliable and scalable communications-centric solutions. It helps businesses manage calls, improve customer service and compete more effectively.
      Talkdesk
      Easy-to-use, cloud-based call center software that helps growing businesses provide excellent customer service. One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required.
      See all alternatives